Further from DC but worth it
After looking at cars around the DC metro area and being hugely disappointed by what felt like an endless game of bait and switch, I ended up finding a new Buick here online. Kelsey worked with me via email and text; she confirmed price details and even sent photos. We negotiated a price by text, and then Stacey and I discussed terms by phone. Stacey and Mick finalized the process in person and were kind, efficient, and helpful. I Uber-ed there and drove the car home after filling out the paperwork. Everything about the process was smooth and transparent.
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Leonardtown Chevrolet Buick GMC Team
My GMC 2021 Terrain
Excellent service. My sales person was very patient and helpful. I highly recommend the dealership.
Ana, we are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Leonardtown Chevrolet Buick GMC Team
Leonardtown Motors - GMC Canyon Elevat. Purchase
Salesman and other employees were courteous and explaining issues that I have had. They helped me find the truck that I could afford and felt comfortable with. The facility has been in Leonardtown since I was growing up in the area and although nice it might be time to rebuild there or elsewhere nearby.
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Leonardtown Chevrolet Buick GMC Team
Service Technician Smoking in Customer car
I went to the dealership on Saturday, 2/6/21 per recommendation of a close friend. My wife and I drove through the lot and around the building past the service bay areas with the intention of parking and proceeding with the process of purchasing a vehicle. Upon doing so we noticed one of your service guys working on a vehicle while smoking!!!! We sat and watched for a few minutes in awe. THIS is not ok! My wife immediately was turned off and refused to park and do any business with your dealership. We do not smoke, have never been smokers and to top it off have an asthmatic child where inhalation of smoke of any kind could be detrimental. I would think this is not common practice of your technicians however it only takes once and if smoking in or near a customers vehicle happens once it may happen again. We were saddened that this was taking place and we ended up taking our business elsewhere despite the raves from our close friend. PLEASE PLEASE PLEASE be aware of this issue and correct! It is not ok! Just as there is no smoking in restaurants and every other public place there shouldn’t be in the service industry either. Car maintenance is necessary just as any other household maintenance. Would you let your hvac tech come into your home with a cigarette hanging out of his mouth and puffing smoke while servicing your furnace? I’d like to bet NOT! In my opinion, there is no difference. I would expect that this issue would raise some concern with management and will be resolved before another potential or existing customer witnesses it like we did. Thank You.
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. We have addressed your comments with our team and we assure you we are working diligently to ensure a similar situation does not occur again in the future. Leonardtown Chevrolet Buick GMC Team
Great service. They pick up and return my truck to my house after servicing. Or if I bring it there I get a nice loaner.
purchase of new car
from the receptionist, to sales manager, to finance manager to the general manager, all treated us like we were highly valued. they went out of their way to answer any question and worked to make a great deal on a new car.
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else. Best, Leonardtown Chevrolet Buick GMC Team
Best dealership experience
I came in to the dealership knowing what I wanted when it came to my new car and I left with just that. My salesperson Sam was amazing and listened to what I wanted and didn?t try and sell me something I didn?t wantJason in finance was awesome too and it was a smooth process and answered all of my questions. Overall I had a great experience and would recommend them to others.
I?ll recommend it everyone I know. Everyone in there was nice an helpful. They didn?t pressure you to buy a car
Perfect sales team!
Sales team ensured everyone was treated like family and made an excellent deal on a new vehicle. The service and detail departments were quick, efficient, and competitively priced. 10/10 would come back for my new purchase.
Customer service in this store was amazing! Highly recommended! They really took care of me and made sure that I had everything that I was looking for in a car!