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I great deal on a used vehicle was posted on True Car, I was told it wasn't yet ready for the lot, I was asked to come in anyway to meet and 'build a relationship.'... When I got there, the sales person was not available, the three people I dealt with were very evasive about the status of the 'bait' vehicle, and then the 'switch' happened ... all the vehicles they presented to me as alternative options were approx. $2,000 more expensive than the vehicle I was interested in. A few days later, the vehicle I was interested in was posted back to the True Car service for approx. $2,000 more then the original posting price. I understand that sometimes dealerships find they need to put more into a vehicle then they originally anticipated and, therefore, might have to raise the price of the vehicle. That isn't as much an issue as the way they did it and the deceptive way they dealt with me while doing it.
I have been buying cars for a long time. I have never been treated so poorly. We found the vehicle that we wanted online. After talking with the salesman,... and agreeing on terms we gave a deposit to hold the vehicle until we could get out to look at it and finalize the purchase. Initially we were going to give a $250 deposit (which is what our salesman told us is the minimum that they'll take to hold a car) We were then called back and informed that on this particular car would be a minimum of $500. We agreed, and gave them our card #. After the weekend had passed, our card wasn't charged so I reached out to find out why. I was told that because our agreed upon appointment was more than 48 hours out, they wouldn't take the deposit to hold. Since the appointment was Saturday 4/6 , They would process the payment on 4/4. Because " If someone else wants to look at it, we don't want to take it off the market". This is the reason that we made a deposit, so that it wouldn't be sold out from under us. After a brief exchange with the salesman, the sales manager contacted my wife to "explain" the situation. She was told a few times during this conversation that any deposit made on this car would be "non refundable". Which as any logical person knows is illegal. The sales manager then called me, said that they would hold it with no deposit, for only 1 day. From Friday 4/5 until Saturday 4/6 Because they wanted to leave it on the market because it brought people to the store. Again, that defeats the purpose of a deposit. On Friday 4/5 I received a call from our salesman at 11 am, to confirm that we would indeed be making the 4 hour trip on Saturday. At 12:30 he called me back to inform me that they wouldn't be selling me the car, because they had to take it off the market. He had no explanation, neither did the sales manager. Other than that there was some rust on the frame (which, I knew about and was fine with). I think that they were aware all week that they wouldn't be selling us the car, and wasted our time. The one , and only good thing about this whole situation was our salesman Joe P. He is a very genuine person, and I would have loved to give him my business. But with managers like Mike leading the way, he is unfortunately doomed.