Carvana-Touchless Delivery To Your Home

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4.1
(9,446 reviews)
Visit Carvana-Touchless Delivery To Your Home
Sales hours: 8:00am to 9:00pm
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Sales
Monday 8:00am–9:00pm
Tuesday 8:00am–9:00pm
Wednesday 8:00am–9:00pm
Thursday 8:00am–9:00pm
Friday 8:00am–9:00pm
Saturday 8:00am–9:00pm
Sunday 8:00am–9:00pm
(901) 726-3080 (901) 726-3080

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About our dealership

This seller has been on Cars.com since February 2019.
At Carvana we want to help everyone Live Feelessly. That's why we never charge last-minute dealer fees. We believe in treating you better-we think you should be able to get the right car at the right price without worrying about fees taking the joy from the ride. Plus get your car delivered as soon as the next day with our Touchless Delivery process that keeps you safe healthy and happy every step of the way.
The New Way to Buy A Car

Reviews

4.1
(9,446 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Carvana-Touchless Delivery To Your Home from DealerRater.

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3.0

Carvana Philadelphia

The shopping and car selection was 5 stars, BUT...when we picked up the car it was dirty with a half tank of gas. This is where the slight disappointment hit since the website outlines how much they detail and take care of the gas. Then the license plate screws did not fit, so they just had them in there with a 2 falling out on the drive home so we had to get that right away in addition to detailing the car (fingernail clippings and crap like that were all over, yuck!) and filled it up with gas. Fluids were a little low, so that questions what type of mechanical review they actually complete as well. We are just a few days into having the car, but 3 out of 5 cars should fit based on the everything so far.

5.0

Everyone at Carvana was very nice and helpful every time

Everyone at Carvana was very nice and helpful every time I called. They were always patient with me with explaining the process from start to finish. The truck looks exactly like it did in the pictures. I have sold a car to Carvana and now bought the truck. I will use Carvana in the future if I ever want to sale my second car. The only thing that bothered me was I felt there was no way around not getting insurance with the insurance company they partner with. There might have been a round around it and maybe I just didn't understand.

1.0

First and last time dealing with this headache SUV

This has already been a nightmare I purchased a SUV last Friday was told it would be here this past Monday it was not received a message about a logistic issue and was then assured it would be here Thursday 12/1/2022 yet i get another text telling me again another logistic issue this is horrible i already told them the first time i am going to be out of the country this coming weekend and further more i purchase a vehicle to actually have and drive now not weeks later i tried these folks out and at this time wish i just went with the dealership i was going with in the first place haven't been offered not one thing for the continued inconvenience at all not one thing so im waiting to here the next reason it wont be delivered now one more time and i will cancel this out and will never use this company again this will be my first and last time ever.

1.0

This has already been a nightmare I purchased a SUV last

This has already been a nightmare I purchased a SUV last Friday was told it would be here this past Monday it was not received a message about a logistic issue and was then assured it would be here Thursday 12/1/2022 yet i get another text telling me again another logistic issue this is horrible i already told them the first time i am going to be out of the country this coming weekend and further more i purchase a vehicle to actually have and drive now not weeks later i tried these folks out and at this time wish i just went with the dealership i was going with in the first place haven't been offered not one thing for the continued inconvenience at all not one thing so I'm waiting to here the next reason it wont be delivered now one more time and i will cancel this out and will never use this company again this will be my first and last time ever.

5.0

I love buying a car this way!

I love buying a car this way! Super simple and there's no hassle of salesperson. I know whati wanted and was able to choose myself without having someone try to ignore me as a female and talk to my husband. This is my second vehicle and I just love Carvana!!

1.0

Carvana sells junk

Purchased a $30k BMW 230i xDrive with 32,000 miles as my sons first car. Of course he is in love with it. It needs a $8,000 transfer case and was delivered with this issue. Will never recommend or buy from Carvana

1.0

WORST CAR-BUYING EXPERIENCE EVER!!

This had to be the worst car buying experience I have ever had. And at 60+ years of age, I have bought my share of cars. I’ve sat through the hours of “let me go talk to my manager”. This was worse. Afterwards, I heard and read a lot of the horror stories about Carvana, so I figured I would add mine to the list. Buyer Beware! I signed the contracts for a car with Carvana on 9/27. I got insurance and was given a pick-up date of 10/19. On 10/18 I receive a text that the car has experienced a “transportation delay”. My new pickup date is 10/22. Ok. A few days more. I can wait. On 10/22 I receive a text message that the car has experienced another “transportation delay”. New pickup date is 10/25. On 10/24 another text message, another delay. New pickup date is 10/30. On 10/30 another text message, another delay. New date is 11/4, then 11/9, then 11/14. I had cancelled the insurance after the second delay. Otherwise, I would have been paying insurance for over a month on a car I never saw or touched! I also had to go back to my credit union to get another check issued since the check I had expired. That meant another hit to my credit! Eventually, I cancelled the contract and returned the check to the credit union. I’m convinced they sold me a car they did NOT have the title for. PLEASE BEWARE!!

5.0

They were open honest and worked with me until I finally

They were open honest and worked with me until I finally purchased my car great job

2.0

Difficult communication, confusing process, differing

Difficult communication, confusing process, differing info between app, website, and customer service. Had a hard time finding the answers to my questions and an even harder time talking to a real human. Carvana rescheduled the delivery of my vehicle twice. And upon delivery found additional exterior damages that wasn’t shown on the listing, and it only had a half tank of gas. I appreciate the ease of finding the exact vehicle I wanted without having to scour through my local dealer lots, but the issues stated above would make me debate if it was actually worth it.

Dealer response

Thank you for taking the time to share your feedback with us. Carvana aims to provide customers with an exceptional car buying process coupled with high quality pre-owned vehicles. We are truly sorry that your vehicle arrived with more wear than anticipated. A 150-point inspection is conducted on every car to ensure that it meets our high standards and we do notate the 3-5 most prominent cosmetic blemishes that reflect the vehicle’s years on the road. It pains us to know that we let you down and did not meet your expectations. Our team of dedicated advocates is always here to answer any of your questions, so please don’t hesitate to reach out via our chat service 24/7. We hope you enjoy many years of adventures with your new ride!

2.0

Car came with a lot of undisclosed damage; yes warranty

Car came with a lot of undisclosed damage; yes warranty is covering it, but I am out my time and effort dealing with it. Should receive the vehicle in the same condition as the site photos . Also am told title will be delayed. I PAID CASH , send the title

Dealer response

Carvana prides itself on providing our customers an exceptional car buying experience coupled with high quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money Back Guarantee, however it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189 mile warranty for an additional peace of mind, but we are very sorry for the frustration we have caused you. After reviewing your account, we do see you are working with our warranty provider SilverRock to address your concerns. If you have any further questions, please don’t hesitate to contact us at (800) 333-4554.

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