Carvana-Touchless Delivery To Your Home

4.3
(8,080 reviews)
Visit Carvana-Touchless Delivery To Your Home
Sales hours: 7:00am to 8:00pm
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Sales
Monday 7:00am–8:00pm
Tuesday 7:00am–8:00pm
Wednesday 7:00am–8:00pm
Thursday 7:00am–8:00pm
Friday 7:00am–8:00pm
Saturday 7:00am–8:00pm
Sunday 7:00am–8:00pm
(888) 881-9646 (888) 881-9646

Reviews

4.3
(8,080 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Carvana-Touchless Delivery To Your Home from DealerRater.

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3.0

Overall a positive experience with very nice people. Why...

Overall a positive experience with very nice people. Why only 3 stars? Cosmetically the truck wasn’t exactly as indicated on the website. There are 2 half dollar sized dents in the lines of the hood (my guess is that it occurred during transport after pictures were taken). When asking about this with the Carvana rep that dropped the truck off, my only option is to return or exchange the truck (vs. some kind of small credit or offer to have a shop fix it). Keeping in mind, I like the truck overall, just not the dents I wasn’t aware of. Also, a piece of the undercarriage is missing. Carvana says Silverrock will take care of it. Silverrock says it’s Carvanas responsibility. I’m a director at work and father of 4 kids, I don’t have a lot of time to try and chase all this down. Not to mention, my truck was delayed twice which means shifting around a bunch of meetings/plans to try and accommodate. Apparently there’s a small check ($25 each day it’s delayed) coming but I have yet to see it. Also the delay was due to some obscure explanation of the undercarriage. I was told it was removed, then I was told it’s being fixed, only to receive the truck without an undercarriage piece existing at all. Want to emphasize the people I spoke with are very nice, but a lot of inconsistent information all around for my particular experience. Truck arrived with about 200 miles more than listed on the site which was also a surprise. None of these we’re dealing breakers as I ended up keeping the truck. However, I’m not 100% certain I’d use Carvana again. At least with an in person purchase, I can take care of everything in a matter of a couple of days from seeing the car, test driving, having it checked out and purchasing. From buying the car to receiving it, and phone calls dealing with all the inconsistencies, it’s taken a lot longer than expected.

5.0

Carvana was SO easy to deal with! I find the predatory...

Carvana was SO easy to deal with! I find the predatory behavior of dealerships to be the most off-putting aspect of car shopping, but with Carvana I had none of that. I knew exactly when I wanted, had test driven a similar model, and once it was available on Carvana I knew it was the right choice. Even in the midst of the inventory shortage it was a breeze. NO hidden fees, NO haggling, just a quick and straight-forward purchase experience. I'd recommend to anyone, and have been telling friends & coworkers about how great this was.

4.0

I started this process over! My car will be delivered...

I started this process over! My car will be delivered November 7, 2021. Ask questions and follow up! I will post more after delivery. Thank you Carvana!

Dealer response

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

5.0

What an easy process, hardly any real hard work on my...

What an easy process, hardly any real hard work on my end, no hassle at all, found the car I liked, told them about my trade in, they actually paid the car off plus a little more, took a couple of pictures and that was it, cat was delivered in a few days. Seriously, why is this so easy and why aren't more people doing this.

5.0

Every detail of this transaction was perfect - until...

Every detail of this transaction was perfect - until delivery. They changed it to 3 days later with a suspicious, flimsy excuse.

5.0

Nice, safe, and easy dealings and transactions. Very...

Nice, safe, and easy dealings and transactions. Very satisfying experience and very polite assistant and associate

5.0

So easy, and hassle free way to shop for a car!...

So easy, and hassle free way to shop for a car! Associates were very friendly and professional. The whole process was so simple from start to finish, and I will definitely use them again for future purchases. I highly recommend Carvana as the way to shop for vehicles!

5.0

I had to make numerous calls and all agents were helpful....

I had to make numerous calls and all agents were helpful. The inside of our windshield was not clean. And something else not in perfect order. But overall we sre pleased.

5.0

A wonderful experience! Everything was handled in the...

A wonderful experience! Everything was handled in the most professional manner. Each step of the way I was provided with updates, both in email and text. When something needed notarized, Carvana sent me the information for a notary app, and even that step could be handled from my desk at work with my smartphone! The car arrived on time, spotless and looking brand new. Every team member I dealt with was professional and courteous. I will never go to a dealership again, and I mean that!

5.0

This experience was awesome…from the online portion to...

This experience was awesome…from the online portion to the delivery portion to the followup portion. I am at the point waiting for registration and payoff of my vehicle. Only issue i discovered today is a backseat door panel does not match the other door panels in the 2021 truck.