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Great customer service and simplified car buying without
Great customer service and simplified car buying without the hassle of a pressuring salesman and shady dealings.
Love the car I got, but that's about where it ends.
Love the car I got, but that's about where it ends. Titling and licensing is a nightmare. I have called 3 different times already to have a case opened - each time they open it and say it will be resolved in 48-72 hours and someone will call and explain. Only to find out that a week or so later, the case has been closed with no resolution and I have to start over. Currently on hold with them again doing the same song and dance. What a joke!!!
Three months - no title - no support staff - no one knows
Three months - no title - no support staff - no one knows whats going on - no supervisors - generic responses - agents that hang up on you when they have no answer - fraudulent sales - selling cars with no titles - can't speak with anyone above a rep1 agent that has to escalate and then you never get a response - DO NOT BUY FROM VROOM - CHECK OUT THE VROOM HORROR STORIES ON FACEBOOK FIRST!!
Terrible experience, incredibly stressful, lots of
Terrible experience, incredibly stressful, lots of headaches. DO NOT BUY THROUGH VROOM. I purchased a vehicle in February. It is currently May and I have had two temp extensions, with no clear indication on where my title and registration process is. Earlier this month my paperwork was sent to the CO DMV (which took WEEKS after we were notified by Vroom) and then the paperwork was rejected because VROOM sent incomplete paperwork. I am now told it will be 2-3wks before I can complete this process but I have very little trust in this company. I was offered a rental (before I found out I could get another extension through CO) and I don't have any faith Vroom could properly arrange and compensate a rental based on my current experience. My current temps have bought some time but it's very stressful waiting for Vroom to get things moving. I worry I will end up back at my local DMV begging for another extension while Vroom keeps telling us we might hear back in 24hrs with NO updates. I do not recommend going through Vroom.
Awful! Avoid at all costs. I fully regret using this website. It took over a month before I finally got my car. It arrived with no temp tags, and now, over a month after delivery I have no temp tags, no registration, nothing. And customer service has not been helpful. What a nightmare. I’ll stick to buying my cars from a local physical dealer.
The entire process was very easy.
The entire process was very easy. I would recommend to a friend. Sure beats going to car lots with annoying sales people.
My vehicle was delivered fine but they seem incapable of
My vehicle was delivered fine but they seem incapable of getting me my title or at least title application! Now the vacation we were looking forward to may have to be put on hold! Stay far away from this company!!
DO NOT PURCHASE FROM VROOM.
DO NOT PURCHASE FROM VROOM. They are kind up front but seriously drop the ball. It has been nothing but a nightmare. I have even had to fill out my contracts twice now because it took them so long to get it processed. They do not call to let you know what's going on, no email nothing, you have to chase them to get answers. The Texas DMV wont do out of state temporary tags anymore and no one told anyone, Ive been waiting over a month for my new temporary tag. I was told twice it was on the way. Then I receive an email that Texas is not issuing temp tags for other states anymore. They need to get this fixed quick. It is causing so so much more of a headache than its worth. I should have gone with another company. Please save yourself and use someone else.
Almost unbelievably easy.
Almost unbelievably easy. Best process in purchasing a car in a lifetime. Extremely please with my purchase! Next car and all my cars will be done this way!
First time buying a vehicle online and boy was I nervous!
First time buying a vehicle online and boy was I nervous!! Everything happened exactly how they said it would and it was an absolutely great experience. Thank you Vroom I'll definitely be buying my next vehicle from them!