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The process to purchase was so easy and smooth.
The process to purchase was so easy and smooth. The approval process was quick and easy as well. The car was delivered to my house within a week as promised. The only thing that wasn't 5 star was the cleanliness of the car. It was wiped down and vacuumed but not detailed the way you would expect when buying from a dealership. I had the car detailed at my local shop and it looks great, drives great! Very pleased with the car so far
I had a terrible experience with this company.
I had a terrible experience with this company. Their website takes too long, the documents are confusing, and they are a little to no help online. They delivered the wrong vehicle to me, which was supposed to be insured and registered, but had the wrong Vin number and was 3 years newer. They had no explanation, and after taking the vehicle back, continued to deduct a down payment from me. I chose to select a similar vehicle from their website and was told the down payment would be transferred to the new vehicle. However, a whole new down payment was deducted putting my account into overdraft. the new vehicle had damage to the hatch as they were not able to remove a screw from the plate and chose to rip it out just before delivery.
Everyone at Carvana was very nice and helpful every time
Everyone at Carvana was very nice and helpful every time I called. They were always patient with me with explaining the process from start to finish. The truck looks exactly like it did in the pictures. I have sold a car to Carvana and now bought the truck. I will use Carvana in the future if I ever want to sale my second car. The only thing that bothered me was I felt there was no way around not getting insurance with the insurance company they partner with. There might have been a round around it and maybe I just didn't understand.
I love buying a car this way!
I love buying a car this way! Super simple and there's no hassle of salesperson. I know whati wanted and was able to choose myself without having someone try to ignore me as a female and talk to my husband. This is my second vehicle and I just love Carvana!!
This has already been a nightmare I purchased a SUV last
This has already been a nightmare I purchased a SUV last Friday was told it would be here this past Monday it was not received a message about a logistic issue and was then assured it would be here Thursday 12/1/2022 yet i get another text telling me again another logistic issue this is horrible i already told them the first time i am going to be out of the country this coming weekend and further more i purchase a vehicle to actually have and drive now not weeks later i tried these folks out and at this time wish i just went with the dealership i was going with in the first place haven't been offered not one thing for the continued inconvenience at all not one thing so I'm waiting to here the next reason it wont be delivered now one more time and i will cancel this out and will never use this company again this will be my first and last time ever.
They were open honest and worked with me until I finally
They were open honest and worked with me until I finally purchased my car great job
Nice and easy ….
Nice and easy …. Fast delivery….. car look the same at the pictures on the app great 👍
Difficult communication, confusing process, differing
Difficult communication, confusing process, differing info between app, website, and customer service. Had a hard time finding the answers to my questions and an even harder time talking to a real human. Carvana rescheduled the delivery of my vehicle twice. And upon delivery found additional exterior damages that wasn’t shown on the listing, and it only had a half tank of gas. I appreciate the ease of finding the exact vehicle I wanted without having to scour through my local dealer lots, but the issues stated above would make me debate if it was actually worth it.
Thank you for taking the time to share your feedback with us. Carvana aims to provide customers with an exceptional car buying process coupled with high quality pre-owned vehicles. We are truly sorry that your vehicle arrived with more wear than anticipated. A 150-point inspection is conducted on every car to ensure that it meets our high standards and we do notate the 3-5 most prominent cosmetic blemishes that reflect the vehicle’s years on the road. It pains us to know that we let you down and did not meet your expectations. Our team of dedicated advocates is always here to answer any of your questions, so please don’t hesitate to reach out via our chat service 24/7. We hope you enjoy many years of adventures with your new ride!
Car came with a lot of undisclosed damage; yes warranty
Car came with a lot of undisclosed damage; yes warranty is covering it, but I am out my time and effort dealing with it. Should receive the vehicle in the same condition as the site photos . Also am told title will be delayed. I PAID CASH , send the title
Carvana prides itself on providing our customers an exceptional car buying experience coupled with high quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money Back Guarantee, however it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189 mile warranty for an additional peace of mind, but we are very sorry for the frustration we have caused you. After reviewing your account, we do see you are working with our warranty provider SilverRock to address your concerns. If you have any further questions, please don’t hesitate to contact us at (800) 333-4554.
I don’t understand why I was told that the registration
I don’t understand why I was told that the registration would take longer because of COVID 19 AFTER my 7 days money back guarantee .