Victory Honda of Ontario Hours
Contacted sales manager for pricing. Responded and said he was not interesting at this time to give me a price. I could not believe it.
I serviced my car here after they bought out Ontario Honda and the new service manager Russ was assisting me doing an oil change. On my 4th check of the... oil every thousand miles he marked my oil consumption sheet "below the dipstick". I asked if they filled the oil, Russ stated there was no need and that it would" mess up" the oil consumption test. I left and soon after the very next morning while on the expressway my "No oil pressure" can came on and I took it back to them that same day. I was told my timing chain and pistons needed to be replaced due to the fact I had been driving it with little to no oil and that's what caused the damage. I am currently on the BBB asking this company for the cost of the repairs $4,000. They claim I didn't get the oil changed at the recommended times, which is every 7,500 miles for what was my 14' CR-V, I got my oil changed routinely every 6-8k miles and asked for an oil consumption test because I was checking it regularly and did not think it was normal to loose 3 Quarts in less than 4k miles. To sum it up I have proved this company caused the 4,000 or so worth of damage to my car by telling me I could leave with oil "below the dipstick" and come back in a few hundred more miles when my oil change was due. I proved this fact with the paper Russ the service manager signed and marked on, it's not a coincidence the very next day I had many codes come on my dash less than 50 miles after leaving the day before. This company received a bad review from me and following this honest bad review I left, my husband received a very threatening phone call from the service manager Russ stating that my husband and I had "burned" them with the review and now they were no longer going to assist with the cost of repairs. Watch your back around these people.
Hello, My name is Patricia and I had such a good experience working with Charlie Mendez! I have told everyone I know what a good experience I have had.... I can't say the process was smooth, but that actually speaks more to how great Charlie was. There were a couple of issues I ran into, and Charlie stuck with me the whole time. He has gone above board to help me and get the car that I wanted. I hope Charlie stays with Honda, because if he leave I will be looking for another car company. That is the kind of person Charlie is. He is not just a salesperson, he becomes a friend. And no- I did not know him ahead of time, he found me wandering the parking lot! I am referring EVERYONE I know to Charlie Mendez!