Vroom (Online Dealer)

3.8 out of 5 3.8
ONLINE ONLY - No Retail Location
Rectangle 48
Sales 9:00 AM - 8:00 PM

Vroom (Online Dealer) Hours

Sales

Monday

8:00 AM - 10:00 PM

Tuesday

8:00 AM - 10:00 PM

Wednesday

8:00 AM - 10:00 PM

Thursday

8:00 AM - 10:00 PM

Friday

8:00 AM - 10:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

11:00 AM - 8:00 PM

About Our Dealership

Dealer on Cars.com since May 2019

With Vroom, you can buy your next car from the comfort of your home and get it delivered right to you! We are a national

...

online car dealer, which means we will ship any of our thousands of vehicles directly to your driveway or a convenient nearby location. Every car and truck Vroom sells has a clean title and an accident-free AutoCheck vehicle history report. Cars are inspected multiple times for safety, mechanical, and cosmetic issues. Looking to trade in? We'll make you a guaranteed offer for your current vehicle, then come pick it up for free.

"#GetAVroom"

Reviews

3.8 out of 5 3.8
1576 lifetime reviews. Includes reviews of Vroom (Online Dealer) from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 11, 2019

    I am so glad that I purchased my vehicle from Vroom! No commissions for sales people. The price was listed $1000 below another vehicle at a dealer close... to my home that actually had less miles (which really proves that local dealerships rip you off). The customer service reps were very informative and I barely ever waited on hold. The delivery process was very good and seamless and I actually got my car to days before the estimated delivery date. And to top it all off the car came with practically brand new tires which provided me an additional savings that I was not expecting but very pleasantly surprised to see.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 11, 2019

    I went to car dealerships looking for a particular car i had in mind ,but had no luck .I tried 3 dealers in the El Paso area and couldn't find my car ,well... 15 minutes on Vroom and there it was ,even better than i could imagine ...the color was right ,the milage (8745) was better than i could ask for ,the trim was just what i wanted ,it was a 2017 Honda Accord Hybrid Touring. It only took a short period to purchase it and it was delivered in lass than a week. I am so happy with my car and the hassle free way to buy it. This is the first time i ever bought a car online but not the last ...this was made so easy i really enjoyed it Thank you Vroom Clint Moreau Las Cruces NM

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    December 11, 2019

    My interaction with Vroom was terrific from my initial call on 11/25/19 to delivery on 12/9/19. Everyone knew the mission and they were committed to keeping... the train on the tracks. The whole process took about 7 business days (excluding Thanksgiving, the day after and weekends). They kept in contact with daily morning updates. When they received my funds by cashiers check, they called the same evening they got it to prepare me for delivery. Within a day, they sent me an email with my expected delivery date. I am highly pleased with my 2017 Chevrolet High Country. It's everything they said it would be and more! I would definitely recommend Vroom to anyone looking to purchase a POV with no games or surprises.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 10, 2019

    I was skeptical about buying a used car online, as most people are. My car is exactly as described and in great condition! Process was smooth and timely.... Veoom did a great job communicating about the delivery window. My delivery driver was friendly and easy to communicate with. The whole process took about 3-4 weeks start to finish. Can't say enough that I love my new car and it is just as nice as I hoped it would be.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 10, 2019

    Vrooms customer service is commendable and the overall experience of purchasing my vehicle with vroom was really good. They kept me updated through the... entire process till received my car.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    December 10, 2019

    The ONLY reason i couldn't give Vroom all 5 stars, is i feel they still have a little work to do in the after purchase process. Mind you, they do disclose... an estimated time frame of 10-14 days to receive your vehicle (i received mine in 7), i was quoted 5 days of my vehicle being in an "inspection" phase, or process. i feel that's a bit long to have to inspect a vehicle and make sure it is up to par. When i received my vehicle I expected it to be empty, because i had read reviews and it seemed like that's just Vroom standard, which was not a huge deal. The detailing of my vehicle was also almost nonexistent. BUT, with all that being said though, I love my vehicle, I purchased a 2018 Challenger Scat pack and the price for what I bought was unbeatable. Patrick was a great help when it came to finding and purchasing the vehicle that i want. My ONLY thing to say that could detour people from this dealership is the delivery. If you are overly excited about driving off in your new vehicle after purchase, go deal with the haggling and scripting you will get from a dealership. Other than that, i'm very satisfied. Thank you Vroom.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 10, 2019

    From the moment we started down the journey to sell our truck, Vroom had nothing but the best working for them. Everyone was polite and helpful whether... it was by email or phone. They answered all of our questions. We loved the service and have been telling all of our family and friends about Vroom since day one! Thank you Vroom for making this process so easy and stress-free.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 10, 2019

    I sold my car to vroom and it was quite easy. Vroom gave me the best offer for my car, better than CarMax or any dealer in my area. It was also nice to... use them as opposed to Auto Trader, all I got from buying an ad there were scammers from other states. My dealing with vroom was great, everything happened exactly like they said it would. If I have another car to sell in the future I will absolutely consider selling to vroom!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 9, 2019

    As a first time car-buyer I was pretty nervous so I visited multiple dealerships to test drive and spent hours online searching through auto-trader, carmax,... etc. before I finally made a decision. Vroom had the exact make and model I wanted for the best price I could find anywhere. I was hesitant to buy online but their customer support team made the buying process as seamless as possible. It was also great because I didn't feel the pressure to buy that I felt when I had visited dealerships in person! I got a service contract with my vehicle and had a third-party multipoint inspection done the day I got it to make sure everything was in good shape before the end of the 7-day test drive period. Work needed to be done to replace the break pads and rotors, but it was mostly covered by the service contract and Vroom sent me a check to take care of the extra expenses that weren't explicitly covered. Vroom takes care of the title transfer, registration, and license plate so I didn't even have to go to the DMV! All of the customer service reps I've worked with have been very helpful and I would highly recommend this company to any potential buyer.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 9, 2019

    It was so easy! I knew what make of car I was looking for, found the car, and with a couple of clicks and phone calls I was all set. I would recommend... Vroom to anyone looking to buy a car. They made the process easy and comfortable. Delivery was delayed because of a snow storm, but they kept me updated on when it would arrive.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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