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Mercedes-Benz of San Juan

(447 reviews)
Visit Mercedes-Benz of San Juan
Sales hours: 9:00am to 6:00pm
Service hours: 8:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:30am–5:00pm
Sunday Closed Closed
2023 consumer dealer award
View 4 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2016 consumer dealer award
New (866) 872-6559 (866) 872-6559
Used (877) 464-3917 (877) 464-3917
Service (833) 918-6470 (833) 918-6470

Reviews

(447 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of San Juan from DealerRater.

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Windshield and sunroof

I'm very pleased with the serviced provided, they kept in constant contact with me. I love working with this dealership, I highly recommend their services. Mr Aaron did an excellent job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

The Mercedes advisor kept me informed as progress of the...

The Mercedes advisor kept me informed as progress of the status of my vehicle . He was knowledgeable and detailed . Extremely polite and serviceable..Would recommend and request this advisor again .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Juan Hernandez did an excellent job. Excellent people...

Juan Hernandez did an excellent job. Excellent people Skills. Great Service. Knowledgeable. Car maintenance was done on a timely manner. Juan was also very professional

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The management was very courteous, but salesman was not...

The management was very courteous, but salesman was not helpful at all, in fact he was pushy and patronizing . I believe they should be trained in people skills a lot

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We want to thank you for being our guest! Delivering a first-class experience is what we strive for and it begins and ends with our team. We appreciate your feedback and hope that you'll contact me directly at Sam.Tijerina@mbofsj.com if you'd like to share any further details about your visit. Thanks again and take care. -Sam Tijerina, General Manager

Having visited your dealership for service was one of my...

Having visited your dealership for service was one of my best experiences with you. Thank you so much for staying on top of our needs with my new car. Your service was so top-notch while having your communications with me and most especially for lending me one of your beautiful new sedans while ny car was being serviced. Wendy went beyond in making sure I was well taken care of. Thank you kindly once again. Elizabeth Garza

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Jaime was an exceptional sales man!! I can’t recommend...

Jaime was an exceptional sales man!! I can’t recommend him enough! He went above and beyond. Made the process fast, easy, and enjoyable. Looking forward to doing more business with him in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great attention and service, also great explanation of...

Great attention and service, also great explanation of the vehicle features by the product expert i dont remember his name but it was really helpfull

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Muy amable y excelente servicios!Yo recomiendo...

Muy amable y excelente servicios! Yo recomiendo ampliamente a Mercedes Benz después de 16 años de experiencia con la marca! Muy satisfecho con la calidad del auto!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Looking for SUV

Mr Marco Salas was recommended by friend of mine, excellent service, polite. Always trying to solve any problem. I would recommend without any doubt. He contacted my insurance so I can take the car the same day and the financial part got resolved the next day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very pleased

Juan Hernandez, could not have done more , in getting my battery replaced and moving up my scheduled service up two days. I look forward to working with him again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.