Reviews
This dealership has a knowledgeable, helpful, and
This dealership has a knowledgeable, helpful, and friendly staff. The building is clean and well designed with a great waiting area. I’m new to the area and this dealership, and am very happy and satisfied with the service I’ve received.
This dealership has a knowledgeable, helpful, and
This dealership has a knowledgeable, helpful, and friendly staff. The building is clean and well designed with a great waiting area. I’m new to the area and this dealership, and am very happy and satisfied with the service I’ve received.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Manny did a great job communicating.
Manny did a great job communicating. I felt Shottenkirk took longer than planned, but overall it was good.
Manny did a great job communicating.
Manny did a great job communicating. I felt Shottenkirk took longer than planned, but overall it was good.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
I had an excellent experience.
I had an excellent experience. I came an hour early and they were about to accommodate me. I left my vehicle for a small repair, oil change and tire rotation as well as a full detail. Everything was done in 3 hours and the check in and check out process was seamless with Manny.
I had an excellent experience.
I had an excellent experience. I came an hour early and they were about to accommodate me. I left my vehicle for a small repair, oil change and tire rotation as well as a full detail. Everything was done in 3 hours and the check in and check out process was seamless with Manny.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service and very quick response to my needs.
Excellent service and very quick response to my needs. Big thanks to Mike Pfender once again!
Excellent service and very quick response to my needs.
Excellent service and very quick response to my needs. Big thanks to Mike Pfender once again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
All of my car seats were taken out without permission or
All of my car seats were taken out without permission or even notification. If it was necessary for the recall that's fine, but I was unaware and had to make last minute accommodations due to how my car was left. There were also oil/grease marks all over the ceiling fabric of my vehicle when I picked up the car, as if someone didn't clean their hands before touching the sun visors.
All of my car seats were taken out without permission or
All of my car seats were taken out without permission or even notification. If it was necessary for the recall that's fine, but I was unaware and had to make last minute accommodations due to how my car was left. There were also oil/grease marks all over the ceiling fabric of my vehicle when I picked up the car, as if someone didn't clean their hands before touching the sun visors.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
The service was super efficient and everyone was nice.
The service was super efficient and everyone was nice. Everything ran smoothly. I liked the waiting area as well.
The service was super efficient and everyone was nice.
The service was super efficient and everyone was nice. Everything ran smoothly. I liked the waiting area as well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Go see Mike at Shottenkirk if you want top notch care!
Go see Mike at Shottenkirk if you want top notch care! His knowledge and personality make him fun to work with!
Go see Mike at Shottenkirk if you want top notch care!
Go see Mike at Shottenkirk if you want top notch care! His knowledge and personality make him fun to work with!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The sales manager NOR THE carsales person called me to
The sales manager NOR THE carsales person called me to say hey WEVE SOLD THE CAR YOU ARE INTERESTED IN!!!!!!! NO COMMUNICATION NOR WAS HE OR THE SALE LADY COMPASSIONATE ENOUGH TO APOLOGIZE AND SAY CAN ER HELP YOU LOOK FOR SOMETHING ELSE!!!!!! NOT TO MENTION WHEN I ARRIVED AT THE LOT TO TEST DRIVE THEY DIDNT HAVE IT CHARGE SO I WAS TOLD THEY WOULD CALL ME AFTER IT WAS SERVICE(BATTERY ISSUE) I CALL BACK THE NEXT DAY AND THEY SAID WE SOLD IT!!!!!!!!!! soon as he got it back from service dept! WHEN THEY KNEW I REALLY WANTED THIS CAR!!!!!! STAY AWAY FROM THIS LOT THEY NOT WHO U THINK THEY ARE!!!!!
The sales manager NOR THE carsales person called me to
The sales manager NOR THE carsales person called me to say hey WEVE SOLD THE CAR YOU ARE INTERESTED IN!!!!!!! NO COMMUNICATION NOR WAS HE OR THE SALE LADY COMPASSIONATE ENOUGH TO APOLOGIZE AND SAY CAN ER HELP YOU LOOK FOR SOMETHING ELSE!!!!!! NOT TO MENTION WHEN I ARRIVED AT THE LOT TO TEST DRIVE THEY DIDNT HAVE IT CHARGE SO I WAS TOLD THEY WOULD CALL ME AFTER IT WAS SERVICE(BATTERY ISSUE) I CALL BACK THE NEXT DAY AND THEY SAID WE SOLD IT!!!!!!!!!! soon as he got it back from service dept! WHEN THEY KNEW I REALLY WANTED THIS CAR!!!!!! STAY AWAY FROM THIS LOT THEY NOT WHO U THINK THEY ARE!!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Service was easy to schedule.
Service was easy to schedule. While I only brought my vehicle in for a tire rotation, the work was completed quickly.
Service was easy to schedule.
Service was easy to schedule. While I only brought my vehicle in for a tire rotation, the work was completed quickly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Es una persona muy profesional, te ayuda en todos lo que
Es una persona muy profesional, te ayuda en todos lo que necesites, es un gusto poder trabajar con el cada que boy
Es una persona muy profesional, te ayuda en todos lo que
Es una persona muy profesional, te ayuda en todos lo que necesites, es un gusto poder trabajar con el cada que boy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair