At Carvana, we sell cars, but we're not car salespeople. Instead, we offer a seamless online car buying for customers fr
om A-to-Z, enabling them to complete purchases in as little as 11 minutes without stepping foot inside a dealership. From acquiring, inspecting, and certifying high quality cars, to providing 360-degree high-res photography of the vehicle,to generating real-time financing, to offering customers the option to have cars delivered to their driveway as soon as the next day or pick-up from one of our state-of-the-art Car Vending Machines all with a 7-day Money Back Guarantee, it's our mission to redefine the car buying status quo
"The New Way to Buy A Car"
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This was by far the best car buying experience I've ever had! My customer care advocate Melissa was phenomenal! I will always recommend Carvana!
When looking up cars on Carvana's website, we weren't expecting to purchase a car at all. We had searched local dealership inventory but had no time to... go to a dealership. After searching on their website, we found the perfect car and got an estimate of what our trade in vehicle value would be. We were caught so off guard that little by little we continued to move through the steps of purchasing the car and 10 minutes later, we bought a car! From the little issues we had, Carvana provided excellent customer service and were extremely communicative. I would HIGHLY recommend buying a car from Carvana. Every employee that I spoke to was friendly and understanding. If we ever need a car again, we will definitely be buying our car from Carvana.
Worked with cooper and the entire process was super smooth and straight fwd. Enabled me to get rid of my leaded GTI that I no longer needed due to work... relocation. Would recommend to anyone looking to buy or sell a car quickly.
I must say this was by far the easiest way I have ever bought a used car. No salesman to deal with, no spending a whole day sitting in the dealership while... the salesman and finance manager pretend to argue over the sales terms.. Very casual and laid back. The whole process happened online until the end when I picked up the car. My only complaint was that I drove from far northern NY to Philadelphia, PA (4 hours) to pick up the car to get the whole "Carvana vending machine" experience. When I arrived I was told the machine had been down for repairs for the last few days. I wish I would have been told that ahead of time so I could have just had it delivered closer to me and avoided the wasted day off work and all day drive to and from Philly (horrible traffic!) for an experience that never happened. Other than that it was a 5* experience. The person that handled the pickup in Philly was great. Like I said, the fastest and easiest way I have ever bought a car. I'll definitely do it again for my next car.
I've been through about 4-5 dealers and with Carvana I was one and done. No credit inquiries either! Major plus!! Very well worthwhile
The car came and it was exactly how I would expect it to be. Expect it was dirty from the outside and on top from the inside, but that's my only complain.... The car runs smooth and I'm in love.
One of the best experiences we have had while buying a car and I think all of our car buying will be done with Carvana. The customer service was phenomenal... and everyone was so nice to talk to. Hopefully one day they have new cars on the platform and vehicles with custom options.
My experience with Carvana was absolutely awesome! It was the easiest and smoothest car buying experience! I was able to filter to vehicles that had... what I needed and wanted. The minivan I purchased is exactly as what I saw advertised. One happy customer here!
I'll be honest, the whole business model of Carvana was exciting to me and throughout the duration of the purchase I always stressed on the fact that if... they practice what they preach I shall be a lifelong supporter... and they didn't disappoint. From the customer service to the maintenance techs the agents/employees have been readily available and helpful. The process did have some wrinkles (e.g. my financing terms suddenly changing) but wasn't a deal breaker. The vehicle is in top notch condition except for a few minor flaws which Carvana is taking full care of at the time of writing this review. I've seen many people complaining about negative experiences with carvana but honestly, after dealing with money hogging dealerships this was an absolute breeze for me.
it went very well. andrew was my car salesman and he was very helpful. the process was also super simple easy and fast. highly recommend anyone selling... their car this way!