February I e mailed Todd Judy Ford and got a call back in thirty seconds. About a 2005 escape. I was told at this time that all of their used cars go through... a 21 point inspection. The next day I went there. I took cash silver and my credit card and traded my car total of 2000 dollars. Everything I had. The test drive went well. How much can you really tell in a test drive.. On the way home the codes started flashing and going around a good curve it was scary. But I made it. After checking it out both ball joints are bad. Water pump is bad. 4 wheel drive needs work. Brakes need work. There is a short in the wiring which they took care of by taking the fuse out.. There was puke under the rear floor mats which was covered up with air spray. The sticker is bad. It would be impossible for this car to have any inspection at all. I left their lot in a unsafe car. They left me and my family without anything to drive. After my first e mail they would not respond. Nor would they respond to the BBB. I never thought that I should take a car from this car lot and take it to a different place to get checked out. I would have hope that they were true to their word. My bad...
I purchased a 2016 Dodge Journey on 08/19 and had to take it in for repairs on 08/23 as the check engine light came on. Todd Judy Ford had the car for... 3-days and indicated that they replaced the #3 coil pack. Picked the car up, check engine light was off so I thought all was well. On 09/11, had to take the car back to Todd Judy Ford as the check engine light came on again. Once again, I was told that it was the #3 coil pack. When I asked if it was common for the coil pack to go bad that quickly, I was told by Josh, service manager, that he didn't know. They believed it was because the first time they replaced it, they used an after market coil pack and this time they were going to have a Dodge dealership replace it with a factory coil pack. Well, after they replaced it with a factory coil pack, the check engine light came on again. They stated that it needed plugs and wires. They replaced the plugs and wires and still, the check engine light is on. I have called and emailed on multiple occasions and only seem to get the run a round. I have dealt with the service manager, Josh, the General Manager, Donnie and now the Customer Service Manager, John. No one in this organization seems to know what is going on with my car nor can they tell me how they are going to resolve the issue. If you want a decent car buying experience with decent customer service, this is absolutely not where you should go. I am certain there are better options available than these folks!
Not a pleasant experience. He was Very rude. He Acted like he didn’t have time for my business. Will never buy from them. He needs to work on his customer... service skills.
I was lied to about the history of the chevy hhr I was looking to buy...I was told one owner no accidents, when in fact the car had been a rental, 2 owners,... and two reported accidents...the car was a great deal so we renegotiated the price considering the true history of the car and I drove away...the car overheated the next day and stranded me and my infant son on the highway. I tried to contact the salesman (who had provided his cell) to notify him of this distressing situation, and received no response. These guys are deceitful, and will say anything to sell you a car! Their actions do not match their words, and their words do not match the truth! DON'T TRUST TODD JUDY FORD!