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Mercedes-Benz of San Juan

(447 reviews)
Visit Mercedes-Benz of San Juan
Sales hours: 9:00am to 6:00pm
Service hours: 8:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:30am–5:00pm
Sunday Closed Closed
2023 consumer dealer award
View 4 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2016 consumer dealer award
New (866) 872-6559 (866) 872-6559
Used (877) 464-3917 (877) 464-3917
Service (833) 918-6470 (833) 918-6470

Reviews

(447 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of San Juan from DealerRater.

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Isaiah A. Calzada was the sales professional. Extremely...

Isaiah A. Calzada was the sales professional. Extremely accommodating and patient as I tested autos. The concierge service was excellent. No big sales pressure. Great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great Experience with purchasing my first Mercedes-Benz,...

Great Experience with purchasing my first Mercedes-Benz, Mr. Franco was very knowledgeable about every vehicle I looked at and explained and answered any questions I had. After purchasing the vehicle the Concierge was very helpful in explaining all the little details the car came with and answered all my questions as well. Great First experience at this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The appointment was prompt with people waiting for me to...

The appointment was prompt with people waiting for me to open my door and escort me to my service managers desk. Juan hernandez is professional and personal as well and is a pleasure to deal with. Rachel the operator who answers the service desk is quick and efficient and always courteous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I purchased a GLE Coupe AMG and it was such a smooth,...

I purchased a GLE Coupe AMG and it was such a smooth, amazing experience. Highly recommend Joe Trevino for all sales needs! Everyone I interacted with was so kind and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I was completely satisfied with my complete experience ....

I was completely satisfied with my complete experience . My rep was wonderful . Juan Hernandez kept me abreast of the status of my car the entire time .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everything was great including the attention I gotfrom...

Everything was great including the attention I got from Mr Juan Hernandez. The only thing I didn't like was that I got picked up at the mall and It wasn't a pleasant ride back to dealership. She even got lost and took forever to get back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Awesome experience. Jesse was awesome. Great service...

Awesome experience. Jesse was awesome. Great service and experience. We would recommend Mercedes Benz of San Juan to all our friends and family. Excellent experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Extremely happy with Mercedes Benz of San Juan. This is...

Extremely happy with Mercedes Benz of San Juan. This is our 4th purchase there. We love their service and personnel. We always feel very welcomed. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had the opportunity to be a national customer of this...

I had the opportunity to be a national customer of this dealership. It is truly top notch. Everyone was friendly helpful, professional, pleasant and Amazing! My salesman Isaiah C. went over and above to make my transaction a success! This business is a team effort. I LOVE my vehicle and recommend this dealership to all near and far. I never could have imagined I would purchase a Landrover from Mercedes on the other side of the country!?.. Not to mention the Palm Trees and Super Barista Carolina: ) Thanks to All!! 5 Stars!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great service! Very attentive! I really appreciate how...

Great service! Very attentive! I really appreciate how very polite and courteous they are. Would highly recommend San Juan, TX Mercedes Benz dealership to all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.