Supreme Automotive

3.1 out of 5 3.1

Reviews

3.1 out of 5 3.1
23 lifetime reviews.

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  • 1.0 out of 5
    April 2, 2021

    DO NOT PURCHASE A CAR FROM HERE. All the reviews and the rating HAS to be fake, i’m sure they write their own reviews acting as if they’re real people... very pleased with the service. They are nice when you’re talking numbers and they say everything you want to hear, but after signing and leaving, THEY DO NOT CARE! They eventually did give me every thing they agreed to, but BOY WAS IT A STRUGGLE. Everytime i called, they lied saying Eric (the owner/manager) was not there, or in a meeting, or at the bank, but i always heard him in the background. I heard them a few times mention my name when the receptionist answered the phone and i know for a fact eric was ignoring every call i made. He only spoke to me ONCE after signing because HE needed papers from ME. But when i needed my plates and registration, he did not even care to speak to me. They assured me they were working to get the plates and i ended up driving with expired temporary plates and Registration for over TWO WEEKS!! They are liars, they make you belive they’re working on getting youre plates and whatever else you need. and that’s a fact, the day my plates FINALLY came in, they wanted to close early and apparently eric wasn’t there, the nerve when they made me already wait so long, they couldn’t wait for me?... i asked my boyfriend to drive from Jersey to the Bronx go pick up the plates, and GUESS WHO WAS THERE? ERIC! I thought you left for your holiday, sir? SAVE YOURSELF THE TIME and purchase from a dealership who actually values customer service. oh and they even mentioned they have a referral program, I would NEVER recommend a friend to EVER go buy from there, even if they paid for a car payment of mine, that says a lot... after purchasing the car, i also found out that the car had a previous accident, but somehow the carfax they showed me was clean. the whole driver side door was replaced and repainted. they buy beat up cars that look like they're in great condition, knowing there are issues. horrible people.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    October 16, 2020

    This was the worst experience iv had buying a car . Everything about them is horrible. I drive 4 hours after speaking to them in detail about buying a... car on their site in cash, when I got there they changed the price higher. Then after going back and forth with them and not wanting to drive back with no car I reluctantly over paid for this car. In less than 24 hours the 2019 car had screen / radio damage. They didn’t send my registration until after it was expired and I had to call and complain . They had the nerve to tell me to drive there to pick it up . I asked them to overnight it and it still took another week to receive. Now 4 months later I still don’t have my title and continuously call only to receive the run around. I hate this company . Don’t go here . You’ll want to kill them if you do.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    5 people out of 5 found this review helpful. Did you?
  • 1.0 out of 5
    October 15, 2020

    I bought this car Aug 31 and today is 10/15/20 and they still cant register the car apart from giving me run around and not answering calls/email literally... the WORST!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    5 people out of 5 found this review helpful. Did you?
  • 1.0 out of 5
    October 13, 2020

    If you have marginal credit don’t go to these guys they will destroy your credit by running multiple inquiries

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    October 12, 2020

    The worst experience ever, waste of time with these dealership, especially Jeff is the best clown, first he should learn how to talk to the customers,... arrogant, disrespectful, funny! But shoes are shiny.

    2.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    October 9, 2020

    This has to be by far the worst car dealership I have ever been to in my life. There is no professionalism and no communication whatsoever. When you go... here all of the employees are eating at there desk all while sitting with a customer. And not to mention that not one person had a mask on and there was no social distancing going on. Before I went there to look at the car that I wanted to purchase I called and asked if it was still available I was told yes it is and that I can come see it. I came in that same day about 45 minutes after the phone call to come look at the car and after waiting for 20 minutes for them to "look for it" I was told that the car was sold. The sales rep told me herself that it's OK that the car got sold because it was already in two accidents and she wouldn't recommend a car like that to someone. So after looking around in the lot and seeing what our options were the sales rep told us that there was a car across the street at one of their franchise locations that we can see. She told us all we needed to do was fill out the paperwork and that she would have someone take us to look at the car and after that she would process the paperwork and check the credit and the rates that we would be dealing with. After waiting for over an hour I was told that the car was in Queens and they would have someone drive it over so that we can see it which they never did. And somehow I never saw a car and my credit still got ran twice. And when I spoke to the sales rep about it she told me that they would be able to take it off because it didn't happen in the order that it was supposed to happen. When I spoke to the finance manager stephanie about it she acted like she didn't know what I was talking about. She kept saying "according to the paper I agreed to have my credit check". This place is super unprofessional and I would not recommend it to my worst enemy. Even while I was filling out the paperwork there were previous customers paperwork behind mine and their social security numbers, addresses, phone numbers and all other information were exposed. I also got told about the extra $3000 fee. Very unprofessional. Please do not be fooled by the positive reviews. This place has to be a fraud/ scam.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 1.0 out of 5
    August 3, 2020

    Beware they will take advantage of you if they smell it’s your first time buying a car from a dealer . They sneak in a bunch of fees that almost add 5k... to the listed priced. After buying the car they duck and dodge calls when I had questions about things that were wrong with the car a few days after purchasing . I ended up returning the car and getting my money back after a long fight and about 100 calls . Please don’t waste you time and fall for the low prices they have listed

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    6 people out of 7 found this review helpful. Did you?
  • 5.0 out of 5
    May 11, 2020

    First off ive purchased many cars in my day and have to say Supreme Auto stands on top of the mountain! Customer service and excellent vehicle selection.... If you want to get that VIP experience ask for Fabio you wont be disappointed.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 4 found this review helpful. Did you?
  • 1.0 out of 5
    February 22, 2020

    Las publicaciones son falsas, todos sus carros supuestamente estan disponibles cuando llamas, perso cuando vas, sin importar de que tan lejos les dices... que vas a ver el carro, ellos hacen que vayas y luego te inventan que se vendio hace pocas horas pero te ensenan otros.... (o mas caros, o con mas millas o con otros defectos). Te llevan al dealer a base de enganos.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 2.0 out of 5
    December 10, 2019

    After very briefly talking to someone about the vehicle I was searching, the receptionist/employee never got back to me. She pretty much lied and never... sent me any information about the vehicle nor if they accepted my offer. She just said she would run the numbers and get back to me. I never heard from anyone again. I went somewhere else.

    2.0 out of 5
    Customer Service
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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    7 people out of 8 found this review helpful. Did you?
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