CarLotz Downers Grove

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4.8
(238 reviews)
Visit CarLotz Downers Grove
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday Closed
(331) 481-8957 (331) 481-8957

Inventory

See all 66 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since July 2018.
Buy your CarLotz vehicle online with free delivery or pick it up. Upfront and haggle-free pricing below retail. Qualified vehicles include a 3-day vehicle exchange and 30-day- 1000 mile warranty. All vehicles get a rigorous 133-point inspection. Our sales coaches are non-commissioned so our incentives align. We offer financing for all and aftermarket services. If you need to get rid of your current vehicle. You can trade it we can buy it or consign it for more money. Plus tax title tags $300 processing fee. Vehicle Delivery Is free within 50 miles of a CarLotz store. Vehicle deliveries over 50 miles will incur reasonable charges.
a better way to buy sell trade consign used vehicles!

Reviews

4.8
(238 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Unethical Business Practices

I was in the process of purchasing a vehicle from this location earlier this week. After getting the numbers straightened out, I asked the Manger Anthony to send me the documents that needed to be executed and I explained that I was out of town but would execute later that evening. I received the docs around 3pm and around 5pm I was notified that they sold the vehicle to another party. I would say that this companies business practices are very unethical and when you need to speak with someone make sure you get direct phone numbers. Very strange process of purchasing a vehicle. Some of the people were very nice but not sure about management. Be careful. Never in all my years has this happened to me.

5.0

Great Job Carlotz!

I was very pleased with the Carlotz team. Brian did a great job answering my questions and kept the process moving along. It was probably the most simplified process I’ve ever experienced while purchasing a vehicle.

5.0

Great service

Great service, very friendly and helpful both carlotz representatives Dennel Hayes and Charity Prater were great! I would recommend them to anyone who’s looking for a vehicle

5.0

Carlotz

Brian was awesome at carlotz, very informative and got things done, I would deff recommend him and carlotz for your next car purchase. Simple and easy

5.0

Great experience

Had a great experience buying my new truck here at car lotz Fontaine was excellent definitely satisfied with his service. Highly recommended Fontaine at car lotz

Dealer response

Thanks for the kind words, Maria!

5.0

Best car sales company in chicago

I had the best customer service,especially Crystal.she was the most down to earth person I ever met .Had a good deal of fun even trying to buy a car .I highly recommend this car spot if you want a no hassle,stress free experience

Dealer response

Thanks for the stellar review and 5 stars!

5.0

Happy with my 3rd Purchase

This is my 3rd car purchased at the Downers Grove location. My salesman Fontaine Pizza made the process quick and easy with his knowledge. I enjoy the no pressure atmosphere and variety of available cars. I look forward to doing business with you again!

5.0

This was a Great experience

The assistance Fontaine Pizza was amazing great 😊 and had wonderful customer service. I would definitely recommend this company to anyone looking for a car. 5 stars

5.0

Awesome Experience

I purchased a car from them remotely from halfway across the country. I worked with Fontaine and he was great. He answered every question I had, and he communicated via email, text, and phone at least once a day to update on the process from the time I inquired about the car until I received the car. The whole process only took 15 days (including transporting the car halfway across the country). I’m sure it would have even been a quicker process if I lived in the area and could have done the paperwork in person. The car I purchased is 9 years old, so I was not expecting it to be in “new” condition. CarLotz was very upfront about all of the wears from over the years. They did a virtual walk around of the car (interior and exterior) since I couldn’t rest drive the car in person. Overall, the entire process was hassle free and stress free. Fontaine couldn’t have made it any easier of an experience.

5.0

Great Place

I worked with Dennel and he was SO helpful! We drove about 4 hours to pick up our new vehicle and it was a breeze working with him! Highly recommend CarLotz!

See all 238 reviews