They are deceitful and use tactics that make people hate going to a dealership. Changed numbers on us several times and made this whole experience terrible.... NEVER BUY A CAR FROM THEM.
Sales manager came in to take over deal and when we pointed out Kelly Blue Book Value retail from dealer was $15,900 vs $20,221 they We’re asking he gets... belligerent and asks who is Kelly - is she a pretty girl - where does she live ? Insulting our intelligence ! We bought 2 cars previously from this dealer. We just walked out.
AVOID THOSE DESTROYERS OF MERCEDES BENZ NAME. even under new ownership they deserve minus 5 stars review, they extremely dishonest and not accurate... with sells , better better to go away and buy from different dealership , they promise one price when you come could be different principal value hiding fees and taxes that not even applying your county . WHEN YOU WILL PROTEST THEY WILL TELL YOU TO GO SOMEWHERE ELSE AND BUY. SO RUDE PEOPLE. This Chuck(Charles McVay) or his general manager are "impossible to deal" with endless lies.
NEW BUYERS BEWARE! I purchased a vehicle last Saturday (January 26th 2019) from Mercedes Benz Escondido with an 1.99 APR rate. I traded in my old vehicle,... and finances a new vehicle. Yesterday (after a week - Feb 1st 2019) dealer called me and mentioned that they are sorry that they made a mistake and Mercedes Finance approves the loan not with an APR 1.99 but 2.99 instead. So he told me that I need stop by the dealer to sign the new contract. I said "we have a contract and this should not be my problem at all. I dropped my vehicle to you guys and got MY new car and drove it home. After a week you are calling and telling me that APR rate has been increased to 2.99 which is unacceptable". And the sales man said I can return the vehicle back if I don't want to sign the new contract. I told them I don't want to do anything before I get a legal advice because I will definitely fight to the end if I am right. Based on the law in California, my lawyer told me that for them to be able to change the rate, the contract should clearly indicate that "This contract is NOT Final" which does not say anywhere on my contract so it is binding them. That 1 percent APR increase makes 20 bucks per month and total of around $1500 in 72 months.. "Big Brand Mercedes" coming after 20 bucks per month because of their mistake which the customer has nothing to do with. I am writing through every single channel about this experience as well as the corporate office and BBB. Also contacted with the FTC as well. Whatever my legal rights I will be going through till to the end. I really didn't want to believe this but its real. I feel sad about those sales guys who really helped me a lot during my buying process but this very poor experience shaded all their work.
Tried to purchase a used vehicle from this dealership. Agreed on price and terms. Placed a deposit on the vehicle. Car was then sold out from under me.... The general manager, Jack, had the audacity to call me and tell me they were going to sell car before he did it. Continuously commented on how fortunate I was that he called me verses one of his more junior managers, to tell me I was screwed. Kept calling me Bro. Felt like I was buying from a shady used car dealer and not Mercedes Benz. I have since learned that this dealership is known for volume sales, so decent price, but absolutely no integrity.