Vroom (Online Dealer)

3.7 out of 5 3.7
ONLINE ONLY - No Retail Location
Rectangle 48
Sales 8:00 AM - 10:00 PM

Vroom (Online Dealer) Hours

Sales

Monday

8:00 AM - 10:00 PM

Tuesday

8:00 AM - 10:00 PM

Wednesday

8:00 AM - 10:00 PM

Thursday

8:00 AM - 10:00 PM

Friday

8:00 AM - 10:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

11:00 AM - 8:00 PM

About Our Dealership

Dealer on Cars.com since May 2019

With Vroom, you can buy your next car from the comfort of your home and get it delivered right to you! We are a national

...

online car dealer, which means we will ship any of our thousands of vehicles directly to your driveway or a convenient nearby location. Every car and truck Vroom sells has a clean title and an accident-free AutoCheck vehicle history report. Cars are inspected multiple times for safety, mechanical, and cosmetic issues. Looking to trade in? We'll make you a guaranteed offer for your current vehicle, then come pick it up for free.

"#GetAVroom"

Reviews

3.7 out of 5 3.7
1320 lifetime reviews. Includes reviews of Vroom (Online Dealer) from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 11, 2019

    The people that I worked with were very helpful with my purchase and made me very comfortable. Like to thank Summer for all her help. The only thing that... I didnt like was the delivery time. ALL DELIVERY SHOULD BE DURNING DAYLITE HRS NOT AT NIGHT VERY HARD TO INSPECT VEHICLE IN THE DARK AND SHOULD HAVE BEEN WASHED DOWN BEFORE DROPPING OFF. OTHER THEN THAT LOVE MY EXPERIENCE.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 11, 2019

    I've always searched for cars online, but never bought 100% online until this purchase of my 2015 Range Rover Sport. The buying experience was pretty simple... and straight forward. There was some confusion on shipping and pickup dates but that was partially due to my heavy travel schedule, but Vroom worked diligently to make it all work. I took delivery and after only driving 20miles the Engine Light came on. The car looked in great shape and was everything we wanted so I wanted to give Vroom the chance to resolve this, just like I would any local brick and mortar dealership. It took a few extra phone calls to Vroom than I would have liked but within short order Vroom stepped to the plate and worked with a local Range Rover repair shop and got this minor emissions issue resolved and covered all the costs. Kudos to Jose Gutierrez, Vroom Customer Support Supervisor for his professionalism and diligence to resolve this situation. Overall great experience and would buy from Vroom again. Scott

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 11, 2019

    It was a simple process, you have to give them your title and 1 set of keys while you wait. The 1st shipper couldn't do it, so Vroom got a 2nd shipper,... but that wasted a day. The pick up went easy, but I did not get the bill of lading which I was suppose to get and return. So this was confusing. Waited the weekend, no word then on Monday got an email stating it was processed and the check would be coming. On Tuesday, FedEx sent the check to the wrong center so it was delayed a day and arrived the next day. Total time was 10 days.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 11, 2019

    They offered me a fair price for my car, picked it up and promptly paid me as promised. Great job! Highly recommend Vroom for selling your car.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 10, 2019

    Super Fast , Painless. Professional, Great customer service .... sold 2 cars to them so far .... Highly recommended ... You won't regret it. Did I mention... super fast.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 10, 2019

    This was my very first time venturing outside of BMW or Porsche dealership. I was uncertain but Thad was amazing to work with and really changed my perspective... on the car buying experience. Being a very busy person, he made it so seamless and delivered at every angle.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your positive feedback. We're glad to hear we provided you with a positive experience. Feel free to reach out to us if you need ...any more help. We're always available to talk. -Vroom Team

  • 5.0 out of 5
    October 9, 2019

    Awesome car buying experience, everything was straightforward and simple, no hidden surprises and my vehicle was delivered directly to my front door it's... very convenient

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Marvin, it is great to read such wonderful comments about your recent experience with us. We hope to be of service to you again in the future. Best wi...shes, the Vroom Team.

  • 5.0 out of 5
    October 8, 2019

    I was nervous about buying my vehicle online. I actually changed the vehicle 3 times cause I couldn't make up my mind and Vroom was very patient with... me. I finally made up my mind and got my vehicle in 8 days. Customer service was good, delivery on time. And they gave me more for my trade than any dealership in my area. Very happy with my purchase. I would buy from them again!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jen, We're glad to hear you found our online shopping experience so easy. Feel free to reach out to us if you need any more help. We're always availab...le to talk. -Vroom Team

  • 5.0 out of 5
    October 8, 2019

    I found a 2017 Jeep Wrangler Unlimited on the Vroom site for 26K with 37K miles...my dream car... it was love at first site. I spoke with a very nice and... knowledgeable sales person who helped me through the process. Very easy and straight-forward. The next day (Saturday) I received all of my paperwork. It all seemed a little too easy so I started searching around on the internet for Vroom reviews. I found a TON of bad reviews on Vroom. At this point, I started getting very anxious and thinking... what have I gotten myself into. I decided to shop locally to see if I could find anything similar in the same price range. Not a single dealership within 100 miles could even come close to the Vroom price. At this point I felt like I was taking a chance but I really wanted that car. On Monday before I sent my paperwork in, I just wanted to speak with someone at Vroom who could ease my anxiety about this purchase. I heard from several people that day who were all extremely helpful and professional. Each of them assured me that I would be well taken care of by Vroom. Vroom has grown overnight and were experiencing the growing pains of a rapidly growing start-up. They were well-aware of the reviews and assured me that they were putting a wide-variety of plans and processes in place to assure these bad reviews didn't happen again. They were able to address many of the bad reviews directly and put my mind at ease. I sent the paperwork in... within 24 hours, I received an email stating they had received my paperwork and were getting my car ready for delivery. They kept in constant communication and ensured me that all was continuing to run smoothly. This was on Wed and they told me my car was on schedule to be at my house by the following Tuesday. On Saturday morning I received a call from Vroom asking if I would be in the area that day between 3-6 because the were going to be able to drop my car off then if I was. Literally 3 days after they received my paperwork. The delivery man called me when he was an hour away and brought my car right to my door. He couldn't have been nicer and I couldn't have been more excited. Today, I had a mechanic take a look at the jeep to ensure that it was OK. He looked it over very thoroughly... he told me that the jeep is in like new condition and that I basically got a brand new jeep. Needless to say, I couldn't possibly be happier. Buying a car online is a scary process because it's a major purchase decision and something I had never done before. After my experience with Vroom, I will never buy a car another way. Thank you Vroom for bringing me my dream car and for assuring me every step of the way.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're glad to hear you found our online staff so helpful. We're happy to pass along your comments to the team. If you need assistance again in the fu...ture, please don't hesitate to reach out. We're happy to help. -Vroom Team

  • 5.0 out of 5
    October 7, 2019

    If you need to sell a car quickly for a reasonable price, look no further than Vroom. I started the process on 9/26/19, and had a check in hand by 10/5/19.... This was very quick, considering they had to send paperwork specific to the sale in my state, and so they could pay off the leasing company for the car. Once they had the signed paperwork in hand, a trucking company called to schedule the pick-up that same day. The truck showed up the next morning as scheduled, and loaded up the car on 10/4/19. I let Vroom know, and they had the check in the mail within the hour, and it showed up the next morning! If I ever need to sell another vehicle, Vroom will be my first stop!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hellol, thank you for the review. We're happy to hear you enjoyed our unique car shopping experience. If you need assistance again in the future, plea...se don't hesitate to reach out. We're happy to help. -Vroom Team

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