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Allen Samuels Chrysler Dodge Jeep Ram of Jackson

(481 reviews)
Visit Allen Samuels Chrysler Dodge Jeep Ram of Jackson
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
New (731) 256-9950 (731) 256-9950
Used (731) 256-0775 (731) 256-0775
Service (731) 256-0814 (731) 256-0814

Reviews

(481 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Allen Samuels Chrysler Dodge Jeep Ram of Jackson from DealerRater.

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Buying my first car

I came to the dealership to buy my car. I wasn't pressured into buying a car that I didn't want or need. The employee that I worked with didn't force me to buy a car that I couldn't afford. The employee I worked with was also very professional and answered all of my questions.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

LOVE IT

He was great!! Good service & GREAT salesman Everyone was friendly and I had a great first time buying experience. Quick service. Nobody was rude I just had a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Wonderful all the way around!

I had a wonderful experience purchasing my new car. Everyone at Alan vines was so helpful with getting me what I wanted. I will definitely go back for any other needs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

great experience

Everyone was extremely nice and professional and they did everything they could to help make me comfortable in buying my first new car. Absolutely love my new hyuandai elantra. All in all I had an amazing experience there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awesome!!!

Love my new Suv never thought I could afford and SUV but my salesman encouraged me to test drive it and I lived it!!!!Alan Vines is a great dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Car Purchase

The purchase was a wonderful experience! William Bond and Brian Russell are outstanding salesmen. The dealership is very clean and well kept, and also has somewhere nice to occupy children.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Exceeded my expectations

Mike is possibly the best car salesman I have ever worked with. He is very friendly and very honest. He went above and beyond to help meet all of my needs in buying a car and switching car insurance to ensure that I was making a safe and affordable decision. I will definitely recommend, not only Mr. Jager, but Alan Vines to anyone I know looking to purchase a car. Great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

All about the customer!!!

This dealership is upfront with their pricing. No hidden fees. All employees were very friendly and even bought me a soda from the machine. By far the best experience I've had with buying a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Bad order process

Ordered a jeep,was told it was ordered..Waited for promised updates..Waited,,,,,waited,,,,,,,waited.... Phone calls were not returned..We have payment in had for the Jeep we ordered...... Contacted Jeep ,was then told no record of the order was found.They contacted dealership.Was then told sales manager would contact us and find out what is going on........... I just don't understand this dealership......

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Condescending Jerk

MY 2013 Jeep Wrangler had a alarming amount of water after a hard rain. I wanted the leak fixed. Jimmy began to inform me that Jeeps Wranglers leak! He became fixated on the jeeps mileage and I should answer with sir. I stated that the odometer is not the issue. I ask when I could bring the Jeep in for testing and he kept insisting on mileages. After approximately 15 minutes of his attitude, I left. I called another Jeep dealership to fix the leak.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.