Vroom (Online Dealer)

3.7 out of 5 3.7
ONLINE ONLY - No Retail Location
Rectangle 48
Sales 8:00 AM - 10:00 PM

Vroom (Online Dealer) Hours

Sales

Monday

8:00 AM - 10:00 PM

Tuesday

8:00 AM - 10:00 PM

Wednesday

8:00 AM - 10:00 PM

Thursday

8:00 AM - 10:00 PM

Friday

8:00 AM - 10:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

9:00 AM - 8:00 PM

About Our Dealership

Dealer on Cars.com since May 2019

With Vroom, you can buy your next car from the comfort of your home and get it delivered right to you! We are a national

...

online car dealer, which means we will ship any of our thousands of vehicles directly to your driveway or a convenient nearby location. Every car and truck Vroom sells has a clean title and an accident-free AutoCheck vehicle history report. Cars are inspected multiple times for safety, mechanical, and cosmetic issues. Looking to trade in? We'll make you a guaranteed offer for your current vehicle, then come pick it up for free.

"#GetAVroom"

Reviews

3.7 out of 5 3.7
1331 lifetime reviews. Includes reviews of Vroom (Online Dealer) from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 13, 2019

    I'm 62 years young and this was my first time buying a Vehicle online. Wow, what a Great experience! Everything was clearly explained and the entire process... went extremely smooth. Like most, I was a little reluctant to buy online, after-all your putting your trust in a company to sell you a great running vehicle. Folks the Vehicle I purchased was much better than I expected, and at a fair price! I was so tired of spending the entire day walking Car lots looking for that perfect vehicle? I should have just gone to Vroom from the start. That's why I gave Vroom 5 Stars! I'm telling my Friends, family members and Colleagues about Vroom! I highly recommend Vroom and I am already looking at a vehicle for my wife!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    October 11, 2019

    Very easy !shopping online from the comfort of my home The buying experience was secure and easy VROOM met my expectations !!! Highly Recommend to... others

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    October 11, 2019

    After searching for a specific vehicle for months, w/the right price, mileage and style, I came across Vroom's website. Not only did they have the vehicle... I was searching for but it was w/in my price range. The salesman, Jonathan, was fantastic! He had such a great personality and sense of humor. He was patient, informative and was very expedient in his replies, whether it be by phone or via email, and always ended our conversation asking, if there were any other questions, he could help answer, which was refreshing. The Finance application online was easy and I had an answer by the next day. The process from beginning to delivery of the vehicle was about 10 days. However, I received a phone call every day from them, during this process, advising me of what was happening - whether it was about my paperwork, the shipping and delivery process of my new car or the date of when they were picking up MY vehicle, that I was trading in. Being informed every day, was very much appreciated, especially when you're dealing w/a non-local company. My few disappointments were (1) not being able to negotiate the selling price of the online vehicle.. (2) the EXTREMELY low offer I received for my trade-in, despite having a higher quote on-hand from CarFax. Apparently, Vroom uses their own "in-house" system and do not factor, nor recognize an official trade-in value, which was significantly less (thousands less) of what they offered me. (3) The registration process is very lengthy, (approx.4-6 weeks), which is much more than a local dealership would take, including if you are just "transferring" your plates from 1 car to another. My suggestion would be, that they should give customers the option of either having Vroom register the car or the customer. Beside the few above-mentioned critiques - my overall experience w/Vroom was great. The gentleman who delivered my car, was super nice and so accommodating. I thoroughly enjoyed our conversation. The actual car looked amazing, clean, shiny and had that wonderful "new" car smell that I love. (considering it was a 2016). I thoroughly appreciated that Vroom offered a 7-day return policy and that it was equipped w/not only its' own original vehicle warranties, but Vroom also offered their own warranty, which included a 1-year Roadside Assistance Plan. That alone, made this "sight-unseen" purchase, comforting. In closing, I would definitely recommend Vroom to family and friends. They have taken the stigma of sleazy car salesman and experience, a very positive and successful experience.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 11, 2019

    The people that I worked with were very helpful with my purchase and made me very comfortable. Like to thank Summer for all her help. The only thing that... I didnt like was the delivery time. ALL DELIVERY SHOULD BE DURNING DAYLITE HRS NOT AT NIGHT VERY HARD TO INSPECT VEHICLE IN THE DARK AND SHOULD HAVE BEEN WASHED DOWN BEFORE DROPPING OFF. OTHER THEN THAT LOVE MY EXPERIENCE.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 11, 2019

    I've always searched for cars online, but never bought 100% online until this purchase of my 2015 Range Rover Sport. The buying experience was pretty simple... and straight forward. There was some confusion on shipping and pickup dates but that was partially due to my heavy travel schedule, but Vroom worked diligently to make it all work. I took delivery and after only driving 20miles the Engine Light came on. The car looked in great shape and was everything we wanted so I wanted to give Vroom the chance to resolve this, just like I would any local brick and mortar dealership. It took a few extra phone calls to Vroom than I would have liked but within short order Vroom stepped to the plate and worked with a local Range Rover repair shop and got this minor emissions issue resolved and covered all the costs. Kudos to Jose Gutierrez, Vroom Customer Support Supervisor for his professionalism and diligence to resolve this situation. Overall great experience and would buy from Vroom again. Scott

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 3.0 out of 5
    October 11, 2019

    It took over 3 weeks from the time we put the required $500 to hold the vehicle to get it. The sales person was very nice and helpful. Took all our information... down correctly and passed it on to the finance team who messed everything up from the time they got it. They didn't include my wife on the purchase of the vehicle, messed up the trade-in amount which resulted in me having to redo the financing with my bank costing me an extra .5% on my interest rate. That was a big pain but once the vehicle arrived it came as advertised. There was a noise coming from the front right brake so we took it to a local shop that said it needed new rotors and the AC had a leak. We took it to the local dodge dealership for a second opinion who said there must have been a rock in the brakes or tire shine was sprayed on the rotor causing the noise. Other than the time it takes to actually get the vehicle and the financial issues everything worked out.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi - thank you for your honest feedback, we greatly appreciate it. We are disappointed to hear about the issues you've had with the vehicle and your e...xperience with us. We'd like to learn more about what happened. We will be in touch shortly to request your contact information, so that we may look into this further. Thank You. - The Vroom Team

  • 5.0 out of 5
    October 11, 2019

    It was a simple process, you have to give them your title and 1 set of keys while you wait. The 1st shipper couldn't do it, so Vroom got a 2nd shipper,... but that wasted a day. The pick up went easy, but I did not get the bill of lading which I was suppose to get and return. So this was confusing. Waited the weekend, no word then on Monday got an email stating it was processed and the check would be coming. On Tuesday, FedEx sent the check to the wrong center so it was delayed a day and arrived the next day. Total time was 10 days.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 11, 2019

    They offered me a fair price for my car, picked it up and promptly paid me as promised. Great job! Highly recommend Vroom for selling your car.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 10, 2019

    Super Fast , Painless. Professional, Great customer service .... sold 2 cars to them so far .... Highly recommended ... You won't regret it. Did I mention... super fast.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 10, 2019

    This was my very first time venturing outside of BMW or Porsche dealership. I was uncertain but Thad was amazing to work with and really changed my perspective... on the car buying experience. Being a very busy person, he made it so seamless and delivered at every angle.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your positive feedback. We're glad to hear we provided you with a positive experience. Feel free to reach out to us if you need ...any more help. We're always available to talk. -Vroom Team

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