Vroom (Online Dealer)

3.8 out of 5 3.8
ONLINE ONLY - No Retail Location
Rectangle 48
Sales 9:00 AM - 8:00 PM

Vroom (Online Dealer) Hours

Sales

Monday

8:00 AM - 10:00 PM

Tuesday

8:00 AM - 10:00 PM

Wednesday

8:00 AM - 10:00 PM

Thursday

8:00 AM - 10:00 PM

Friday

8:00 AM - 10:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

11:00 AM - 8:00 PM

About Our Dealership

Dealer on Cars.com since May 2019

With Vroom, you can buy your next car from the comfort of your home and get it delivered right to you! We are a national

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online car dealer, which means we will ship any of our thousands of vehicles directly to your driveway or a convenient nearby location. Every car and truck Vroom sells has a clean title and an accident-free AutoCheck vehicle history report. Cars are inspected multiple times for safety, mechanical, and cosmetic issues. Looking to trade in? We'll make you a guaranteed offer for your current vehicle, then come pick it up for free.

"#GetAVroom"

Reviews

3.8 out of 5 3.8
1538 lifetime reviews. Includes reviews of Vroom (Online Dealer) from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 4, 2019

    Best experience and best prices. Needed an awd ASAP as I recently moved to Minnesota. Vroom gave me the best trade in value and overall experience was... great. They took my old car and sent me the new car and made everything smooth.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 4, 2019

    I have been on the market for a gently used vehicle for some time and have done a lot of research. I despise car shopping but went to a few dealers. As... usual I was pressured into buying a vehicle I didn't even like. and the calls continue even after I said not Thank you. Not to mention used cars only come with 30 day warranty. I chose Vroom, found a car I liked, getting financed was easy and all completed via email. My car was delivered in less than a week and was in better shape in person than in the pictures. No hassle, no sales pitchs. Pick click VROOM!!! Top Notch customer service!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 2, 2019

    Never bought a car online, not sure if vroom was the the "real deal" so to speak, but they had the exact car I was looking for when all the local dealers... did not, and everything they did have was higher priced. The process was done promptly, and I was notified, and kept informed all the way through it. Good job Vroom car was all as advertised. Very Pleased Thanks

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 2, 2019

    The hardest part was just picking out which car I wanted....everything else literally took under 10 minutes! I got the car I wanted for a great price,... stress-free and no haggling for extras! I received the car in a timely manner. I would definitely go this route again in the future!!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 1, 2019

    I read all the reviews and was really worried that I was making a mistake purchasing from Vroom, but I would purchase from them again in a heartbeat. They... had the best price on my dream car and although their customer service could use some work, it was delivered on time. I received my car within one week. Yes, it took 7 days from start to finish. I found my car, applied got a call within minutes to locate financing. I got a great deal with financing due to my credit, and received the paperwork to sign the next day. Because it came pretty late in the afternoon, I wasn't able to send it back to them until later the next day. So between paperwork etc, it took about 3 days. Then 4 days to receive my vehicle, and would have taken 3 if the day before wasn't Thanksgiving. Customer service was supposed to keep me informed of when the vehicle would arrive, but I had to call to get an update and was given the driver's number to reach out. However, was told that he'd be delivering between 2pm and 6pm. Before I could call, he called to say that he was there and had driven my car to me since I was in a cul-de-sac and the delivery truck couldn't come to me. He was parked on the street, less than a minute away, and arrived around 3pm so I could fully inspect. Car came just as the phy0tos described, in excellent condition. Even had a few features that weren't listed in the description which made me even happier. It was dirty since it came in an open vehicle but after taking it to the car wash, it looked even better. Would I buy from Vroom again, YOU BET I WOULD!! But they do need to work on their customer service.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 30, 2019

    I would've never thought it could be so easy to buy a car, Nothing like sitting home and waiting to find out what you qualify for amazing, Salesman... was very easy-going and easy to talk to, I was contacted a number of times to make sure I knew when the car was arriving and if I was happy with it

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 29, 2019

    Great experience, first time purchasing a car online Sold my existing car purchased a newer car. Excellant prices, great customer service. Highly reccomend... the process.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 29, 2019

    The whole process was quick, easy and quite impressive. From beginning to end the Vroom team provided first rate customer service - excellent communication... and follow through on commitments. We could not be more pleased with our purchase and will highly recommend Vroom.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 28, 2019

    found the car I wanted. Sales people are very helpful. Contract department quick and efficient.Excellent stock of cars. Mostly one owner with clean car... fax.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 28, 2019

    What a great experience! I am thrilled with how easy the entire transaction was from start to finish. Less than a week from offer to payment. I had a check... delivered and in hand within HOURS of shipper picking up my car. So happy!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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