Fuccillo Subaru of Watertown

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
622 lifetime reviews. Includes reviews of Fuccillo Subaru of Watertown from DealerRater.com
  • 5.0 out of 5
    February 11, 2020

    The staff was friendly and remembered me personally. I was able to schedule my appointment and receive service the same day, and it was done timely and... well.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Reva, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that t...his was received during your time spent with us. Sincerely, Kevin Morris - General Manager (800) 359-7777

  • 5.0 out of 5
    February 5, 2020

    As always the quick courteous service. The friendly atmosphere of the waiting area and the friendliness of the sales and service members. The Service department... is excellent.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dick, we are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate you ...taking the time to leave us this great feedback. At Fuccillo Imports, we value our customers and we look forward to seeing you on your next visit. Sincerely, Kevin Morris - General Manager (800) 359-7777

  • February 18, 2020

    knowledgeable friendly salesman John loomis, all of the fuccillio staff were friendly and welcoming , I came in early to test drive the car and then had... my family come back to test drive it again later that day and John was very accommodating . John took the time to show me how everything in the car worked with the Apple play and paired my phone with the car so when I drove away I felt comfortable and was all set up . I love my new car !

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Fuccillo S...ubaru was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Kevin Morris - General Manager (800) 359-7777

  • 5.0 out of 5
    January 23, 2020

    I've been to many subaru dealerships through my car owning lifetime and by far Darren was the nicest salesperson i have had the pleasure working with.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take c...are! Sincerely, Kevin Morris - General Manager (800) 359-7777

  • 5.0 out of 5
    January 13, 2020

    Great service done promptly. Service desk staff were very helpful and accommodating. Shuttle driver was prompt and professional. They even washed my car... for me!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Erin, we appreciate your amazing review and are glad to hear that you received such prompt and great service. We encourage you to contact us or stop b...y for a visit again if you need any further assistance. Sincerely, Kevin Morris - General Manager (800) 359-7777

  • 5.0 out of 5
    December 4, 2019

    The salesperson who took me for a test drive (Nicolette) was very knowledgeable about the car and its features. She was also very good at explaining how... they all operate so I could make informed decisions about what was best for me. If I could give her an 11 out of 10 I would.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service.... We also strive to answer every question and address every concern and it's encouraging to know Nicolette was able to show you our dedicated and personalized service. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Kevin Morris - General Manager (800) 359-7777

  • 5.0 out of 5
    November 3, 2019

    Salesman Randy Hemingway was very nice and helpful. Also prompt in getting back to me whether it be by phone or email, even on his day off! Dealership... itself was pristine and very customer focused. They worked hard to gain my complete satisfaction with my car purchase.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Linda, thank you for sharing your experience with us! Randy works incredibly hard to exemplify the commitment to customer care and we're so thankful t...hat your time with him was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Kevin Morris - General Manager (800) 359-7777

  • 5.0 out of 5
    September 7, 2019

    I will only buy our Subaru’s from Fuccillo. Customer service was outstanding. They had exactly what I wanted at the right price! By far the best car... experience I have ever had!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Fredrick, we're glad to hear your experience was so positive, and we appreciate you taking the time to let others know. If you ever need anything in t...he future, please don't hesitate to reach out. Take care! Sincerely, Kevin Morris - General Manager (800) 359-7777

  • 4.0 out of 5
    July 23, 2019

    Salesperson was nice. Buying process was very smooth. Worked with me to put me in a vehicle that would meet all my needs. Good experience.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review, Beth! We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car th...at met all your needs. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, Kevin Morris - General Manager (800) 359-7777

  • 5.0 out of 5
    June 26, 2019

    Kevin Morris goes above and beyond expectations, our deal was so easy, no haggle, no hassle. He guided us to the appropriate vehicle and my wife couldn’t... be happier! Thank you Fuccillo Subaru. I will recommend Fuccillo to everyone!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the fantastic feedback, Jake. We appreciate the recommendation! Sincerely, Kevin Morris - General Manager (800) 359-7777

View More Reviews