Carvana-Touchless Delivery To Your Home

4.3
(8,061 reviews)
Visit Carvana-Touchless Delivery To Your Home
Sales hours: 7:00am to 8:00pm
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Sales
Monday 7:00am–8:00pm
Tuesday 7:00am–8:00pm
Wednesday 7:00am–8:00pm
Thursday 7:00am–8:00pm
Friday 7:00am–8:00pm
Saturday 7:00am–8:00pm
Sunday 7:00am–8:00pm
(888) 881-9646 (888) 881-9646

Reviews

4.3
(8,061 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Carvana-Touchless Delivery To Your Home from DealerRater.

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5.0

Customer service was phenomenal. Car was in amazing...

Customer service was phenomenal. Car was in amazing shape. Had some hiccups but would definitely shop with them again.

4.0

Overall I am very pleased. There were a few bumps, like...

Overall I am very pleased. There were a few bumps, like delays, and maybe a deceiving pic or two, contact info confusion.....but I did buy a used vehicle and I wasn't expecting perfection. This was a very easy process if you don't want the hassle of a dealership.

4.0

The buying process (initially) could not have gone...

The buying process (initially) could not have gone better. Simply picked out a car and it showed up in a few days. Using the 7-day guarantee was a little bit harder, requiring several calls and chat sessions to get things right. Also I have been requested to upload the same document several times and in different stages of the process. Would be great if there was a simple/single document center that was accessible throughout the entire process. All in all, way better than the traditional 8+ hours at a dealership, but not as smooth as I hoped.

1.0

I have never written a review. I wont even said a bad...

I have never written a review. I wont even said a bad meal bad in a restaurant. But I just had to post about my experience with Carvana. It has been the absolute worst. It really couldn't be any more disappointing. 93 days and I still do not have a registration or tags. I call once per week, and am told something different each time. Most of the time they tell me they are going to call me back, and never do. I put $3,500 down, and have made 3 payments of $613, and still cannot receive tags and registration. Please do not use Carvana.

Dealer response

We very much appreciate you taking the time to let us know about your recent registration experience with us. Although we always desire the completion of the registration to be fast and smooth, sometimes things happen beyond the scope of our control that prevents this. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. We would love to make this experience better and resolve any issues that may have come up with registration, please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

4.0

The only negative comment is my cars delivery time was...

The only negative comment is my cars delivery time was cancelled twice after I had already sold my car. I had to keep telling the person that bought it a different time so he could have the car.

5.0

Process was very smooth. Every question I've had or...

Process was very smooth. Every question I've had or change I've requested has been dealt with superbly.

5.0

I loved the experience and I love my new car! The...

I loved the experience and I love my new car! The process was easy and every interaction I had was positive!! Their advocates are knowledgeable and very kind. I can’t say enough about how pleased and I will never buy a car another way from here on!

5.0

Fantastic experience and everyone was very helpful. We...

Fantastic experience and everyone was very helpful. We love the car and will use Carvana in the future.

5.0

Very easy process and had a wonderful experience. Sales...

Very easy process and had a wonderful experience. Sales team, verification team and delivery team was very, very helpful and friendly. I did a swap and that process was smooth and easy. Will definitely refer and buy from Carvana again!

5.0

The entire process was simple and speedy! First time...

The entire process was simple and speedy! First time user of any online car sales. After my last (horrible) experience at a dealership, I was looking for a better way to buy a car. I have found it with Carvana! Great experience! Will never buy from a dealership again! Excellent communication all through the process. No hang ups, no issues. Really, it's amazing how simple it is!