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Mercedes-Benz of Wilkes Barre

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Mercedes-Benz of Wilkes Barre Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2019

Mercedes-Benz of Wilkes-Barre is your one-stop-shop for all of your vehicle needs. We have an extensive inventory of bra

...

nd new 2019 Mercedes-Benz models such as the 2019 Mercedes-Benz C-Class as well as a large inventory of used vehicles. If you're interested in financing your future purchase, be sure to visit our knowledgeable Mercedes-Benz finance center and apply for Mercedes-Benz financing.

"MotorWorld's For You!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
203 lifetime reviews. Includes reviews of Mercedes-Benz of Wilkes Barre from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 5, 2019

    Kim provided FAST, COURTEOUS, FRIENDLY, and PROFESSIONAL SERVICE. She came HIGHLY RECOMMENDED, and PROVED to us, she definitely DESERVES that recognition.... I STRONGLY RECOMMEND you see her for your next Mercedes Benz purchase !!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Frank, thanks for your praise and kind comments about Kim! We're glad to hear we delivered such a great experience. If there's anything further ...we can do for you, we are happy to help!


    Worked with:
    Kimberly Eckhart

    Sales & Leasing Consultant

    (5.0) 13 reviews

    Joe Brazil

    Brand Manager

    (4.3) 15 reviews

  • 5.0 out of 5
    August 3, 2019

    I've been dealing with MotorWorld for years. They've always been courteous and professional. I'm looking forward two more years with them With my new... 2020 GLE.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Safe travels!


    Worked with:
    Marc Wheeler

    Service Advisor

    (4.9) 27 reviews

  • 5.0 out of 5
    July 9, 2019

    I found my vehicle online 6/21/19 and by 6/23/19 I was in the showroom after a long 6 hour drive. From my initial phone call with Shane Chabot to working... in office with Kim Erkhardt and Joe Brazil my experience was nothing short of excellent. I saved so much money because the car was so competitively priced. Within a couple of hours I was on my way home after purchasing my fourth Mercedes. It was a great experience and so worth the trip to Motorworld Mercedes of Wilkes-Barre.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new car! If you have any further questions, please give us a call. We're always happy to help!


    Worked with:
    Kimberly Eckhart

    Sales & Leasing Consultant

    (5.0) 13 reviews

    Shane Chabot

    Sales & Leasing Consultant

    (5.0) 12 reviews

    Joe Brazil

    Brand Manager

    (4.3) 15 reviews

  • 5.0 out of 5
    July 2, 2019

    Thank you to Marc for all of your help and always making the service experience a great one! And thank you to all who restored my car to "good health."

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recen...t visit. Take care!


    Worked with:
    Marc Wheeler

    Service Advisor

    (4.9) 27 reviews

  • 5.0 out of 5
    June 17, 2019

    This was my first visit. Dealt with Mark (service advisor). Mark was straight forward with what was needed to service my 450GLS. Punctual on time and service... was Completed in timely manner.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Georges, we're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about... your recent visit. Take care!


    Worked with:
    Marc Wheeler

    Service Advisor

    (4.9) 27 reviews

  • 5.0 out of 5
    April 29, 2019

    We have had a great relationship with the Ertley Dealership and we are glad to take our vehicle there for service. Most of the time we just drop it off... without a scheduled appointment and it is ready in a day or 2 depending on what it needs! Thanks for the great service!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do fo...r you.


    Worked with:
    Marc Wheeler

    Service Advisor

    (4.9) 27 reviews

  • 5.0 out of 5
    April 29, 2019

    Sheri was quite pleasant and professional. The service was carried out to my expectations. The car was cleaned inside and out. I would recommend this... dealership for service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the positive feedback and recommendation! If you have any further questions, please give us a call. We're always happy to help!


    Worked with:
    Sheri Thomas

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    March 25, 2019

    Very happy with service and car. The people are nice and very knowledgeable of the product. Service is extremely up to date on parts and car technology....

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Mary, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a... call or stop by. Have an awesome day!


    Worked with:
    Peter McMonigle

    F & I

    (5.0) 22 reviews

    Shane Chabot

    Sales & Leasing Consultant

    (5.0) 12 reviews

    Marc Wheeler

    Service Advisor

    (4.9) 27 reviews

  • 5.0 out of 5
    March 19, 2019

    Quick check in with rep Morgan . Explained all service in a timely fashion. Offered a loaner car for me as my wait time was 2 hours . Besides service... A I also had aliment which I requested . Excellent service !

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your r...ecent visit. Take care!


    Worked with:
    Morgan Letizi

    Service Advisor

    (5.0) 24 reviews

  • 5.0 out of 5
    March 19, 2019

    Outstanding service and customer satisfaction provided by Morgan Litizi and the staff of Mercedes-Benz Motorworld. I am very pleased and highly endorse... this service team.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Patrick, we're very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!


    Worked with:
    Morgan Letizi

    Service Advisor

    (5.0) 24 reviews

    Seth White

    Appointment Coordinator

    NOT RATED

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