The worst! Beware!!
Absolutely the worst. I purchased a used 2014 Honda Odyssey minivan from Wolverine Toyota. On the way home, after driving it 32 miles, the van began jerking and shuttering when shifting gears. I immediately called the dealership and spoke to my salesperson. He said “sorry, it’s a used car, as is, no warranty, not our problem”. I protested that they had told me it had undergone a vigorous inspection and was in excellent working order. He said “sorry, you bought it, it is as is”. I protested that I’ve only owned it for 45 minutes. They didn’t care. The next day, after driving the van 64 miles, the transmission completely failed. It cost me $2875 to replace. My mechanic said “the transmission fluid was full of additive” and “whoever sold you this van totally knew the transmission was going bad”. BEWARE OF WOLVERINE TOYOTA!!
Drove an hour to see a car described as "mechanically sound" as advertised and it was anything but sound. It really makes me question what goes on there if they are willing to get bad reviews over something so simple. Be honest!!
Eric, we are sorry that you feel that way. The car was inspected by a state certified ASE technician and the brakes, engine, and transmission are all on par. There are 21 service records on file as noted on the Carfax. As specified in the on line ad that you read, this is a car that is slated for auction, and that you have the opportunity to purchase it at pre-auction pricing. We are sorry that the car did not meet your expectations.
Refuse to fix a critical issue because no code
Long story short, these guys won't honor factory warranty if the issue won't throw an error code. Standard practice in the industry but if your car won't start in the morning, you're not really going to care as a consumer. Even the Ford dealer in Monroe fixed my buddies much more expensive, and less critical issue that also wasn't throwing a code, involving the transmission. My issue was probably the fuel pump but that doesn't really matter. The acting service manager also needed to be taught how Toyota's warranty actually works, since I talked to corporate and they were saying different things. Honestly quite disappointed with both this dealer and toyota. Car wouldn't start twice, and I brought the car in twice, paying for towing myself which they would not fix as there was no code thrown. I sold the car and moved on.
Helpful Toyota Dealership
Helpful staff recommended a few cars to test drive after finding one on cars.com we were interested in. Dealership is part of the Spartan group which pays for road assistance and discounted service for all it's cars, not just the new ones. Would go again.