Reviews
Great service
Quick oil change and tire rotation, service advisor was excellent … that is all I have to say. Thank you very much
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service
I always drive in for an oil change and get right in. Most of the time I have good service.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fox Chrysler Jeep Service
Prompt, courteous service. A very clean and fresh atmosphere. Overall, I am extremely satisfied with the service I received on my Jeep Grand Cherokee. I will continue to do business with Fox Chrysler Jeep Ram.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ram 2500
Salesman Rob was amazing very helpful, vastly knowledgeable, and a great guy. The finance lady Sarah was awesome, very knowledgeable and warming.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great working with Rick Almond
Didn't feel rushed or pushed into buying. Do wish I could have gotten some cash off the car since I had to wait a month to get my car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
first time
It was fast, expeditious, friendly, and well done. Staff was courteous. Facility was very clean and organized and customer wait lounge was awesome
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent service!
You have extremely courteous staff and a very nice waiting area. I was very pleased. I liked getting a text about the status of my service, and it was done very quickly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Easy in and Out
Everything was explained to me in an easy way to understand. I didn't feel like I was being talked down to.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jeep Grand a Cherokee oil change
Was able to easily drop off this vehicle, the waiting room had good space for me to work, clear explanation of what was done and might need to be done in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Made and offer on a 2021 Ram truck.
Made and offer on a 2021 Ram truck. I was told that they couldn't budge on price because they were already under water on it. Within hours on the same day I got an automatic message from their website saying the price on the truck was reduced by $1000. Really! you just told me you could budge on the price. And they wonder why car dealers have bad reputations. Not sure why anyone would ever go there again to buy a car when they are being lied to.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Customer satisfaction is one of our main priorities, and it seems as if we fell short during your most recent visit with us. We understand the car-purchasing process may be stressful and time-consuming, but our staff is dedicated to making that process as fast and easy as possible. If there is anything our staff or I can do to fix your experience, please do not hesitate to reach out to me directly. Best, John Phillips, jphillips@foxmotors.com
I did have the GM contact me after posting this review. Although I may not believe that he is the only that knows about price reductions on vehicles at the dealership, I understand. I think the dealership wants to make as much as possible off of the sale of a vehicle. As much as the customer wants to save as much, but I don't know how many dealers have told me over the years that they can't move on price and call me the next day asking if I still want the vehicle for that price. It's ok to say no, just don't say no, we can't go down in price, and the same day reduce the price on your website. That makes the customer mad, may never come back, and may even leave a bad review that lots of people may read.