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Envision Mercedes-Benz of West Covina

4.5
(1,331 reviews)
Visit Envision Mercedes-Benz of West Covina
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–9:00pm 7:00am–6:00pm
Tuesday 8:30am–9:00pm 7:00am–6:00pm
Wednesday 8:30am–9:00pm 7:00am–6:00pm
Thursday 8:30am–9:00pm 7:00am–6:00pm
Friday 8:30am–9:00pm 7:00am–6:00pm
Saturday 8:30am–9:00pm 7:00am–4:00pm
Sunday 10:00am–8:00pm Closed

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New (877) 215-1091 (877) 215-1091
Used (877) 215-5946 (877) 215-5946
Service (877) 217-3399 (877) 217-3399

Inventory

See all 1043 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2023.
In addition to providing the drivers of West Covina, California with a cornucopia of new GLS, C-Class, AMG®, E-Class, GLA vehicles and per-owned cars, we at Mercedes-Benz of West Covina are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Mercedes-Benz lease and financing experts.

Service center

Phone number (877) 217-3399

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–4:00pm
Sunday
Closed

Meet our employees

View all 8 employees View less employees

Reviews

4.5
(1,331 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Envision Mercedes-Benz of West Covina from DealerRater.

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5.0

Many thanks to Emmanuel, my salesman who came highly

Many thanks to Emmanuel, my salesman who came highly recommended to me by my friend Irene and godchild Ashley! Emmanuel did not disappoint and I am a very happy customer! The excellent customer service, professionalism, and respect that I received while working with Emmanuel to negotiate an exceptional deal for my new car is beyond words! I highly recommend that you contact Emmanuel Aguilar at the Mercedes Benz dealership in West Covina and set up your appointment to buy your next new car! Thanks again, Emmanuel! I am now your customer for life and will be back to see you soon! Jacqueline Zamora

5.0

Many thanks to Emmanuel, my salesman who came highly

Many thanks to Emmanuel, my salesman who came highly recommended to me by my friend Irene and godchild Ashley! Emmanuel did not disappoint and I am a very happy customer! The excellent customer service, professionalism, and respect that I received while working with Emmanuel to negotiate an exceptional deal for my new car is beyond words! I highly recommend that you contact Emmanuel Aguilar at the Mercedes Benz dealership in West Covina and set up your appointment to buy your next new car! Thanks again, Emmanuel! I am now your customer for life and will be back to see you soon! Jacqueline Zamora

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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1.0

Awful help on a very critical and crucial component of

Awful help on a very critical and crucial component of mbz’ ability to perform customer service on behalf of Azusa.

1.0

Awful help on a very critical and crucial component of

Awful help on a very critical and crucial component of mbz’ ability to perform customer service on behalf of Azusa.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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3.0

I bought a 2019 tesla.

I bought a 2019 tesla. Cons: The price shown on the website (by the salesperson) was not the price offered on paper. It was extra 200 so I missed it before signing. The insurance sold to me was included in the total price and doesn't cover anything useful. There are problems with the cameras on the car. When charging, the car makes a really loud noise as if something is popping under the car. There was a recall on it and I had to fix it. Someone's account was still logged in and active in my car and I had to call to have it removed. Pros: They offered to fix a tear on the seat for free and they did.

3.0

I bought a 2019 tesla.

I bought a 2019 tesla. Cons: The price shown on the website (by the salesperson) was not the price offered on paper. It was extra 200 so I missed it before signing. The insurance sold to me was included in the total price and doesn't cover anything useful. There are problems with the cameras on the car. When charging, the car makes a really loud noise as if something is popping under the car. There was a recall on it and I had to fix it. Someone's account was still logged in and active in my car and I had to call to have it removed. Pros: They offered to fix a tear on the seat for free and they did.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
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1.0

This has to be the worst CPO MB purchase experience ever

This has to be the worst CPO MB purchase experience ever in my life. First of all, the CPO inspection report doesn’t not match the actual car condition. Secondly they literally drilled a bunch of new holes to attach the bumper cover instead of using proper fasteners. As a result the Lowe part of the bumper fell off while driving which could’ve been a major accident. I am taking it to the local dealer to address the number of issues that could’ve been easily addressed during the CPO processs.

1.0

This has to be the worst CPO MB purchase experience ever

This has to be the worst CPO MB purchase experience ever in my life. First of all, the CPO inspection report doesn’t not match the actual car condition. Secondly they literally drilled a bunch of new holes to attach the bumper cover instead of using proper fasteners. As a result the Lowe part of the bumper fell off while driving which could’ve been a major accident. I am taking it to the local dealer to address the number of issues that could’ve been easily addressed during the CPO processs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Service, Team, timeliness, work, rental, car wash, tire

Service, Team, timeliness, work, rental, car wash, tire check, the coffee bar and place all good

5.0

Service, Team, timeliness, work, rental, car wash, tire

Service, Team, timeliness, work, rental, car wash, tire check, the coffee bar and place all good

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Best service personnel ever experienced.

Best service personnel ever experienced. Daniel is amazing and really enjoyed his services. Appreciate every moment. Thanks bunches!

5.0

Best service personnel ever experienced.

Best service personnel ever experienced. Daniel is amazing and really enjoyed his services. Appreciate every moment. Thanks bunches!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Great service, great customer service as always.

Great service, great customer service as always. Very helpful. Facility always clean customer service always welcoming

5.0

Great service, great customer service as always.

Great service, great customer service as always. Very helpful. Facility always clean customer service always welcoming

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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5.0

Excellent and friendly customer service Matthew from head

Excellent and friendly customer service Matthew from head to toe. Done my car in better condition. Highly recommended.

5.0

Excellent and friendly customer service Matthew from head

Excellent and friendly customer service Matthew from head to toe. Done my car in better condition. Highly recommended.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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3.0

My car has an issue and all I get is that they cannot

My car has an issue and all I get is that they cannot duplicate the problem. When I picked up my vehicle it had grease stains inside the driver's side door. It also has an indention like if a tool was putting pressure and it doesn't go away.

3.0

My car has an issue and all I get is that they cannot

My car has an issue and all I get is that they cannot duplicate the problem. When I picked up my vehicle it had grease stains inside the driver's side door. It also has an indention like if a tool was putting pressure and it doesn't go away.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Personal and great customer service.

Personal and great customer service. Very attentive the moment I arrived. Thank you for your service.

5.0

Personal and great customer service.

Personal and great customer service. Very attentive the moment I arrived. Thank you for your service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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