Vroom (Online Dealer)

3.6 out of 5 3.6
ONLINE ONLY - No Retail Location
Rectangle 48
Sales 8:00 AM - 10:00 PM

Vroom (Online Dealer) Hours

Sales

Monday

8:00 AM - 10:00 PM

Tuesday

8:00 AM - 10:00 PM

Wednesday

8:00 AM - 10:00 PM

Thursday

8:00 AM - 10:00 PM

Friday

8:00 AM - 10:00 PM

Saturday

8:00 AM - 10:00 PM

Sunday

8:00 AM - 10:00 PM

About Our Dealership

Dealer on Cars.com since May 2019

With Vroom, you can buy your next car from the comfort of your home and get it delivered right to you! We are a national

...

online car dealer, which means we will ship any of our thousands of vehicles directly to your driveway or a convenient nearby location. Every car and truck Vroom sells has a clean title and an accident-free AutoCheck vehicle history report. Cars are inspected multiple times for safety, mechanical, and cosmetic issues. Looking to trade in? We'll make you a guaranteed offer for your current vehicle, then come pick it up for free.

"#GetAVroom"

Reviews

3.6 out of 5 3.6
1762 lifetime reviews. Includes reviews of Vroom (Online Dealer) from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 4.0 out of 5
    January 22, 2020

    until I got the car and realized I screwed up and ordered the wrong one! DOH! Yeah, it was totally my mistake. My only caution for someone buying a... car online is to MAKE SURE YOU KNOW WHAT YOU ARE ORDERING. I was not very familiar with Hyundai Santa Fe Sports. I just knew I wanted one. Little did I know that a certain feature I really wanted was ONLY available as part of a "Tech Package"! Of course, I was a little nervous ordering something sight unseen but I thoroughly enjoyed working with Jeremy (my sales rep) on the phone. Delivery support could be a little better. (They sent me an email on the day of delivery saying the car would be arriving that day. Except that was the 14th. The car did not arrive until the 19th. When I asked them about it they said that was only an "Estimated Delivery Date". welllllllllllll, perhaps they need to go back to school and learn how to say the words, "your car MAY ARRIVE on the 14th." Or don't even send out a stupid letter like that. I think somebody wasn't talking to someone or maybe they have a traitor in their midst who wants to sabotage the company and make people displeased with the service. Other than that, everything was fine.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 4.0 out of 5
    January 22, 2020

    I was nervous about buying a car online. The responsiveness of the Vroom representatives, their A BBB rating, and 7-day return policy set my mind at ease.... They kept me updated regularly throughout the process. The only concern I have is that they only had 1 key transmitter and the battery in it died on the 2nd day I had the vehicle. Every representative that I spoke with was pleasant and helpful and were all able to answer any questions I had. My suv was delivered timely and the driver was very careful.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 22, 2020

    We purchased a 2017 Jeep Grand Cherokee. The process was smooth, the communication was amazing and the car is very nice. I will use this business again.... Thanks!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 22, 2020

    I was a little hesitant but turned out to be a great experience. Vroom made the process so easy and I got my dream car. I would definitely recommend... it.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 21, 2020

    From me starting looking online till today when I made my deposit on my new car was fast very easy, Trace a Senior Credit Specialist with Vroom was the... BEST BEST BEST, he made car buying easy , Anyone needing a car and really don"t have time to shop in dealership and wait all day try Vroom, my next car will come from them too. Thanks Trace for all you done.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 21, 2020

    One of the most stress free buying expierences. They also paid for a repair needed on the car. They should include their inspection report though since... I paid a 25 dollar fee.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    January 20, 2020

    At first I thought it was going to be an all day thing but I was actually out of there less then 2 1/2 hours

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 20, 2020

    It was easy and fast and they help me with everything, they deliver the car to my house they have a lot of cars to chose from

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 20, 2020

    I was skeptical at first, but decided to try buying a car from Vroom. After lengthy searches for the car I was looking for, I found one on Vroom in the... exact color I wanted. I bought it, and have no regrets. The only thing to mention is one has to be patient as delivery can take a few weeks, and the documentation process requires some back and forth via FedEX for signed documents. But overall, Vroom specialists are very helpful and courteous, and I found the experience to be very satisfactory. I have already been recommending Vroom to various acquaintances as I believe this is the new, modern way to buy a car.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    January 20, 2020

    Vroom is the new way of buying a car fast and easy trustworthy with good communication thru out the process i will always recommend Vroom.. Thank you guys... for a new experience.. I'm in Chicago car came from Texas very Clean car and inspected to the fullest

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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