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Mercedes-Benz of San Juan

(447 reviews)
Visit Mercedes-Benz of San Juan
Sales hours: 9:00am to 6:00pm
Service hours: 8:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:30am–5:00pm
Sunday Closed Closed
2023 consumer dealer award
View 4 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2016 consumer dealer award
New (866) 872-6559 (866) 872-6559
Used (877) 464-3917 (877) 464-3917
Service (833) 918-6470 (833) 918-6470

Reviews

(447 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of San Juan from DealerRater.

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Wendy was awesome and communicated with me through the...

Wendy was awesome and communicated with me through the whole process! The new service/waiting area is very nice too. I’ll definitely return when needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great experience! My advisor Aaron Del Fierro went above...

Great experience! My advisor Aaron Del Fierro went above and beyond, as always, to make sure everything was done perfectly and in a timely manner. Best customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Very Great Customer Service / Javier Hinojosa was very...

Very Great Customer Service / Javier Hinojosa was very helpful and it was great doing the negotiation, helping with all my needs for sure I will recommended him

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The staff at MBOSJ is Always courteous and prompt with...

The staff at MBOSJ is Always courteous and prompt with their service. We were very pleased with the service visit this week. We Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Definitely recommend Joe Franco, he's very helpful and...

Definitely recommend Joe Franco, he's very helpful and friendly. He made our purchase a smooth and quick one. Concierge was AMAZING and very patient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

The staff was friendly, excellent follow up and experty ,...

The staff was friendly, excellent follow up and experty , no presures and make my purchase and entire customer satisfaction, Amanda de la Garza was my salesman and she was great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

HATS OFF for Mr. Juan Hernandez, best Customer Service...

HATS OFF for Mr. Juan Hernandez, best Customer Service experience, very professional, polite and helpful! You guys have an excellent team all over the company, keep it up!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Wendy was very helpful and friendly. She provided me...

Wendy was very helpful and friendly. She provided me updates on my vehicle. It was repaired in a timely manner. Overall, excellent experience. I would definitely recommend the San Juan dealership to all my friends

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Pursuing my car at Mercedes Benz was the best decision I...

Pursuing my car at Mercedes Benz was the best decision I made. Since I walked in every one made feel welcomed. The staff super friendly and helpful. The process was fast and simple. Maintenance department amazing!!!! Any time Ived had to do a service on my car they schedule me with out a problem. Service get done fast and efficient. I highly recommend Mercedes Benz of San Juan.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

todo estubo exelente

todo execelente y rapido y muy amables no entiendo que mas puedodecirles porque todo estubo muy bien tanto desde que saque la cita con la que contesto y quien recibio mi vehiculo

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.