Mountain View Nissan of Cleveland

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
49 lifetime reviews.

Read reviews that mention:

  • 5.0 out of 5
    January 16, 2021

    Went to buy a truck and met Alicia. She made this the best experience i have ever had buying a vehicle. She stayed with it until i got the numbers i could... afford. Thank highly recommend Alicia and her dealership. Thank you Alicia!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much, Gunny! We appreciate you taking the time to leave us awesome feedback and a 5-star rating!

  • 5.0 out of 5
    December 16, 2020

    Knowledgeable sales rep. Appreciate low key, no pressure style. Good efficiency through sales transaction. Overall very pleased and would recommend to... anyone in the region.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the 5 stars! We appreciate the awesome rating and the kind words.

  • 5.0 out of 5
    October 5, 2020

    I was looking for a new car. Alicia made buying a car very easy. She answered all my questions on the different models. She took away all my car buying... stress. Go see her when you need a car.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're so glad your experience was great, Gwen! We appreciate your business and can't wait to see you again!

  • 5.0 out of 5
    September 7, 2020

    I was looking for a older vehicle with specific Year/Make/Model/Trim requirements. Mountain View had it as a local trade in. Taylor replied immediately... to my initial on-line inquiry. Noah Wright answered my very extensive list of questions prior to my visit. This included a personal video focusing on some areas difficult to see in the general pics posted on the website. Between the free Carfax and Noah being as upfront as possible, I felt comfortable driving 6 hrs for a test drive. As expected with older vehicles, there were a few minor issues and the Dealership worked with me to ensure I would be comfortable with the purchase. Been buying used cars for 30 years. Best used car experience to date.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the 5 stars, Mike!

  • 5.0 out of 5
    July 8, 2020

    My salesman was Tommy. He answered all my questions. I am very satisfied with my purchase and I would definitely recommend him to anyone looking for a... new vehicle.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind review; we are happy to pass along your comments to the team here at Mtn View Nissan Of Cleveland! Your recommendation means s...o much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

  • 1.0 out of 5
    June 26, 2020

    I was in the process of purchasing a car, when one of the sales managers (Jason Bryant) decided to sell the car to someone else, right out from under us.... Our salesman, Clarence, had been helping me with the sale for about 2 hours, when he informed me that someone else was interested in the same car. I was told I had to get my wife to sign on some paperwork. I left to get her, with the understanding that the car was ours. When we got back, we sat there for another hour, before we were told the car had been sold. At that point, we were told they had another car, that was the same as the one we had previously agreed to. It definitely was not. It was dirty, smelled, had obvious wear on the dash and had twice the mileage. Never in my life have I ever seen someone be so rude as to have that happen. Apparently, Jason Bryant felt the other customer was more important than ourselves. I will say that Clarence, our salesman, was great and could not possibly have been more accommodating. He was great. But, unless you want to get screwed over, I would avoid this place like the plague. They in no way deserve any serious customers.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Joe Renko, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was ...not a positive one. Here at Mtn View Nissan Of Cleveland, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (423) 790-3700 to discuss ways we can better serve you in the future.

  • 5.0 out of 5
    June 15, 2020

    Thanks to Dylan Cook, Gaven Stewart, Taylor Belcher and Molly Petty for making the purchase experience fantastic, got the best trade-in value for my vehicle... compared to the other local dealers and believe me we went to many dealers looking for the best deal and Mountain View Nissan of Cleveland came through. Look forward to purchasing future vehicles from this dealership. Thank you so much Melissa and Russell.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Melissa And Russell, reviews like this give us motivation and help us ensure we provide high-quality care. Our team strives to deliver an excellent ex...perience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

  • 5.0 out of 5
    May 16, 2020

    Everything at this dealership is very professional. We purchased from Matt Johnson and he was awesome. They were all very honest and upfront on everything.... I would recommend him to anybody

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Lisa, we're happy you found our staff to be so supportive during your experience here at Mtn View Nissan Of Cleveland. We're looking forward to your n...ext visit with us!

  • 5.0 out of 5
    April 20, 2020

    I would give Mtn View of Cleveland 5 stars across the board. They made the process of buying my truck easy. The salesman I worked with was Noah and he... was great to work with. Go check them out if you need a vehicle!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Jonah, thank you so much for your kind words and this fantastic review! We are so glad you had such a positive experience with us! Congratulations on... your new car!

  • 5.0 out of 5
    March 24, 2020

    They came and picked me up, i was fortunate to purchase the Kia they had! They were wonderful to me! Thank you I needed a dependable car!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    This is a great review Natalie! Thank you so much for taking the time to share your experience with us!

View More Reviews