Dundee Ford

4.4
(248 reviews)
Visit Dundee Ford
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 4:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 9:00am–9:00pm
Tuesday 7:00am–6:00pm 9:00am–9:00pm
Wednesday 7:00am–6:00pm 9:00am–9:00pm
Thursday 7:00am–6:00pm 9:00am–9:00pm
Friday 7:00am–6:00pm 9:00am–9:00pm
Saturday 8:00am–4:00pm 9:00am–7:00pm
Sunday Closed Closed
New (866) 586-3052 (866) 586-3052
Used (866) 586-6278 (866) 586-6278
Service (866) 586-8293 (866) 586-8293

Reviews

4.4
(248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

great service...

Steve in service kept me well updated while my repair was being done. Hopefully the problem is corrected. Good customer service .

Dealer response

David, we sincerely appreciate your feedback. Steve is a valued member of the Dundee Ford team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Thank you, Dundee Ford Team

5.0

Fast and friendly service

Fast and friendly service. I took my car in for an oil change and tire rotation and they said it would probably be an hour and a half wait time. So I thought it was going to be more like 2 hours, but they were done in an hour and fifteen minutes. Imagine my surprise but delight!!!

Dealer response

Richard, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Dundee Ford's Service Department. Thank you, Dundee Ford Team

5.0

2020 Mustang

Arnold Cruz went above and beyond with delivery and paperwork ut windshield needs to be fixed as it got a rock on delivering. Resr driver side wivdow does not close is it covered on warranty

Dealer response

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Regards, Michael Medina, General Manager, Dundee Ford, (847) 551-3300 Ext. 6007, mmedina@blautogroup.com

4.0

Oil Change

Had Ford Ranger in for oil change. Tom was very helpful and took care of me quickly when I dropped my car off.

Dealer response

Thanks for your outstanding review, Charles! I'm very happy to hear that Tom was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Thank you, Dundee Ford Team

5.0

Great Service

Everyone was friendly, got out in a timely fashion, excellent service as always and very clean waiting are with comfortable chairs.

Dealer response

To say thank you is not enough, David! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Dundee Ford again! Thank you, Dundee Ford Team

5.0

Great service and great staff

Service was great! Scheduling was a breeze and they got me in and out without a problem. The service manager, Tom was very friendly, professional and answered all my questions. He even washed my car for me without asking for it.

Dealer response

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Tom assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Thank you, Dundee Ford Team

5.0

Great service

Tom helped me find the tires I needed and worked with my schedule to get me in for my service.

Dealer response

Thanks for your outstanding review, Daniel! I'm very happy to hear that Tom was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Thank you, Dundee Ford Team

5.0

Why five stars?

Why five stars? Because of Master Tech, Rich,"FordBossMe" The man knows his trade inside and out

Dealer response

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Thank you, Dundee Ford Team

5.0

Great service, clean facility, friendly staff

Quick service, staff is friendly and honest telling it like it is. I always know I will et great service.

Dealer response

Emily, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Thank you, Dundee Ford Team

5.0

Great service, friendly staff

Friendly courteous staff. Comfortable waiting area. Wait time estimate was a bit long however they were accurate when estimating so no big deal.

Dealer response

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Thank you, Dundee Ford Team