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Despite the delay getting the car, I am very happy with
Despite the delay getting the car, I am very happy with my purchase. Thank you.
the buying experience with carvana was smooth and easy.
the buying experience with carvana was smooth and easy. i would recommend anyone to purchase a vehicle with carvana. they stayed in touch with me through the entire process and after to make sure i was satisfied.
Strongly recommend AGAINST using Carvana.
Strongly recommend AGAINST using Carvana. I have several complaints- the biggest being that they advertised the car as having blind spot detection. It did not, and they claimed that was not included in the price and sent me a measly $100 for the inconvenience. Every time I called them, it was a long wait to talk to someone. And the payment system is a mess. I confirmed with my bank that the wire had gone through a few days before delivery. The day before delivery I get urgent messages from Carvana saying the wire hadn't come through. When I called Carvana, they quickly confirmed it had gone through- no explanation for the frantic unnecessary messages. Very disappointing and I am actively telling everyone never to use them.
Thank you for your honest feedback. It saddens us to hear that you encountered some roadblocks during the purchase process which created a less than exceptional experience. At Carvana, we recognize that everyone’s situation is different and apologize if our purchase process lacked timeliness and clear communication. Our goal is to use your feedback to continue to improve our purchase process. We are thankful you took the time to share your personal experience and are happy to see you moved forward with purchasing a Carvana vehicle.
Wonderful experience traded a 2109 civic for a 2020
Wonderful experience traded a 2109 civic for a 2020 Toyota Camry SE with some amazing extra options. The process was simple and easy. The only constructive criticism I could leave is the first delivery date was delayed,. That in and of itself not a huge issue but was advised of this like 1.5 hours prior to quoted delivery date/time... Again not huge issue but a days notice would be much better. Registration and plate transfer was completed in timely manner under 2 weeks. Overall very happy and highly recommend. For folks saying they sell junk cars this is simply not true, any car can have issue you have 7 days to have your own mechanic look over the car,. On top of there own inspection. However my car still has factory warranty bumper to bumper plus carvana's 100 day 4100 mile warranty plus I purchased extended warranty. I truly appreciate the simple process of buying this car,. I do think the communication of delivery times and such could be improved.on a final note my delivery driver D-ariea was great and personable and the entire delivery/ trade pickup took about an hour (including my 30 min test drive). I'm confident from my experience to recommend doing business with them. I will be posting a full YouTube video on the process and the car once edited.
Horrible experience. Had appointment and car was not there. Drove 160 miles for nothing. Had confirmed appointment with email to prove it.
We know our customers are excited to purchase a new vehicle, but when that vehicle is delayed it hinders that experience. We understand our customers rely on their vehicles for transportation and lifestyle. We are very sorry to have inconvenienced you, and thankful for your feedback
Terrible customer service.
Terrible customer service. This is second car I have bought from Carvana. The first purchase was smooth and no complaints. The second one is terrible with nobody giving an explanation as to why my car would be delivered 5 days late despite the fact that they took my down payment money a week ago. Customer service all said they were sorry but offered ZERO resolution
Your feedback is incredibly valuable as Carvana is always looking to improve the customer experience. We know how excited our customers are to purchase a new vehicle, but when that vehicle is delayed it certainly hinders that experience. This is never our intent as we know how our customers rely on their vehicles to arrive on time for their means of transportation and lifestyle. We are very sorry to have inconvenienced you. Although you experienced bumps along the way, we appreciate the patience you had with us, and we hope you’re loving your new ride.
I don't need a boilerplate response, I need a resolution. My delivery was delayed without notice, and now the website has 2 different reschedule times. Can a human being please let me know what alternatives there are to a friday vending machine pick up. I want the car delivered to my home before Friday or I will have to cancel my order.
Below is the boilerplate language sent from Carvana, which neither offers a resolution nor tells me anything I don't already know. The language below is almost identical to Carvana's response to any issue. It is clear that Carvana is interested in volume/profits, but not quality. Its a shame to see such a great business model run into the ground by the people ruining the model... "Your feedback is incredibly valuable as Carvana is always looking to improve the customer experience. We know how excited our customers are to purchase a new vehicle, but when that vehicle is delayed it certainly hinders that experience. This is never our intent as we know how our customers rely on their vehicles to arrive on time for their means of transportation and lifestyle. We are very sorry to have inconvenienced you. Although you experienced bumps along the way, we appreciate the patience you had with us, and we hope you’re loving your new ride.
Caravana was very prompt with purchase and reviving
Caravana was very prompt with purchase and reviving vehicle always keeping up to date and courteous with my answers and questions .Staff were friendly and great with their expectation for vehicle arrival .Thank you for this great experience to purchase a vehicle at a vending machine.
I will never buy another car from Carvana again.
I will never buy another car from Carvana again. I am well into a month and a half of owning my car, but I now have found out that it was in a front end collision. Of course, Carvana says they can not fo anything. Even after I have proof from the mechanic, they refuse to exchange it for a safe car. When I say safe, I need one with a crash detection system does not turn on while you’re doing 70 miles an hour on the highway. But I wish you could care less about customer, safety, and all they care about is the bottom line of making money. Completely unacceptable. They just tell me to use the extended warranty to fix it, I mean, without the computer plug correctly harness to the car. It cannot even pass Arizona inspection. That alone is illegal.
We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. If you need immediate assistance please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.
I would recommend Carvana however, I received my car
I would recommend Carvana however, I received my car damaged. I had to make all the arrangements for repair including the rental car. Taking time out of my life that I shouldn't have needed to do. Trading in was easy and so was financing. BUT having to take my time to fix the vehicle that I received damaged was not ok. What does that do to my resale value? Carvana has not said anything to me about making this right. They submitted a claim on my behalf. Although every question I ask they respond with I need to contact SilverRock. They should be handling this and taking this opportunity to gain some positive reviews. Or I guess this is an opportunity for them to gain a not-so-positive review. Its their choice.
Great experience. Bought A second car this year. Generally, the online experience is smooth regarding financing title registration etc. The delivery of the vehicles excellent. Driver is very professional, all the documents and records notarized quickly and efficiently. I recommend the service.