Skip to main content

Mercedes-Benz of San Juan

(447 reviews)
Visit Mercedes-Benz of San Juan
Sales hours: 9:00am to 6:00pm
Service hours: 8:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:30am–5:00pm
Sunday Closed Closed
2023 consumer dealer award
View 4 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2016 consumer dealer award
New (866) 872-6559 (866) 872-6559
Used (877) 464-3917 (877) 464-3917
Service (833) 918-6470 (833) 918-6470

Reviews

(447 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of San Juan from DealerRater.

Want to share your experience with this dealership?

Write a review

Great service! My car was washed and ready when I...

Great service! My car was washed and ready when I arrived. The bill was ready and accurate. Personnel very efficient and professional service given by Mercedes

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Juan Hernandez is an excellent employee. Juan has a great...

Juan Hernandez is an excellent employee. Juan has a great personality and is always there to assist us all the time. I highly recommend Juan Hernandez. Thank you!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Extremely satisfied, with the kindness of the employees...

Extremely satisfied, with the kindness of the employees and the professionalism. The attention and action was rapid. The vehicle is under warranty and I had taken it to the dealership in Harlingen, and there was not even a work order open on my vehicle, the returned it with nothing done. So, I have always dealt with San Juan Mercedes, where I know I have the best service. Thank you !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great maintenance experience. So far I can see the...

Great maintenance experience. So far I can see the difference under the new ownership. Keep up the good work and customers will return. Customer waiting area looks very nice after the remodeling.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great team, all worked together to get me in a newer...

Great team, all worked together to get me in a newer model vehicle ! Transaction went really smooth and surprisingly quicker than expected and planned for!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I came in to the dealership 2 weeks ago and spoke to a...

I came in to the dealership 2 weeks ago and spoke to a service agent, that I was not very happy with. When I returned, a second time, I dealt with Aaron Del Fierro and I have to say, he restored my confidence in the San Juan Dealership. Aaron went above and beyond to make sure I was treated like an appreciated customer. I did not purchase my vehicle at the San Juan store and the first time I came in I was very disappointed in the way I was treated. In dealing with Aaron, he was very courteous and helpful. I will definitely be returning to the San Juan Dealership. Thank you Aaron for everything and I was very impressed with your service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great Service!! Very friendly and informative.Wendy gave...

Great Service!! Very friendly and informative. Wendy gave me all the necessary information I needed to service my GLA. Aaron was also helpful while picking up my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Juan Carlos Hernandez is my service agent. Excellent...

Juan Carlos Hernandez is my service agent. Excellent customer service and work. All people are friendly and courteous. Service department work is great. Highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Javier Hinojosa the best sales consultant ,he is so nice...

Javier Hinojosa the best sales consultant ,he is so nice and help us with all the information we need it ,Thanks Javier for all and Thanks Mercedez Benz of San Juan

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very professional staff, very courteous and attentive....

Very professional staff, very courteous and attentive. The service advisor (Priscilla) the best. Explained all information to me step by step. Great satisfying experience at Mercedes Benz of San Juan

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.