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Mercedes-Benz of San Juan

(447 reviews)
Visit Mercedes-Benz of San Juan
Sales hours: 9:00am to 6:00pm
Service hours: 8:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:30am–5:00pm
Sunday Closed Closed
2023 consumer dealer award
View 4 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2016 consumer dealer award
New (866) 872-6559 (866) 872-6559
Used (877) 464-3917 (877) 464-3917
Service (833) 918-6470 (833) 918-6470

Reviews

(447 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of San Juan from DealerRater.

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Great experience attended to right away and fixed the...

Great experience attended to right away and fixed the issue quickly excellent customer service. Aaron And Rebecca were great and explained everything from the repairs to the loaner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

EXCELLENT DEALERSHIPEMPLOYEES ALL SUPER FRIENDLY AND...

EXCELLENT DEALERSHIP EMPLOYEES ALL SUPER FRIENDLY AND VERY COURTEOUS DEALERSHIP NICE AND CLEAN DEALERSHIP EASY TO DRIVE TO AND FROM VERY HAPPY CUSTOMER QUALITY WORK

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Juan Lopez and Wendy Vazquez went above and beyond to...

Juan Lopez and Wendy Vazquez went above and beyond to help out. We Really appreciate them for the attention to detail and resolution of our needs! Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I always feel VIP when I go to Mercedes Benz. From the...

I always feel VIP when I go to Mercedes Benz. From the customized coffees to the team that greets you at the door. It’s never a bother when it’s time to do my maintenance service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service, very helpful and friendly! We appreciate...

Great service, very helpful and friendly! We appreciate all of the help and time from your employees! It has been a wonderful experience so far!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent sales person Michael, not the one who was...

Excellent sales person Michael, not the one who was suppose to meet up with us, but very satisfied with his professional manners. All other involved were also courteous and professional

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Always outstanding service. Everyone is extremely...

Always outstanding service. Everyone is extremely courteous and attentive. I cannot say enough. I have been a client for ni e years and plan to continue to come back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Waited about half an hour when I got there on time for my...

Waited about half an hour when I got there on time for my appt then waited about another hour to get picked up by shuttle. Also 10 bucks to replace key battery is BS, definitely should be complimentary at a “luxury” dealership

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your candid feedback. We want to be known for excellence and we apologize that we did not meet this expectation. We appreciate your patience and hope that your next visit is more reflective of the reputation we are known for. -The Team at Mercedes-Benz of San Juan

Always a good experience with this dealership. Excellent...

Always a good experience with this dealership. Excellent service and staff. Service is done to my satisfaction and the work performed is completed to my satisfaction. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excelente servicio por parte de Isaiah y Mike. Quedamos...

Excelente servicio por parte de Isaiah y Mike. Quedamos encantados con el trato que se nos dio y nos encanta nuestra camioneta. Muchas gracias y que tengan felices fiestas.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.