Derrow Chrysler Dodge Jeep Ram

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Reviews

2.3
(7 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Derrow Chrysler Dodge Jeep Ram from DealerRater.

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1.8

DO NOT buy a vehicle from derrow without warranty

Just last month I bought a 2013 F150 from derrow that had 86k miles. I had the truck for 5 days, was driving down the interstate and the engine blew up. The repair total was $8000 and I was informed by derrow they would only cover $3000 of the cost.

5.0

Needed to order parts

Terri was super helpful and knowledgeable in helping me with the parts I needed. She was very pleasant and friendly. Thanks Terri for being so helpful! I’ll be back should I need anything else! 😊

1.3

BEWARE !!

I would be VERY leery about shopping at Derrow post my experience. I purchased a truck from them based on the description posted and without having the opportunity to see the truck in person. Suffice to say that right after delivery there were a number of issues which Derrow were completely unwilling to address to take accountability for. Matters were escalated to the GM but it would seem that Derrow is more interested in the “quick sale” than any level of integrity or customer service and thus do yourself a favor and either get a “independent mechanic” to examine any purchase at Derrow or shop elsewhere. You will save yourself a lot of time, grief and money !

1.0

Horrable Customer Service

I went to Derrow over a month ago to have a panel replaced on a new Jeep. I was ready to pay full price for the part but they suggested that it may be covered under warranty. They took pictures and sent them into the warranty department. This is where the lack of professionalism began. They never followed-up with me. I had made 6 calls to them over the past several weeks. 1st they said the service manager was on vacation and sent everything in and didn’t have an answer. Then I was told someone was sick and couldn’t get the information until they got back. Then I was told the photo they took on my vin didn’t come out very well and needed another photo. I have called to inquire on updates and have pleaded for a return phone call back. They STILL have never called back. Everyone in service that I have called “Promised” to call me back, they still haven’t. I have never seen such disregard in customer service my entire life. This Jeep was my 14th vehicle of which they will never see anymore of my business. BUYER BEWARE!!!

1.0

Experience at Derrow Dodge

I bought a 2008 Jeep commander in February 2019 after the first rain in March the drivers floor was full of water and all they said was its an 11 year old vehicle and would be happy to charge me for a repair. They already got $13,000 from for the Jeep and it took me a month to receive the title so I could register it in Michigan. I don’t recommend this dealership to anyone. The only good thing I got to say is I liked the salesman Ryan but don’t know why he would work for them when they treat there customers like that.

1.0

Flat out lied.

They sold us a Ram as a demo with a 3yr FACTORY warranty and we didn't find out it was a courtesy car til we were told by Chrysler we only had a year and a half on the warranty because of the "in service date". It's been 2 weeks and they will do nothing, not even a phone call.

5.0

Smooth and Easy Transaction

I recently bought a new Ram Promaster. Ryan was very much on the ball and made the purchase smooth and easy. The paper work was handled by Angela and she also was easy and professional to deal with. I will be checking in with Derrow Chrysler for my next purchase.

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