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Mercedes-Benz of San Juan

(447 reviews)
Visit Mercedes-Benz of San Juan
Sales hours: 9:00am to 6:00pm
Service hours: 8:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:30am–5:00pm
Sunday Closed Closed
2023 consumer dealer award
View 4 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2016 consumer dealer award
New (866) 872-6559 (866) 872-6559
Used (877) 464-3917 (877) 464-3917
Service (833) 918-6470 (833) 918-6470

Reviews

(447 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of San Juan from DealerRater.

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Since I met the sales man at the dealership I felt...

Since I met the sales man at the dealership I felt welcomed. I knew it was going to be a great experience making my purchase there. Everyone was very kind and friendly. I was helped in all the possible ways. The maintenance department is amazing at what they do. They are very friendly and always seem delighted to help. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very professional, polite and respectful.

Staff is very professional, polite and respectful. Had an amazing adventure learning about all the features that our car has. Great Work!! will definitely return again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Consistent High Level of Service

While owners come and go, the staff is what makes the service level remain at a high plateau, especially for repeat owners of MB vehicles, like ourselves Fair and consistent care for the customer is more than obvious. The new service manager's presence was apparent in the service area, although we have not met her. Even though there are new faces, we continue to see Juan Hernandez, Priscilla and Rachel who greet all, not just us with a friendly demeanor. I would hope that Continental continues to invest in their staff for the high quality of service of MB. Thanks, John and Norma

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

It has been a pleasure meeting with you and having our...

It has been a pleasure meeting with you and having our vehicle serviced by the San Juan Mercedes Benz Dealership. It is reassuring to us having recently relocated to the Rio Grande Valley from Nashville Tennessee. Keep up the good work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Installed tires

Juan C. Hernandez is always very helpful and knowledgeable. He has a great personality and he is always ready to help me and my family. I also recommend Mercedes-Benz of San Juan to my relatives and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always receive excellent service!! The experience from...

Always receive excellent service!! The experience from start to finish is top. Juan always makes the experience simple and fast, which is great especially during covid-19 pandemic.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Mr Aaron was very helpful and knowledgeable and I would...

Mr Aaron was very helpful and knowledgeable and I would recommend this dealership to any of my family and friends, I would like to buy a new car and the future. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great experience for a first time Mercedes buyer....

Great experience for a first time Mercedes buyer. Everyone made me feel very comfortable and confident with my purchase, making sure no questions were left unanswered.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great service, very attentive, very professional staff....

Great service, very attentive, very professional staff. Our compliments to our salesman Geo. Totally satisfied. All my questions were answered. Went over all features of my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

The best never had a problem always friendly and very...

The best never had a problem always friendly and very helpful. Thank you for your hard work and making it easy for us. Excellent work

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.