Great experience! We were well treated and got a great deal! We will be back in the future for future cars.
Prompt Service and Support
Staff was polite and prompt with the service. Kept me informed on the status of the service. I will return.
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Andy Thomas - GM - firstname.lastname@example.org
Very friendly, prompt and courteous service. Modern, clean facilities with refreshments readily available. We highly recommend them for your service needs.
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Best, Andy Thomas - GM - email@example.com
Honest, simple, hassle-free. Great customer service! My go to shop for dealership services. Good service advice and consultation. Free coffee!
Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Best, Andy Thomas - GM - firstname.lastname@example.org
First class service
Always great customer service when I have my routine maintenance done on my srt. They do everything to ensure any issue you may have is handled in a timely and professional manner.
Thank you for this amazing review! We really appreciate your business. Best, Andy Thomas - GM - email@example.com
Warranty service and inspection
Friendliness and knowledge of staff Said it was 2 hours and it took 2 hours. Kept me apprised on what was going on
Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Best, Andy Thomas - GM - firstname.lastname@example.org
The check-in was quick and easy, the people who checked me in were great, the wait time was good, and I even got a free car wash. Everything went very well.
Joan, we are glad to hear you enjoyed your recent visit to our service department. At Brown's Sterling Chrysler Dodge Jeep RAM we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Best, Andy Thomas - GM - email@example.com
Great customer service & very clean
I have owned Cadillac & Mercedes and have used their dealerships, your dealership meets or exceeds both. I was very impressed and very satisfied with the service.
Jay, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, Andy Thomas - GM - firstname.lastname@example.org
A refreshing experience
I appreciated that I was treated like a human being--too often, car buying is an experience in misogyny, and there was none of that with your team. There was no pressure, either, and overall it was one of the most pleasant car buying experiences I've ever had. Sayed and Jamie were a delight to work with.
Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Best, Andy Thomas - GM - email@example.com
Go see Austin Nadir and Jesse
To say that Austin and Nadir provided excellent customer service does not even describe my most recent experience here! After trying to find a vehicle that met my desires during a national inventory shortage we ultimately decided to order a 2021 Hydro Blue Gladiator and was provided by far the BEST pricing within 250 miles of Northern Virginia. I was able to have all the packages I wanted out the door for less than what other dealers were trying to provide for a base model. My sales team was amazing at answering any of my odd questions (like the width between seats so I could order crates for my dogs) and calmed me down from the stress of trying to have them ship a vehicle in elsewhere! I swore I was not going to enroll within an extended warranty, and would purchase one after my 3 year/36000 miles was up. Jesse in Finance did not at only truly explain the differences between no vs later, he also ensure that certain components on my vehicle would be covered that I knew I was concerned over. Jesse is upfront and honest! NOT AT ONE POINT did I experience the pushy "sales man" mentality representation from these three team members and did not have them try to upsell a vehicle or package! I experienced a turn around of service compared to when I had looked a year ago, and could not be happier with the team members Austin, Nadir, and Jesse at Brown's CDJR!
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, Andy Thomas - GM - firstname.lastname@example.org