Diehl Chrysler Dodge Jeep Ram of Salem

3.7 out of 5 3.7

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.7 out of 5 3.7
3 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    September 20, 2019

    Took my vehicle in for a intake leak seat belt light and check engine light.After they were done with an unauthorized inspection they informed me I needed... front axle u joints which my aftermarket warranty would cover. 2 weeks later they called and informed me that my old u joints were welded in and i needed new axles at a cost of 1000.00 . I checked and found 2 new axles with a lifetime warranty for 350.00I bought those and delivered them to the dealer.they still billed my warranty company co. and made me pay the deductible they installed 1 u joint and the axle was ready to install the one the said was welded was only dirt I scraped it with a pocket knife at home, as I am a mechanic by trade, they never did give me the other u joint that was paid for ,They also charged me over 20.00 for bolts on the intake job,what happened to the ones they took out.They told me the seat belt would be 170.00 I bought one from another Chrysler dealer in the area for 58.61 and took me 15 mins to install.Told me I needed a catalytic converter due to the engine light and it too was welded 2700.00 wrong ,it was the o2 sensor. I just had my windows tinted 1 month earlier now the rear has a crack i had to ask for my original axles ,back did they slam it out of anger .When I called to talk to the general manager I was informed he is seldom there and was refereed to the sales manager who informed me he would look into it after 4 days and a few unanswered calls still nothing.If you want to be taken advantage of and lied to by all means they will do it and I still have a text saying the would change my oil after replacing the intake gasket they never did . I cannot attest to their work I only drove it less than a mile home as i have a company vehicle for work Saturday will tell/The only reason I took my vehicle there is I had purchased a extended warranty with the vehicle

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    September 4, 2019

    Had very good experience buying my new Ram truck. Thanks Bill for all your help in my purchase. Bought a new Jeep just a year ago at Deihl also.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    January 23, 2019

    Great dealership. Corey was quick to get back to me. Answered all of my questions. I highly recommend this place. Will be back soon to replace my other... vehicle! Thanks again everyone.

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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?