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Zach handled the whole thing efficient,and expeditiously,we were given another vehicle, to continue our trip that Thursday, notified Friday of resolution,... Returned Monday from trip, with our vehicle Gooood to go, Thank You Zach and Carbone Chevy , Your new Friends Kevin and Mary Shadwick
Had the car I wanted at the price I wanted, no surprises.
They worked with me and exceeded my expectations in every way.
Thank you! We sincerely value your business and look forward to your next visit!
I went in for a oil change they took my truck in at the time they said and they were very kind
Thank you! We hope to be of service to you again in the future. Best wishes, Carbone Chevrolet
Great people to work with! Very efficient and friendly customer service. Jill, in sales, was so nice, very knowledgeable and made our purchase easy. Thank... you so much!
Lydia, John, Dan, and others that worked with them were exceptional!! Their service was above and beyond. I was extremely happy. I would be sure to return....
Thank you, Charles! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
“Experience of lifetime” I started shopping around for a pre-owned Chevrolet 1500 on 9/28/2019. I visited a local Chevy Dealership locally, (Rome,NY) I... spent 15 minutes searching for the perfect truck. Now mind you, I’ve been purchasing vehicles for close to 40 years. I was a little apprehensive and didn’t exit my car. Again, as usual I was approached by 3 different salesman. I didn’t exit my vehicle ☹️. I left that facility anxiously! I traveled out to Yorkville, in route I contacted my nephew who works for the Subaru dealership in Yorkville. I explained what I was looking for and he in turn recommended me to visit Carbone Chevy. I was still a bit apprehensive and drove the lot for several minutes. I spotted the truck that I had been searching for . I parked and checked my mirrors for the dreaded salesman that seem to be lurking around. To my astonishment the coast was clear. I proceeded to check out the trophy that I had been searching for. Upon entering the facility intending to to get bombarded by salesman. I was greeted cordially, and was a little surprised . I was introduced to Allan Moss the young man who came highly recommend. I explained what I was looking for and was introduced to one of the salesman. I knew at that point that I was appreciated and respected. Yes, it felt a bit strange! Please bare with me! Within minutes Mike had the vehicle brought to the front door for my viewing. Impressive as had started to rain, again! I absolutely fell head over heals after viewing the truck. The test drive was great as Mike gave me all of the details about this Awesome Truck. At this point I was feeling ”overwhelmed “ with this new experience. It was definitely a surprise when I was told to take it home, drive it and show my wife Susan. No pressure, no hassle, no phone call?? I began to to wonder about the phenomenal treatment I had encountered. This as many people can attest, just doesn’t happen. Upon my return to the Dealership I was sold. So was the beautiful Chevy Silverado. It’s funny you never know where you might run into an old friend (Ray) Truly the Greatest car buying experience. Ever! Allan, Mike, Ray, Thank You for that !
Thank you for the great review, Edwin! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are ...happy to help!
The Carbone Chevrolet group personnel very professional and helpful every step of the way.
Hello Diane, we are glad we could help! We are always more than happy to assist you if anything else comes up. Take care!
Jill is awesome and great to work with. There was a new finance person, not Dan that was learning and took longer than usual and was a little unsure of... himself. When picked up car, only a half a tank of gas. Suggest filling it full for customers when buying a car. Car was inspected with a chip in the windshield. When I noticed it, they fixed it right away. Everyone that I had come in contact with was very friendly and accommodating.
Thanks, Dawn! We're glad you enjoyed your visit!
The entire experience was positive and painless. Your staff is pleasant, easy to work with, personable. and very knowledgable. They walked us through... the process and we received our vehicle in immaculate condition!! Thank you very much!!
We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely thank you for the positive review, and look forward to seeing yo...u again soon!