Vroom (Online Dealer)

3.7 out of 5 3.7
ONLINE ONLY - No Retail Location
Rectangle 48
Sales 8:00 AM - 10:00 PM

Vroom (Online Dealer) Hours

Sales

Monday

8:00 AM - 10:00 PM

Tuesday

8:00 AM - 10:00 PM

Wednesday

8:00 AM - 10:00 PM

Thursday

8:00 AM - 10:00 PM

Friday

8:00 AM - 10:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

11:00 AM - 8:00 PM

About Our Dealership

Dealer on Cars.com since August 2018

With Vroom, you can buy your next car from the comfort of your home and get it delivered right to you! We are a national

...

online car dealer, which means we will ship any of our thousands of vehicles directly to your driveway or a convenient nearby location. Every car and truck Vroom sells has a clean title and an accident-free AutoCheck vehicle history report. Cars are inspected multiple times for safety, mechanical, and cosmetic issues. Looking to trade in? We'll make you a guaranteed offer for your current vehicle, then come pick it up for free.

"#GetAVroom"

Reviews

3.7 out of 5 3.7
1348 lifetime reviews. Includes reviews of Vroom (Online Dealer) from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 18, 2019

    The customer service is epic. Finally a buying experience that doesn't leave you with buyer remorse. Thank you VROOM for an experience that made me feel... like I was the only person buying a vehicle during this transaction. Smooth, Friendly and Servantship. GREAT JOB.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    October 18, 2019

    Bottom line is the car i bought was priced right and they gave me a great trade value for my trade in. Along the way the communication was a little rocky.Although... they delivered my car quickly 3 days I did not get any information about the delivery until the driver was at my house at 9:30pm. The pickup of my trade was better the driver called me a 3 pm and told me he would be there at 8 pm and he was. .After the car was picked up i got several calls trying to schedule the pick up of my car which was a little unsettling. All in all i would say i would definitely use them again.In hind site the deals they gave on car and trade was worth these communication issues

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 18, 2019

    I sold my car to VROOM. The website is simple to use, the price was excellent, the support team was professional, and the entire process took less than... a week (offer to check in hand). Thanks!!!!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    October 18, 2019

    I was able to locate and purchase the vehicle I wanted at a decent price. I tried local dealerships and was unable to get them to work with me. The entire... transaction was smooth baring a slight paperwork issue. When the vehicle arrived I did notice some slight issues which Vroom agreed to fix at their cost. All in all a great experience. I would definitely recommend. If it weren't for the paperwork issue it would be a full five stars.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 18, 2019

    I never bought a car online before, but after using vroom, I'd do it again. No hassles, great selection, quick and easy delivery. The purchase of our... new car from vroom couldn't have gone any smoother. They've set the bar pretty high now! Thank you!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 17, 2019

    Vroom made the car selling experience a breeze. As a baby boomer, I'm still a little timid using online services but I took the plunge and am so glad I... did because Vroom was the right choice. The staff at Vroom basically extended a virtual hand to me and guided me through the process. I can't thank Vroom enough. On a scale of 1 thru 6, I give Vroom a 10.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    October 17, 2019

    I worked with several people on purchasing a 2018 Wrangler. I called the 800 number to begin. That is where my issues began. Apparently you cannot reserve... a car and pick it up. You can only have it shipped. After several phone calls, several messages left and a 5 hour drive, I was able to pick up the car. The store manager had to put the car on hold. I felt this was a process that could have worked better. I paid a $500 deposit on the first call, then was told that it would be refunded because I wasn't having the car shipped. The $500 was put towards the car when I picked it up in person. In a perfect world, You could reserve the car, pay the deposit, then choose delivery or pickup. With so many cars on the lot (over 1,000) I was amazed this was an issue. On a side note, after I purchased the car, they had a check list sheet they had to go through and I had to sign off on, but NO ONE to help me load the car onto a car hauler trailer. I just needed someone to watch to make sure the tires were straight with the ramps. I got it loaded, but it was a challenge alone. Overall good selection of cars.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    October 17, 2019

    I sold two cars and bought one on different sides of the country in my first experience with Vroom. No time in the dealership! No long waits! Fair prices!... Vroom could have been a little better with communication on logistics. I called on several occasions for updates or status. The people at at Vroom were always helpful but could have been more proactive. We are very happy with our new car. It was so much fun to see the delivery truck arrive!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 16, 2019

    Purchased a 2018mustang gt .all.employees I talked to were extremely helpful ,especially Juan Torres ext2270.Im not very good on computers,so vroom was... able to send paper work to me overnight with fed x,I sent payment for the car back to vroom,the car.was delivered.right to my front door.now how cool is that.Car showed up in excellent condition,I am very,very satisfied with my new mustang gt .vroom,you are an excellent company to do business with,thank you so much,Michael Washington,northern california

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 16, 2019

    Easy and fast process. I sold my car to vroom. I had tried carvana twice and called to find out why it wasn't moving forward. After a month I gave up on... them. I went to the dealer next and they lowballed me. I stood firm and they came up $2500, but it wasn't enough. I contacted vroom online on Wednesday, got a good offer, and by the next Wednesday they had picked up my car and I had a check in hand! It was so quick and easy. I highly recommend them. It was a little scary to see my car go and know they had the title, but 2 days later the fedexed check arrived as promised.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews