Victory Honda of Morgan Hill

Reviews

1.0 out of 5 1.0
1 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    January 29, 2019

    I had service work done by Morgan Hill Honda (owned at the time by Stevens Auto Group) on December 17, 2018. The work involved installing a trailer hitch... and harness on my Honda Odyssey for the amount of $1200. The service work was not done properly as the wrong harness was installed. I had paid for the work before I inspected the work and realized the problem. I immediately went back to the dealer (same day ) and explained the problem. They were unable to get the correct harness installed so I requested a refund in the amount of $13. After three trips back to the dealer, trying to get my $113 refund, on January 29, 2019 after being very patient up to this point, I went back to the dealer again only to to find out the dealership had been purchased by Victory Automotive Group and the former Morgan Hill Honda is now Victory Honda of Morgan Hill. I again inquired to follow-up on my refund. The Service Manger said he needed to discuss with the new GM of the dealership concerning my $113 refund request. After waiting 15 minutes, the service manager came back noting the GM's decision was that I needed to call the prior owner of the dealership to resolve my problem. Victory Honda apparently tried a few times to contact the prior owner but were not able to get the refund from the prior owner of the dealership. Thus, the service manager told me that I need to resolve this problem myself. I requested to talk to the GM (Charles Seaboch). I explained to Mr. Seaboch my sad story and he said that it was my problem and I should call the prior owner of the dealership pointing out the " Victory Honda sign on the building and stating "this dealership" did not provide the service. I told Mr. Seaboch that is BS emphatically. Mr. Seaboch told one of his associates to call the police due to my profanity ( I guess he never heard BS before?) and apprently because I pointed my index finger at him. Victory Automotive Group bought the dealership in January and it is my position they should have honored the prior obligations of the business they bought and Victory Honda" should have settled direct with the prior owner of the dealership...not make a "loyal Honda customer" (me) do so. I feel if they fly the Honda emblem they need to provide the outstanding customer service that loyal Honda customers like me ( bought my first Honda accord in 1982) and considering I had been trying to settle this since December 17, 2018 and made 3 trips to the dealership and considering I was only asking for a refund of $113...(the material cost of the incorrect harness that had been installed). Mr. Seaboch obviously doesn't value his customers and would rather threaten them by calling the police if they register what I feel was a very valid complaint and was only asking for $113 refund on $1200 of work. Mr. Seaboch has successfully turned a loyal Honda customer to one that will NEVER buy a Honda again and will never step foot in Victory Honda of Morgan Hill again. I recommend you stay away from this place based on the above.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?