At Carvana, we sell cars, but we're not car salespeople. Instead, we offer a seamless online car buying for customers fr
om A-to-Z, enabling them to complete purchases in as little as 11 minutes without stepping foot inside a dealership. From acquiring, inspecting, and certifying high quality cars, to providing 360-degree high-res photography of the vehicle,to generating real-time financing, to offering customers the option to have cars delivered to their driveway as soon as the next day or pick-up from one of our state-of-the-art Car Vending Machines all with a 7-day Money Back Guarantee, it's our mission to redefine the car buying status quo
"The New Way to Buy A Car"
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The whole process went very smoothly. Kenney was a great help throughout the process. The car pickup time was right on schedule. Phone calls and text... messages kept me in touch at each step of the way.
We were contacted and asked a few questions, then we were provided a quote. We gathered the documents requested and scheduled an appointment. We arrived... at the dealership and were given a check for the price of the quote initially provided. Great experience!
This is me first time selling car with Carvana and it was awesome experience. Little bit of back and forth on the pricing but at the end it was all worth... it.
With Andrew from Carvana's help the process was quick, easy and fair. All the promises they made were delivered. Carvana made the highest offer by a few... hundred and made it extremely easy by bringing a tow truck to my house to take the car away. They took a quick look at the car, agreed it was as represented, and gave me a check for the full amount. The whole process took less than 20 minutes
Easy, fast and smooth process to sell your call. Carvana beats every dealer trade-in value and their Customer Service (Specially Ian) is excellent. He... explained me the whole process and stay in contact till the end answering all my questions and query. Time to get a Quote 15 min Time to Upload docs 15 min Time to Sell the Car 30 min Total time spent with Carvana 1 Hour.
This is the best experience I had in selling my car. The professional team at Carvana, especially Melissa, made the whole thing a breeze. They gave a very... fair offer for my car. I could not have asked for a better partner to do this transaction with. Thank you, Carvana!
I posted my vehicle for sale on Craigslist and was contacted by Andrew to arrange for selling the vehicle to Carvana. He was professional and asked detailed... questions about the vehicle. I was very satisfied with the offer price for my vehicle. He was available for communication via text which was convenient for me whenever I had a question about the sale process and he readily answered my questions. After the vehicle pickup was completed with a different Carvana representative, Andrew followed up with me to ensure that the process was successful and that I was satisfied with the transaction. I met with another Carvana representative named Marcus for the pickup of the vehicle. I was pleased that Carvana offers to meet the customer at a public location of your choosing. This made the exchange convenient for me. Marcus was well prepared with the paperwork and the entire process of signing papers to transfer the vehicle and verifying information took only 10 minutes. Marcus also followed up with me after the transaction. I felt comfortable and at ease with the process and was glad that it went so smoothly. I was very pleased with my experience with Carvana. I have sold vehicles to other car dealerships in the past and the level of respect, kindness, and professionalism exhibited by Carvana's representatives far surpassed that of other dealerships.
Great customer service! Working with this company to sell my car was the best experience I ever had. They paid me full price for my car, picked the car... up and dropped me back at work. I highly recommend them.
Excellent experience! Finally, a company with integrity that did what they said they'd do. Rocky was amazing when he came to my.home to pick up my car.... Ian communicated with me through text thru the whole process & went out of his way to clarify everythong. Great guys, great experience & very impressive!
I bought a great vehicle from Carvana, which I love. The purchase and financing was easy and the vehicle was delivered to my house right on time.... I was able to test drive and go over the vehicle the same way you do at a dealer. I had 7 days to have the car check out before Carvana took any money from me. I didn't need the free Carvana short term warrantee, but it was nice to know it was there. There is an option to buy an extended warranty also. The car was delivered with a Georgia temporary registration and plate. At this point there were some bumps in the road, which did all get resolved fairly quickly. Carvana wasn't able to provide me with my permanent registration and plates until 5 days after my temporary registration expired. Although Carvana did compensate me for the extra time, it never really needed to happen. I was asked for the VIN Inspection form as the car was brought in from out of state. No problem, except this had already been completed by their own agent in Connecticut. Then I was asked for my insurance card that had been included in another email. Once I sent it, no problem, but the process was delayed by the right hand not knowing what the left hand is doing. Everyone was courteous and it was all worked out. This seems to be a recurring theme with Carvana customer service. So, if you have all your ducks in a row and can afford to be patient, you'll be happy in the end. If not, Carvana might not be for you.