Dundee Ford

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4.4
(247 reviews)
Visit Dundee Ford
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 4:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 9:00am–9:00pm
Tuesday 7:00am–6:00pm 9:00am–9:00pm
Wednesday 7:00am–6:00pm 9:00am–9:00pm
Thursday 7:00am–6:00pm 9:00am–9:00pm
Friday 7:00am–6:00pm 9:00am–9:00pm
Saturday 8:00am–4:00pm 9:00am–7:00pm
Sunday Closed Closed
New (866) 586-3052 (866) 586-3052
Used (866) 586-6278 (866) 586-6278
Service (866) 586-8293 (866) 586-8293

Inventory

See all 121 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since June 2018.
YOUR GOING TO LIKE BUYING A CAR LIKE THIS!

Service center

Phone number (866) 586-8293

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

4.4
(247 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Fantastic service on recall

I brought my vehicle in for a manufacturers recall. Your customer service personnel promptly greeted me and were very professional and courteous.

Dealer response

Thank you so much for the wonderful compliments! We couldn't be more pleased to hear ourselves described as professional and courteous. We look forward to seeing you again whether for routine service or another purchase. Thanks again! Thank you, Dundee Ford Team

5.0

Sales / service

Polite…quick..thorough..honest . Will definitely be back for all my service and next purchase! Was very pressed with all staff and the easy process.

Dealer response

Hello Leslie! It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! We look forward to working with you again in the future! Thank you, Dundee Ford Team

5.0

Service

Car was done way before thought it would be; got to pick it up early. The guys in shop were really polite.

Dealer response

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Dundee Ford, we value our customers and we look forward to seeing you down the road. Thank you, Dundee Ford Team

5.0

Got my Ordered BRONCO !!!

Was treated with respect and given a deal that ended being fair and I must say that Alik , Ricky , Dave , & Vince were all genuine in making me feel like the purchase was RIGHT FOR ME . That goes a long way and will not be forgotten , I cannot say Thank You to ALL of them and staff that took care of me and made my dream of owning a NEW BRONCO a reality . Thank You Again and hope that all who read this will give them a chance !!!

Dealer response

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Thank you, Dundee Ford Team

1.0

I had an upsetting experience when trying to finalize a

I had an upsetting experience when trying to finalize a sale of a commerical vehicle. There was a fee for a feature I really didn't need or want for $299. I had asked the Sales specialist if they can remove it since I have no use for it and he got the approval of the manager to do so. Then before the sale price was even agreed upon or finalized, they moved forward on running my credit, which now took a hit! After refusing the OPTIONAL warranty product they put the $299 fee back on and told me since I declined the warranty, they will not honor the fee that was originally removed. It's not about the money more so than going back on their word. They let go of a $40k+ sale over $299

Dealer response

Thank you for taking the time to share your recent experience at Dundee Ford. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Rick Ambrose, Sales Manager, Dundee Ford, 847-250-6984

5.0

Great Service

The service department was wonderful, they even washed my car, they are very professional, courteous, Ford in East Dundee is very clean,

Dealer response

Catherine, we are glad to hear you enjoyed your recent visit to our service department. At Dundee Ford we believe clean cars make happy customers and are pleased to hear you appreciated your car wash! Thank you, Dundee Ford Team

5.0

Quick service

Exceeded expectations. Price was less than original quote. Staff very professional. The Motorcraft warranty had a large part in decision making.

Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Thank you, Dundee Ford Team

4.0

Clean facilities

They did a 20k check however I didn’t get the wear report on my tires. Usually I get a more detailed report other than the invoice.

Dealer response

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and I value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Rick Ambrose, Sales Manager, Dundee Ford, 847-250-6984

5.0

Awesome service dept

Awesome place great service and no sales tactics for extra stuff and the staff was awesome as well. Will definitely be going back

Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Thank you, Dundee Ford Team

5.0

great service...

Steve in service kept me well updated while my repair was being done. Hopefully the problem is corrected. Good customer service .

Dealer response

David, we sincerely appreciate your feedback. Steve is a valued member of the Dundee Ford team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Thank you, Dundee Ford Team

See all 247 reviews