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I don’t understand why I was told that the registration
I don’t understand why I was told that the registration would take longer because of COVID 19 AFTER my 7 days money back guarantee .
Car came with a lot of undisclosed damage; yes warranty
Car came with a lot of undisclosed damage; yes warranty is covering it, but I am out my time and effort dealing with it. Should receive the vehicle in the same condition as the site photos . Also am told title will be delayed. I PAID CASH , send the title
A simple and efficient experience!
A simple and efficient experience! I’d recommend and use Carvana again. I enjoyed being able to search cars and the checkout was seamless.
Very friendly easy to work with process.
Very friendly easy to work with process. Website was easy to navigate and every individual was helpful
Gave me a crap offer for my car that was in tip tip
Gave me a crap offer for my car that was in tip tip shape. 249 dollars to be exact. A buddy of mine has same car make, model and same year they offered him 10,000. My car had no issues, even had a hitch added and brand new tires no accidents or scratches.
When purchasing the vehicle we had no issues, that
When purchasing the vehicle we had no issues, that process was relatively simple. However, be prepared to reach out to Carvana because they do not reach out to you for updates. I waited almost a week after purchasing the vehicle, finally called and they began to work on the shipment. The main headache is the registration. I purchased the vehicle back in August, and my temporary tag’s expired today (11/25). I still don’t have permanent tags for my vehicle. I call weekly and they continue to say “I don’t see any issues.” Today I called and let them know my tags expire and they told me to go down to my local tax office and get a temporary tag extension. They literally acted like they didn’t care. I asked when I should expect to have my permanent tags and they said “you can get three extensions in your state, so we will cross that bridge when we get there.” Avoid this place. Use your local dealers, or someone you know you can trust and that has good customer service. This place doesn’t.
DO NOT DO BUSINESS WITH THIS COMPANY.
DO NOT DO BUSINESS WITH THIS COMPANY. They offered me $14k for my vehicle. I was told that the offer would not change as long at the mileage was within 1k of the reported number. My daughter drove the vehicle home from college (500 miles). Trying to be up front, I made the mistake of reporting the add'l 500 miles - my offer dropped over $4,000 !!!!! Liars and crooks - stay away!
I enjoyed the whole purchase experience.
I enjoyed the whole purchase experience. It’s the most convenient and safe way to purchase a vehicle. The selection is unlimited and the 7 day guarantee is perfect for me. Everyone was super informative and not pushy at all. The process is perfectly designed with the buyer in mind. I loved it!!!
Could make the up front purchasing process a little bit
Could make the up front purchasing process a little bit easier and add more time to get items ready to send or at least note this somewhere up front so people don't have to rush to get everything in only 30 minutes
Bad buying experience
I purchased a car in August 2022z. Right after taking possession I told Carvana that there was a strange rattle in the left rear. Per their directions I took to an approved repair shop. This shop found the left rear suspension was damaged and needed replacement. They also said that for safety and mechanical reasons both sides should be replaced. As it turned out, I personally paid 53 percent of the repair bill. I have written two letters to Carvana about this situation and they have completely ignored my communications.