Vroom (Online Dealer)

3.8 out of 5 3.8
ONLINE ONLY - No Retail Location
Rectangle 48
Sales 8:00 AM - 10:00 PM

Vroom (Online Dealer) Hours

Sales

Monday

8:00 AM - 10:00 PM

Tuesday

8:00 AM - 10:00 PM

Wednesday

8:00 AM - 10:00 PM

Thursday

8:00 AM - 10:00 PM

Friday

8:00 AM - 10:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

11:00 AM - 8:00 PM

About Our Dealership

Dealer on Cars.com since May 2019

With Vroom, you can buy your next car from the comfort of your home and get it delivered right to you! We are a national

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online car dealer, which means we will ship any of our thousands of vehicles directly to your driveway or a convenient nearby location. Every car and truck Vroom sells has a clean title and an accident-free AutoCheck vehicle history report. Cars are inspected multiple times for safety, mechanical, and cosmetic issues. Looking to trade in? We'll make you a guaranteed offer for your current vehicle, then come pick it up for free.

"#GetAVroom"

Reviews

3.8 out of 5 3.8
1485 lifetime reviews. Includes reviews of Vroom (Online Dealer) from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 21, 2019

    Sending a cashier's check for a car only seen through online photos is certainly a bit risky feeling. Got the car today and would do this method of car... buying again in a second. Price was lower than I could locate at any of the "no haggle price" dealerships anywhere else, pretty much anywhere, for the same mileage/options. Process on my purchase: 11-8, found the car we wanted and sent an inquiry, received a prompt phone call from a Zoom rep, asked questions and I gave the required $500 deposit. 11-9, received and signed contract electronically, also received overnight FedEx label for payment which I had already secured via cashier's check from bank. Due to weekend and holiday, payment was received on 11-11 and email confirmation received. Car shipped from Texas to a local hub in Orlando, I was notified when it shipped and got a call from the manager in Orlando when they got it on 11-20. Delivered to me via flatbed truck on 11-21 clean and nice. The Orlando folks even said during the final inspection they noted in needed wiper blades and put new ones on. Everyone through the whole process was actually great and car was just as nice as the pics. I was a little less nervous about this because the car still had almost a year of factory warranty on it. The website said it only had one key but it had both. Only downside is the $500 shipping fee, which one could equate to same or less as the dealer fee most of them charge, and a $475 restock fee if you want to return it. So if you don't want the car, you're out of pocket $975. I'm reasonable and can understand the shipping cost of a tractor trailer from Texas. The wait is the only downside but I estimate I saved about $1500-2000 over a local purchase and I can wait a week for that. Hope my experience helps someone.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 21, 2019

    Gather 'round my fellow skeptics, I have a personal experience to share: After reading some negative reviews, I called Vroom to express my hesitation... in selling my car to them. The rep acknowledged they'd had their issues in the past but working to improve. Her sincere and forthcoming attitude is why I took a chance on them... and I'm so glad that I did. Their offer was the highest. Their process was rapid! Their communication skills were spot on. I'd email them with questions (and paranoid "what ifs") that came to mind, and their responses were immediate, thorough and put my concerns to rest. Even the independent carrier that picked up my car was friendly, efficient and cautious with the handling of my car. When I asked him his opinion of Vroom, he simply called them, "the best"... So what's the catch? Things were going much smoother than expected, somethings gotta go wrong... Nope. Vroom contacted me later that day confirming pay off to my lienholder. 2 days later, lienholder confirmed pay off, and the deal was done! Coming from a guy who has worked his entire life in/among the auto industry and has seen every trick in the book, take my advice... Give Vroom a try, because they have TRULY revolutionized the automotive purchasing/selling experience! PS: Thanks to every single Vroom representative for your friendly, attentive attitude, and thorough attention to detail. Your team managed to convert a true skeptic into a raving fan, as I've already referred a few friends. Keep up the great work!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 20, 2019

    Super easy and no gimmicky car buying experience we have ever experienced. We will definitely consider vroom for all of our future car buying for sure.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 20, 2019

    Quick and easy process that was drama and hassle free. They stand behind their product and the after sales support is great as well. Beat experience... buying a vehicle I have ever had.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 20, 2019

    Great company with costumer service out of this world. Thank you vroom and can't wait to start my second purchase. Will recommend to friends and family...

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 18, 2019

    It was such a pleasure to order our 2019 Tahoe from VROOM! They were so easy to deal with. No baloney, only honesty. They work quickly and efficiently... with no hassles. No one tries to sell you something you do not want! It was so fast and unbelievably easy! I would highly recommend VROOM and next time I need another vehicle I would call them first! Their prices are unbeatable! The Tahoe is gorgeous! Delawn was pleasure to deal with! Always there when we needed her! Everyone else who we spoke with was always ready and eager to help us!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 18, 2019

    I know I'm not alone in my abject hatred of car shopping at dealerships. Wasting time, getting beaten up, and then feeling like you just signed your life... away. Vroom changes all that. The folks there excel at everything they do and make you feel like you just got a GREAT deal. Which you will ;)

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 18, 2019

    Simple and wonderful experience. What I believed was going to be a complicated task was as easy as a few clicks to complete the sale of my vehicle. Every... Vroom representative I had contact with was extremely kind, knowledgeable, patient, and over all fantastic! Awesome experience!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    November 17, 2019

    Vroom offered me a competitive price for my vehicle and beat their timelines to pick up and pay out. It was and easy experience and all the reps were... friendly and helpful

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 17, 2019

    Very helpful, friendly, and professional. Made the purchase of my 2017 audi S-line Q5 a great experience. I couldnt be happier with my purchase or my experience... with wroom!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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