Vroom (Online Dealer) Hours
With Vroom, you can buy your next car from the comfort of your home and get it delivered right to you! We are a national
online car dealer, which means we will ship any of our thousands of vehicles directly to your driveway or a convenient nearby location. Every car and truck Vroom sells has a clean title and an accident-free AutoCheck vehicle history report. Cars are inspected multiple times for safety, mechanical, and cosmetic issues. Looking to trade in? We'll make you a guaranteed offer for your current vehicle, then come pick it up for free.
Read reviews that mention:
vroom!, you have perfected the car buying process! i need more than 5 stars to rate you properly! All the fear of buying online..vamoose!
Best car selling experience, I have ever had. You guys are truly exceptional, the process was quick and easy. Highly recommended, way better than selling... to a dealership. I will definitely share my experience with friends and family. Great job guys, thank you so much!!!
The staff at VROOM I dealt with are extremely courteous and professional. All seemed eager to help me with this first purchase. Driver very respectful....
Departments don't seem to talk to each or read the notes before sending out emails or making a phone call. As a result, I received a number of mixed, miscommunications,... and at times flat out wrong messages. Then there is a period of silence that for any online buyer, can be unsettling. This is the time between returning the contract papers with payment and getting an update on the next step. Then there follows another deafening silence between when hearing from the delivery support team and the driver. I think in this hyper-digital age, there's a lot to improve on. Why not operate like shipping companies or ride companies. Offer customers real-time tracking time.
VROOM had the vehicle I was looking for. I wasn't planning on buying yet but could not pass up the deal. Then, the buying process was so quick and easy.... It took me about an hour to get all the paperwork aligned and ready to go, including finding financing and getting the interest rate I wanted. The last time I dealt with a local dealer, it took us about SIX hours to get all the paperwork done and then the arduous task of getting convinced to adding extra maintenance coverage and additional unnecessary warranties. There was no pressure with Vroom. It left me wondering, " is this it? Did I just buy a 'new' vehicle just like that?" Great experience! I most definitely recommend VROOM!
I would definitely recommend vroom for purchasing a car online. Because as there not a few hiccups in the process, they were very accommodating and did... a very good job of keeping me updated on my purchase. My delivery was on a weekend so the communication for the delivery was not as frequent as I expected but I did receive notifications from the driver when he was within 45 minutes of my house. The process and everything was super easy.
Overall the experience was good but not great mainly due to the delivery. Everything up until the delivery was great. The email they sent me said the... car would not ship for 5 days but it shipped sooner (3 days). After that i didn't receive any email updates of any kind and i had to call to make sure the delivery was on schedule. After my second call they told me the car was delayed for 1 day which wasn't a big deal for me but for someone who doesn't have a lot of sick leave and had to take a day off work this could be an issue. The car did arrive the next day when they said it would but i had to talk to a third party driver and they whole interaction with the driver was a but sketchy but the vehicle did arrive as advertised and technically earlier than their original email stated so overall the it wasn't that bad. Knowing what i know now i would still use this dealer again. Just be aware that the delivery date could be a bit fluid since these guys contract out the delivery of the vehicles. If i could give 4 1/2 out of 5 i would but this site wont allow that. Don't be afraid to shop on Vroom. They're legit
until I got the car and realized I screwed up and ordered the wrong one! DOH! Yeah, it was totally my mistake. My only caution for someone buying a... car online is to MAKE SURE YOU KNOW WHAT YOU ARE ORDERING. I was not very familiar with Hyundai Santa Fe Sports. I just knew I wanted one. Little did I know that a certain feature I really wanted was ONLY available as part of a "Tech Package"! Of course, I was a little nervous ordering something sight unseen but I thoroughly enjoyed working with Jeremy (my sales rep) on the phone. Delivery support could be a little better. (They sent me an email on the day of delivery saying the car would be arriving that day. Except that was the 14th. The car did not arrive until the 19th. When I asked them about it they said that was only an "Estimated Delivery Date". welllllllllllll, perhaps they need to go back to school and learn how to say the words, "your car MAY ARRIVE on the 14th." Or don't even send out a stupid letter like that. I think somebody wasn't talking to someone or maybe they have a traitor in their midst who wants to sabotage the company and make people displeased with the service. Other than that, everything was fine.
I was nervous about buying a car online. The responsiveness of the Vroom representatives, their A BBB rating, and 7-day return policy set my mind at ease.... They kept me updated regularly throughout the process. The only concern I have is that they only had 1 key transmitter and the battery in it died on the 2nd day I had the vehicle. Every representative that I spoke with was pleasant and helpful and were all able to answer any questions I had. My suv was delivered timely and the driver was very careful.
We purchased a 2017 Jeep Grand Cherokee. The process was smooth, the communication was amazing and the car is very nice. I will use this business again.... Thanks!