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They sell junk cars
Purchased 2017 230i for sons first car. Of course he is in love! Unfortunately it was delivered with a bad transfer case. Needs a $8,000 repair
Carvana sells junk
Purchased a $30k BMW 230i xDrive with 32,000 miles as my sons first car. Of course he is in love with it. It needs a $8,000 transfer case and was delivered with this issue. Will never recommend or buy from Carvana
WORST CAR-BUYING EXPERIENCE EVER!!
This had to be the worst car buying experience I have ever had. And at 60+ years of age, I have bought my share of cars. I’ve sat through the hours of “let me go talk to my manager”. This was worse. Afterwards, I heard and read a lot of the horror stories about Carvana, so I figured I would add mine to the list. Buyer Beware! I signed the contracts for a car with Carvana on 9/27. I got insurance and was given a pick-up date of 10/19. On 10/18 I receive a text that the car has experienced a “transportation delay”. My new pickup date is 10/22. Ok. A few days more. I can wait. On 10/22 I receive a text message that the car has experienced another “transportation delay”. New pickup date is 10/25. On 10/24 another text message, another delay. New pickup date is 10/30. On 10/30 another text message, another delay. New date is 11/4, then 11/9, then 11/14. I had cancelled the insurance after the second delay. Otherwise, I would have been paying insurance for over a month on a car I never saw or touched! I also had to go back to my credit union to get another check issued since the check I had expired. That meant another hit to my credit! Eventually, I cancelled the contract and returned the check to the credit union. I’m convinced they sold me a car they did NOT have the title for. PLEASE BEWARE!!
They were open honest and worked with me until I finally
They were open honest and worked with me until I finally purchased my car great job
Difficult communication, confusing process, differing
Difficult communication, confusing process, differing info between app, website, and customer service. Had a hard time finding the answers to my questions and an even harder time talking to a real human. Carvana rescheduled the delivery of my vehicle twice. And upon delivery found additional exterior damages that wasn’t shown on the listing, and it only had a half tank of gas. I appreciate the ease of finding the exact vehicle I wanted without having to scour through my local dealer lots, but the issues stated above would make me debate if it was actually worth it.
Thank you for taking the time to share your feedback with us. Carvana aims to provide customers with an exceptional car buying process coupled with high quality pre-owned vehicles. We are truly sorry that your vehicle arrived with more wear than anticipated. A 150-point inspection is conducted on every car to ensure that it meets our high standards and we do notate the 3-5 most prominent cosmetic blemishes that reflect the vehicle’s years on the road. It pains us to know that we let you down and did not meet your expectations. Our team of dedicated advocates is always here to answer any of your questions, so please don’t hesitate to reach out via our chat service 24/7. We hope you enjoy many years of adventures with your new ride!
Car came with a lot of undisclosed damage; yes warranty
Car came with a lot of undisclosed damage; yes warranty is covering it, but I am out my time and effort dealing with it. Should receive the vehicle in the same condition as the site photos . Also am told title will be delayed. I PAID CASH , send the title
Carvana prides itself on providing our customers an exceptional car buying experience coupled with high quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money Back Guarantee, however it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189 mile warranty for an additional peace of mind, but we are very sorry for the frustration we have caused you. After reviewing your account, we do see you are working with our warranty provider SilverRock to address your concerns. If you have any further questions, please don’t hesitate to contact us at (800) 333-4554.
I don’t understand why I was told that the registration
I don’t understand why I was told that the registration would take longer because of COVID 19 AFTER my 7 days money back guarantee .
Nice and easy ….
Nice and easy …. Fast delivery….. car look the same at the pictures on the app great 👍
Something crooked going on!
Was excited. My pre approval required me to put $300 down. I put in my trade vehicle and they offered $300. I decided to pull my trade off the deal and called Carvana. They pulled off the trade and said I need to put $3,700 down. I asked what the difference was putting my trade and the rep said she could not answer it was above my pay grade. She suggested that I go to someone else for financing. I did. Had a great experience at CarMax and they offered me a fair trade value for my vehicle. I offered a certified check for the value of my trade and she said she could not do it. Sad to see someone doing business that way. Really wanted to experience pulling a vehicle from a vending machine.
DO NOT DO BUSINESS WITH THIS COMPANY.
DO NOT DO BUSINESS WITH THIS COMPANY. They offered me $14k for my vehicle. I was told that the offer would not change as long at the mileage was within 1k of the reported number. My daughter drove the vehicle home from college (500 miles). Trying to be up front, I made the mistake of reporting the add'l 500 miles - my offer dropped over $4,000 !!!!! Liars and crooks - stay away!