Carvana-Touchless Delivery To Your Home Hours
During these uncertain times, Carvana is dedicated to ensuring the safety of all customers.
In addition to our 100% online shopping and selling experience allowing customers to buy and trade their cars without leaving the safety of their home, we're providing touch-less delivery that make all aspects of our process even safer. Now, you can get the car you want, avoiding person-to-person contact with our friendly advocates. There are some things that can't be put off. And if buying a car is one of them, know that we're doing everything we can to keep you moving while putting your health safety, and happiness first.
"The New Way to Buy A Car"
Read reviews that mention:
INCREDIBLE! Incredible service, experience and car! Loved all of it! Jacob and everyone at the Phoenix/Tempe VM were amazing! They bent over backwards... to make sure I could get my car before the holidays, and made me feel like royalty!! I also got great service on the phone and through email from Casey Fox. My purchase ended up being somewhat complicated and messy- but Casey made sure everything went smoothly so I could get my car! HIGHLY RECCOMEND!! LOVE MY NEW CAR!
The service and process was very easy. However, damage to car was found. The car was in an accident and repainted. This was not disclosed in the carfax... and was not found by Carvana. I inquired about this but was told it could be repainted. I wanted a discount/credit instead since Carvana would not have sold the car for the price had they known it was in small accident, fender replaced and repainted (that doesn't match entirely and has overspray.)
Thank you for taking the time to share your feedback with us. Carvana aims to provide customers with an exceptional car buying process coupled with hi...gh quality pre-owned vehicles. We are truly sorry that your vehicle arrived with more wear than anticipated. A 150-point inspection is conducted on every car to ensure that it meets our high standards and we do notate the 3-5 most prominent cosmetic blemishes that reflect the vehicle¿¿¿s years on the road. It pains us to know that we let you down and did not meet your expectations. Our team of dedicated advocates is always here to answer any of your questions, so please don¿¿¿t hesitate to reach out via our chat service 24/7. We hope you enjoy many years of adventures with your new ride.
It was awesome and easy. I would recommend Carvana to everyone. The only thing is I wished I got a free Carvana t-shirt! LOL!!! XL please.
If I were to say anything about Carvana it would be Amazing! What an experience it was and so easy. The best and only way to buy a car!!!!
very easy transaction and customer service is great i will recommend car buying experience, there was a little hick up on transportation side my delivery... date got pushed back but i change to pickup from vending machine in oak brook il. wow that was a great experience for me and my wife
Carvana is a company in general pretty good If you're buying a high-end car like Porsche or BMW you need a deal with the dealer for any warranty issues... That's all fine and dandy but when it comes to silver Rock there's your problem!!!! I don't know if it's deliberate or not to wear out your warranty while your vehicle sits at the dealer while silver Rock doesn't know what they're doing any deal with so many people and it gets so irritating and your warranty runs out while it sits at the dealer and then the silver rock will tell you oh you don't have a warranty anymore yeah no xxxx it ran out at the dealer idiots... I have purchased two vehicles from carvana that had warranty issues that were high-end cars and carvana stepped up to the plate with no issues if there's silver rock warranty company giving it a bad name Case in point the first vehicle I bought from carvana is still not corrected due to silver Rock and I'm going on a year now and still issues are not corrected which are rightfully owned me. Carvana sure beats going to the dealer so they get a plus Silver Rock warranty company my opinion is useless. Unless you enjoy fighting and arguing over what you rightfully are owed Oh well they all can't be winners
Love the car and love how easy it was to deal with Carvana. I have purchased before at dealerships and when I did it felt like I was a guppy in a sea of... sharks.
We love our new to us car . The process was easy and effortless . We do have a couple of issues with the car that was not shown in the pictures on the... carvana site ,The hood has marks like super glue all over it and a puncture hole on the plastic trim above the rear glass so a little bummed about that. But inside the car was immaculate for a 6 year old used car . We just passed the 7 day trial test drive [which by the way was awesome of them, no other new or used car dealership would even consider this ] it gave us time to find out if anything was really wrong. We will do business with carvana again and I recommend them to all my friends and family. Thank you Carvana for a great car buying experience!
It was the fastest and easiest I've ever bought anything. The car is exactly as listed and I'm totes in love with my new Kia. I def recommend this company... you enjoy the next new or used car you get!
The process was very simple and fast. Only issue I had was my delivery time being changed 3 times, without explanation, I had to call to find out what... was the issue.It was very inconvenient because I had to rely on friends and car rentals to get around, therefore the change of delivery date cost some money and stress. Another complaint was the seats were soiled .This was not shown in the pictures at Carvana. So let me touch on costumer service. EXCELLENT!! All my issues were delt with promptly. The seats are being cleaned by a contractor. A 50.00 credit is being given to me to help with the rental that I had because of the change of delivery time. Special mention to my delivery person Alberto .He really relaxed me and informed me if my options and what to do. He was patient, polite and very understanding of my issues and offered real advice .Thank you Alberto . He was not only the delivery person but played the role of customer service representative.