Reviews
Excellent purchase experience. Sales staff was great to...
Excellent purchase experience. Sales staff was great to work with, timely communications, no hassle transaction. They all work together as a team to help customers have a great experience. Thank you, Geo for our great experience and to Joshua who gave my daughter the car demonstration in great detail, he was also excellent. Thank you all for your time and making our purchase experience super easy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent service, very professional staff, attentive and...
Excellent service, very professional staff, attentive and willing to help. I’m really happy with my purchase, and the customer service I received. Thank you Joe Franco for your help!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They were very communicative and explained everything...
They were very communicative and explained everything about the new 2020 gls450. The service area was excellent. Everyone, especially Joe Trevino, went out of their way to help.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I was very pleased with the customer service I received....
I was very pleased with the customer service I received. As soon as I walked in, I was treated like family. Most definitely will be back.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I was very pleased with the service; however I was...
I was very pleased with the service; however I was somewhat disappointed on the time it took me to drive out after the vehicle was brought out of the service area. The check out time was too long.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Roger, we are grateful to have you as our guest and want to say thank you for your support of our business! Delivering excellence is what we're known for and we apologize for the delay you experienced during checkout. We appreciate your patience and look forward to serving you next time. -The Team at Mercedes-Benz of San Juan
Great service
I needed the B service. they picked up my car at my house 9:30 am and by 3pm it was ready!! I worked late so I couldnt pick it up and by 9am next day I had my car back at my house, washed and ready to go!! Good job and everybody super nice. thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you choosing us for your service needs! Thanks for taking a few minutes to let us know how we did and take care. -The Team at Mercedes-Benz of San Juan
Recall Service
Mr. Tijerina, Please commend Ms Wendy Vasquez for me as she did an exceptional job for your business during my visit there for a car recall. Ms Vasquez provided excellent service, from the meet to the delivery of vehicle. Her exceptional people skills and devotion to duty proves her to be an excellent asset to this organization. Thanks again.
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We couldn't be happier to read your praise and want to thank you for sharing! Having people like Wendy on our roster help to set us apart and be the best that we can be. Thank you for your business and take care. -The Team at Mercedes-Benz of San Juan
Great service and, they had my loner vehicle ready when I...
Great service and, they had my loner vehicle ready when I arrived. My vehicle was ready in a timely manner and, they even washed it. Thank you.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're always striving to deliver the best possible experiences. :) Thank you so much for taking notice and we'll see you next time! -The Team at Mercedes-Benz of San Juan
Joe Trevino provided a great customer service during my...
Joe Trevino provided a great customer service during my purchase. He showed me different options until I found exactly what I wanted. Very pleased with my new vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sofia, we're thrilled to read your review! Congratulations on scoring exactly what you were looking for and thank you for the compliments. -The Team at Mercedes-Benz of San Juan
Good service and good explanation of services. Thanks to...
Good service and good explanation of services. Thanks to Juan Hernandez great service and repairs done to the Mercedes Benz CLS 400 , car was clean
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Congratulations on the vehicle! We can't thank you enough for shopping with us and we appreciate the kind words. Happy cruising and take care. -The Team at Mercedes-Benz of San Juan