Vroom (Online Dealer)

3.7 out of 5 3.7
ONLINE ONLY - No Retail Location
Rectangle 48
Sales 8:00 AM - 10:00 PM

Vroom (Online Dealer) Hours

Sales

Monday

8:00 AM - 10:00 PM

Tuesday

8:00 AM - 10:00 PM

Wednesday

8:00 AM - 10:00 PM

Thursday

8:00 AM - 10:00 PM

Friday

8:00 AM - 10:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

11:00 AM - 8:00 PM

About Our Dealership

Dealer on Cars.com since May 2019

With Vroom, you can buy your next car from the comfort of your home and get it delivered right to you! We are a national

...

online car dealer, which means we will ship any of our thousands of vehicles directly to your driveway or a convenient nearby location. Every car and truck Vroom sells has a clean title and an accident-free AutoCheck vehicle history report. Cars are inspected multiple times for safety, mechanical, and cosmetic issues. Looking to trade in? We'll make you a guaranteed offer for your current vehicle, then come pick it up for free.

"#GetAVroom"

Reviews

3.7 out of 5 3.7
1351 lifetime reviews. Includes reviews of Vroom (Online Dealer) from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 20, 2019

    Ignore some of the negative reviews. I have nothing but great things to say about Vroom and our experience. We received our 4Runner 7 days from the time... Vroom received our signed contract which was overnighted to us and returned back to them with prepaid fedex overnight. Car arrived in Orlando from TX and from Orlando to us same day it arrived to their hub. Car was extremely clean inside and out with a full tank. Arrived at our front door on a single hauler vroom truck. The driver made sure I understood features and had me test them. Vroom followed up with me 3 days to see if we had any issues or questions. Will recommend Vroom to my family and friends. Look forward to using their service on our next purchase. Love our 2019 4Runner. Thanks Vroom!!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    October 19, 2019

    Vroom It's amazing company I have an excellent experience buying cars and selling cars ??? Their customer service are very very professional Friendly and... they really guide you

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    October 19, 2019

    The whole process took less than a week.It was all seamless and very fair.Very transparent and easy.I have been in the car business for 30 plus years and... appreciate the process Vroom has done with me.Good job Vroom

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 18, 2019

    The customer service is epic. Finally a buying experience that doesn't leave you with buyer remorse. Thank you VROOM for an experience that made me feel... like I was the only person buying a vehicle during this transaction. Smooth, Friendly and Servantship. GREAT JOB.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    October 18, 2019

    Bottom line is the car i bought was priced right and they gave me a great trade value for my trade in. Along the way the communication was a little rocky.Although... they delivered my car quickly 3 days I did not get any information about the delivery until the driver was at my house at 9:30pm. The pickup of my trade was better the driver called me a 3 pm and told me he would be there at 8 pm and he was. .After the car was picked up i got several calls trying to schedule the pick up of my car which was a little unsettling. All in all i would say i would definitely use them again.In hind site the deals they gave on car and trade was worth these communication issues

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    October 18, 2019

    I sold my car to VROOM. The website is simple to use, the price was excellent, the support team was professional, and the entire process took less than... a week (offer to check in hand). Thanks!!!!

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    October 18, 2019

    I was able to locate and purchase the vehicle I wanted at a decent price. I tried local dealerships and was unable to get them to work with me. The entire... transaction was smooth baring a slight paperwork issue. When the vehicle arrived I did notice some slight issues which Vroom agreed to fix at their cost. All in all a great experience. I would definitely recommend. If it weren't for the paperwork issue it would be a full five stars.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 18, 2019

    I never bought a car online before, but after using vroom, I'd do it again. No hassles, great selection, quick and easy delivery. The purchase of our... new car from vroom couldn't have gone any smoother. They've set the bar pretty high now! Thank you!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    October 17, 2019

    Vroom made the car selling experience a breeze. As a baby boomer, I'm still a little timid using online services but I took the plunge and am so glad I... did because Vroom was the right choice. The staff at Vroom basically extended a virtual hand to me and guided me through the process. I can't thank Vroom enough. On a scale of 1 thru 6, I give Vroom a 10.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 4.0 out of 5
    October 17, 2019

    I worked with several people on purchasing a 2018 Wrangler. I called the 800 number to begin. That is where my issues began. Apparently you cannot reserve... a car and pick it up. You can only have it shipped. After several phone calls, several messages left and a 5 hour drive, I was able to pick up the car. The store manager had to put the car on hold. I felt this was a process that could have worked better. I paid a $500 deposit on the first call, then was told that it would be refunded because I wasn't having the car shipped. The $500 was put towards the car when I picked it up in person. In a perfect world, You could reserve the car, pay the deposit, then choose delivery or pickup. With so many cars on the lot (over 1,000) I was amazed this was an issue. On a side note, after I purchased the car, they had a check list sheet they had to go through and I had to sign off on, but NO ONE to help me load the car onto a car hauler trailer. I just needed someone to watch to make sure the tires were straight with the ramps. I got it loaded, but it was a challenge alone. Overall good selection of cars.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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