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Parks Buick GMC

(393 reviews)

Reviews

(393 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Parks Buick GMC from DealerRater.

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Very satisfied!

Dave is great! He always answer any questions I may have. He makes sure the service I need is done. Everyone is very friendly and the atmosphere is nice and comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

1st class service!

Nina was great to work with. She communicated well and always responded when we called/emailed with questions. We bought a car that was a couple of years old...took it for a test drive and noticed a few items that needed to be addressed. Nina took care of everything in a matter of days and made sure we had something nice to drive until the car was ready. It was a great, easy process! She helped make the car buying process effortless!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Service

I came to the dealership to test drive a Cadillac Escalade but it didn't quite work out for a couple reasons however I met John Wesley and he was great. He was very thorough and did everything he could to make it work but it just didn't. He keeps me informed on the vehicle because it is still on the lot. Hopefully it will still work out. He did a great job and I recommend you go see him specifically.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great service

Wayne Brock was very personable and helpful. After working with us for a few days to get us what we needed Alex made it happen.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

AWFUL

We bought a brand new 2019 GMC Acadia. The night we drive it home we noticed the headlights were very dim. After a week of trying to convince them that there was an issue they agreed to change the lightbulbs but ignored our other concerns. We took the vehicle to another GMC dealership and they finally listened to us and saw burns and water inside the headlight assembly. The managers at Parks GMC made us feel like we were incompetent and the rest of the staff clearly had an issue with us based on the stares and mumbling under their breath.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Elaine

Now driving another great new Buick LaCrosse. Enjoyed dealing with Wayne Brock again. Trusted sales associate and service department from past experiences. All the staff is so friendly and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great dealership! Good friendly service! Highly recommend!

Great dealership, good friendly service, highly recommend! Good, fair prices! Just overall great experience! Ann was great on the phone. Freddy & Jerry was wonderful in getting us in the vehicle we wanted & Tawanda (think was her name) was excellent in paper work!! Thanks to all!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

A Great Experience

Great group to deal with from Mrs. Ann in scheduling a time to Wayne Handling the sale of my new Sierra 2018, he was very knowledgeable and not pushy at all. I recommend this dealership for your new vehicle. Definitely will come back to buy more vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

All Around Good.

Good car service and genuine hospitality shown. Set up an appointment and was serviced the same day. Very professional and I will be going back.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great car buying experience.

Sitton Buick GMC had the car I wanted on the lot. Everything went smooth from the test drive, to the price negotiation, to the financing. I did prequalify before going to the dealership. Charles Johnson is a true professional and a humble person. Not your typical car salesman. He is experience and listened to what I was looking for in a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.