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Mercedes-Benz of San Juan

(447 reviews)
Visit Mercedes-Benz of San Juan
Sales hours: 9:00am to 6:00pm
Service hours: 8:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:30am–5:00pm
Sunday Closed Closed
2023 consumer dealer award
View 4 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2016 consumer dealer award
New (866) 872-6559 (866) 872-6559
Used (877) 464-3917 (877) 464-3917
Service (833) 918-6470 (833) 918-6470

Reviews

(447 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of San Juan from DealerRater.

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Excellent customer service in the Service Dept. The...

Excellent customer service in the Service Dept. The communication was prompt and very professional. I will definitely be going back there for all of my services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Stacie, it makes us proud to know that we did a great job! Thanks for sharing and we'll see you next time. -The Team at Mercedes-Benz of San Juan

We received Great customer service provided by Brandon!...

We received Great customer service provided by Brandon! He answered all our questions and helped us so much! we are very grateful and we love our new car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Iris, we're so happy to know that your visit was 5 star worthy. We appreciate the feedback and wish you the very best! -The Team at Mercedes-Benz of San Juan

Grate service

Grate service like always no issues at all, willing to help on any department, place so clean and organized, people very professional, definitely I am coming back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

We love reading reviews like yours, Ricardo! We're always here to help and look forward to the next opportunity to assist. :) -The Team at Mercedes-Benz of San Juan

The very best customer service ever. Brandon Dahlman and...

The very best customer service ever. Brandon Dahlman and Aaron Del Fierro give me a reason to continue choosing MBofSJ for all my vehicle needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the compliments! Your continued support means the world to us. :) We will continue to work hard to deliver an experience worth bragging about. -The Team at Mercedes-Benz of San Juan

Great Customer Service

Great employees. They are very customer service oriented. Precautions and safety COVID 19 are good. When I purchase the vehicle. Geo was very professional. I will recommend him as a sales representative due to his customer service exceeds any expectations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking a moment to leave this for us! We work diligently to provide a first-class experience and appreciate having your support. -The Team at Mercedes-Benz of San Juan

Great service and quick help. I Appreciate all of the...

Great service and quick help. I Appreciate all of the help I received and how nice everyone was during this time of uncertainty. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Edna, thanks so much for the kind words! We're thrilled the staff and service continued to be nothing short of perfect as we face these challenging times. We wish you all the best! -The Team at Mercedes-Benz of San Juan

E 300 Purchase Exoerience.

Friendly, professionals, explanations, suggestions,. GM and sales person Geo worked with us on different alternatives. Total staff helpful in making selection and very informative. we felt good about treatment and our selection.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Jim, congratulations on the vehicle and thank you so much for shopping with us! We're committed to providing a first-class experience and are proud to hear that our staff delivered. :) -The Team at Mercedes-Benz of San Juan

Marco Cavazos was very professional and understanding on...

Marco Cavazos was very professional and understanding on my car repair as well as my well-being. It is people like him that I will be a loyal customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the praise! Having the support of our incredible customers means the world to us and we appreciate you sharing. -The Team at Mercedes-Benz of San Juan

Mr. Jaime Cantu was an amazing salesman throughout this...

Mr. Jaime Cantu was an amazing salesman throughout this entire experience of mine. So kindhearted, and had our best interest at heart since the moment me and my dad stepped into the dealership! As a graduation gift from my parents, the Mercedes A220 is my very first car, and I’m so thankful Mr. Cantu was able to help me obtain this dream of mine. I highly recommend Mr. Cantu, and will continue to persuade others to pay him a visit when wanting to purchase a Mercedes Benz. I will definitely be back for my second car once my lease is up, and many more vehicles after that! and WILL most certainly return back with Jaime! keep up the great work! me & my family appreciate Jaime so much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate you sharing your experience with us! Our staff aims to provide a one-of-a-kind experience and we're proud to know that Jaime delivered. Congratulations on the vehicle and welcome to the Mercedes-Benz of San Juan family. We look forward to the next opportunity to assist and wish you all the best. -The Team at Mercedes-Benz of San Juan

great service

The Service was reaaly good and the sales person, wendy was very helpful thank you for the great service and communication, i would really recommend this person and will definitely get back with her for help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We want to thank you for choosing us! It makes us proud to know that we've earned your recommendation and we sincerely appreciate the support. -The Team at Mercedes-Benz of San Juan