Vroom (Online Dealer) Hours
With Vroom, you can buy your next car from the comfort of your home and get it delivered right to you! We are a national
online car dealer, which means we will ship any of our thousands of vehicles directly to your driveway or a convenient nearby location. Every car and truck Vroom sells has a clean title and an accident-free AutoCheck vehicle history report. Cars are inspected multiple times for safety, mechanical, and cosmetic issues. Looking to trade in? We'll make you a guaranteed offer for your current vehicle, then come pick it up for free.
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I worked with several people on purchasing a 2018 Wrangler. I called the 800 number to begin. That is where my issues began. Apparently you cannot reserve... a car and pick it up. You can only have it shipped. After several phone calls, several messages left and a 5 hour drive, I was able to pick up the car. The store manager had to put the car on hold. I felt this was a process that could have worked better. I paid a $500 deposit on the first call, then was told that it would be refunded because I wasn't having the car shipped. The $500 was put towards the car when I picked it up in person. In a perfect world, You could reserve the car, pay the deposit, then choose delivery or pickup. With so many cars on the lot (over 1,000) I was amazed this was an issue. On a side note, after I purchased the car, they had a check list sheet they had to go through and I had to sign off on, but NO ONE to help me load the car onto a car hauler trailer. I just needed someone to watch to make sure the tires were straight with the ramps. I got it loaded, but it was a challenge alone. Overall good selection of cars.
I sold two cars and bought one on different sides of the country in my first experience with Vroom. No time in the dealership! No long waits! Fair prices!... Vroom could have been a little better with communication on logistics. I called on several occasions for updates or status. The people at at Vroom were always helpful but could have been more proactive. We are very happy with our new car. It was so much fun to see the delivery truck arrive!
Purchased a 2018mustang gt .all.employees I talked to were extremely helpful ,especially Juan Torres ext2270.Im not very good on computers,so vroom was... able to send paper work to me overnight with fed x,I sent payment for the car back to vroom,the car.was delivered.right to my front door.now how cool is that.Car showed up in excellent condition,I am very,very satisfied with my new mustang gt .vroom,you are an excellent company to do business with,thank you so much,Michael Washington,northern california
Easy and fast process. I sold my car to vroom. I had tried carvana twice and called to find out why it wasn't moving forward. After a month I gave up on... them. I went to the dealer next and they lowballed me. I stood firm and they came up $2500, but it wasn't enough. I contacted vroom online on Wednesday, got a good offer, and by the next Wednesday they had picked up my car and I had a check in hand! It was so quick and easy. I highly recommend them. It was a little scary to see my car go and know they had the title, but 2 days later the fedexed check arrived as promised.
I purchased a 2018 q70. Great customer service is hard to find! Diane R Boyd has done a wonderful job with my purchase. Thanks Diane!
My experience buying a car with Vroom was as smooth as butter and EASIER and LESS STRESSFUL than buying a car "the old fashioned" way. I think the main... thing that scares people about buying a car online is that you can't "see" the product and you don't interact with anyone in person. There are many angry people reviewing vroom talking about how "horrible" the customer support was etc etc... I'd imagine those people would find a way to complain learning to tie their shoes much less attempting to buy a car. If the customer support is a concern, let me assure you that the customer support you receive with vroom is 10/10 TOP NOTCH!! They were extremely easy to work with and were very able to do whatever was needed to give me peace of mind and address any concerns I had. You can tell that management doesn't tie them down with a lot of restrictive policies and rules - the support employees are problem solvers and were a joy to work with. SHOUT OUT to Jeremy - he was the rep that helped me learn about and subsequently purchase my car. I was very skeptical about online car buying at first but the way he handled my questions and requests up front gave me the confidence I needed to make a purchase. After I bought the car, I was contacted EVERY DAY by a rep to let me know the status of my car shipment. The car arrived earlier than expected, a welcome surprise, and was communicated to me every step along the way. My ONLY complaint is that the car could've been a smidge cleaner when it arrived, but I'd imagine their team that prepares cars for shipping must be very busy :P All in all, I would recommend vroom to anyone looking to buy a car.
Had a few issues when vehicle was dropped off, but Vroom took care of the issues after following up with them about the issues. Overall I had a good experience.... The best part of everything was the convenience of not having to spend a half day at a dealership to buy a car.
Hi - your feedback is extremely important to us, and we appreciate you bringing this to our attention. We apologize for the communication challenges t...hat you have faced, and we'd like to obtain more details about your particular situation so that we may look into this further. We will be in touch shortly to request your personal contact information. Thank you,-The Vroom Team
I gave it four stars just because the process was easy, I didn't get any information on how the car runs, it wasn't fully detailed but clean enough to... sell, just spent 50k on a car w no manual, and the handle broke when lifting the seat up for the back seat third row. The driver didn't get the vehicle delivered to my house because he said it was too many hard turns and where I live dozers and ex wide rigs come by my place all the time.
I'm 62 years young and this was my first time buying a Vehicle online. Wow, what a Great experience! Everything was clearly explained and the entire process... went extremely smooth. Like most, I was a little reluctant to buy online, after-all your putting your trust in a company to sell you a great running vehicle. Folks the Vehicle I purchased was much better than I expected, and at a fair price! I was so tired of spending the entire day walking Car lots looking for that perfect vehicle? I should have just gone to Vroom from the start. That's why I gave Vroom 5 Stars! I'm telling my Friends, family members and Colleagues about Vroom! I highly recommend Vroom and I am already looking at a vehicle for my wife!
Very easy !shopping online from the comfort of my home The buying experience was secure and easy VROOM met my expectations !!! Highly Recommend to... others